Senior Customer Service Representative (CSR) in Charlotte, North Carolina Salary

The average rate for a Senior Customer Service Representative (CSR) in Charlotte, North Carolina is $16.65 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Microsoft Excel. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$27,416 - $48,784
$27K
$36K
$49K
MEDIAN: $35,949
10%
50%
90%

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$11.63 - $19.89
$12
$17
$20
MEDIAN: $16.65
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$27,416 - $48,784  
   
Bonus
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,778 - $47,706  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 15
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$11.63 - $19.89  
   
Overtime
$24.42  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$1,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,778 - $47,706  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 25

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United States (change)

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About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Senior Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
73 %
Male
27 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 5 votes.
1-4 years
23%
5-9 years
18%
10-19 years
45%
20 years or more
15%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲1%

Entry-Level
▼0%

National Average
$35,000

Late-Career
▼3%

Mid-Career
▼4%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲38%

Microsoft Excel
▲24%

Customer Relations
▲4%

Typing
▲3%

Microsoft Word
▲1%

National Average
$35,000

Customer Service
▼1%

Data Processing
▼1%

Call center operations
▼3%

Call Center
▼4%

Microsoft Office
▼5%

Phone Support
▼8%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 5 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

1-4 years
23%
5-9 years
18%
10-19 years
45%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 96%
dental benefits
Dental: 89%
vision benefits
Vision: 85%
dental benefits
None: 4%
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