A Senior Customer Service Representative (CSR) in Pittsburgh, Pennsylvania earns an average wage of $16.80 per hour. Most people in this job have more than five years' experience in related jobs. The skills that increase pay for this job the most are Microsoft Word and Microsoft Office.

$25,532 - $52,851
$26K
$42K
$53K
MEDIAN: $42,500
10%
50%
90%

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$12.23 - $19.49
$12
$17
$19
MEDIAN: $16.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,532 - $52,851  
   
Bonus
$2,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,706 - $50,394  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 12
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.23 - $19.49  
   
Overtime
$25.60  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$2,300  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,706 - $50,394  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 16

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About Pittsburgh, Pennsylvania

Allegheny County, Pennsylvania
304,385
Male:
149,690 (49.2%)
Female:
154,695 (50.8%)
Pittsburgh (/ˈpɪtsbərɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. The Combined Statistical Area (CSA) population of 2,659,937 is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania after Philadelphia and the 20th-largest in the U.S. Located at the confluence of the Allegheny and Monongahela rivers, which form the Ohio River, Pittsburgh is known as both "the Steel City" for its more than 300 steel-related businesses, and as the "City of Bridges" for its 446 bridges. The city features 30 skyscrapers, two inclines, a pre-revolutionary fortification and the Point State Park at the confluence of the rivers. The city developed as a vital link of the Atlantic coast and Midwest. The mineral-rich Allegheny Mountains made the area coveted by the French and British empires, Virginia, Whiskey Rebels, and Civil War raiders. Aside from steel,...
Pittsburgh:
$41,293
Pennsylvania:
$55,702
$858
Pittsburgh:
$108,400
Pennsylvania:
$170,600
4.3%

Senior Customer Service Representative (CSR) Job Listings

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Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
44 %
Male
56 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.
1-4 years
11%
5-9 years
32%
10-19 years
36%
20 years or more
21%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
up arrow 22%

Experienced
up arrow 1%

National Average
$38,000

Mid-Career
up arrow 3%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Microsoft Word
up arrow 16%

Microsoft Office
up arrow 13%

Customer Relations
up arrow 9%

National Average
$38,000

Call center operations
up arrow 1%

Phone Support
up arrow 1%

Customer Service
up arrow 3%

Call Center
up arrow 7%

Software Knowledge
up arrow 12%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.

Gender

Female
44 %
Male
56 %

Years of Experience

1-4 years
11%
5-9 years
32%
10-19 years
36%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 73%
vision benefits
Vision: 64%
dental benefits
None: 23%
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