A Senior Customer Service Representative (CSR) in Portland, Oregon earns an average wage of $17.91 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$34,988 - $51,097
(Median)
$
$36K
$
MEDIAN: $36,427
50%

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$11.05 - $20.82
(Median)
$11
$18
$21
MEDIAN: $17.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$36,427  
   
Bonus
$2,035  
Commission
$14,515  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,780 - $54,978  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 8
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$11.05 - $20.82  
   
Overtime
$20.73  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$2,035  
   
Commission
$14,515  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,780 - $54,978  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 18
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Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
up arrow 7%

National Average
$39,000

Experienced
up arrow 3%

Entry-Level
up arrow 6%

Mid-Career
up arrow 6%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 11%

National Average
$39,000

Phone Support
up arrow 5%

Office Administration
up arrow 5%

Customer Service
up arrow 6%

Data Processing
up arrow 6%

Typing
up arrow 7%

Customer Relations
up arrow 15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

1-4 years
27%
5-9 years
12%
10-19 years
31%
20 years or more
31%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 74%
medical benefits
Vision: 47%
dental benefits
None: 26%
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