Senior Customer Service Representative (CSR) in Chicago, Illinois Salary

A Senior Customer Service Representative (CSR) in Chicago, Illinois earns an average wage of $19.84 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$34,139 - $72,433
$34K
$48K
$72K
MEDIAN: $48,205
10%
50%
90%

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$14.23 - $25.11
$14
$20
$25
MEDIAN: $19.84
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$34,139 - $72,433  
   
Bonus
$4,000  
Commission
$1,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,131 - $69,634  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 23
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$14.23 - $25.11  
   
Overtime
$28.24  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$4,000  
   
Commission
$1,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,131 - $69,634  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 26

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About Chicago, Illinois

Cook County, Illinois
2,720,556
Male:
1,320,015 (48.5%)
Female:
1,400,541 (51.5%)
Chicago (/ʃᵻˈkɑːɡoʊ/ or /ʃᵻˈkɔːɡoʊ/), officially the City of Chicago, is the third-most populous city in the United States. With over 2.7 million residents, it is the most populous city in the state of Illinois and the Midwestern United States, and the county seat of Cook County. The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S. Chicago was incorporated as a city in 1837, near a portage between the Great Lakes and the Mississippi River watershed, and grew rapidly in the mid-nineteenth century. The city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation: O'Hare International Airport is the second-busiest airport in the world when measured by aircraft traffic; the region also has the largest number of U.S. highways and rail road freight. In 2012, Chicago was listed as an alpha global city by the Globalization and World Cities Research...
Chicago:
$50,702
Illinois:
$59,588
$985
Chicago:
$238,500
Illinois:
$180,300
6.3%

Senior Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 12 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 15 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $46,000 based on 24 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 13 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
1-4 years
16%
5-9 years
16%
10-19 years
41%
20 years or more
27%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲8%

▲1%

National Average
$46,000

Mid-Career
▼5%

Entry-Level
▼5%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Project Management
▲8%

Customer Relations
▲6%


Software Knowledge
▲5%

Inside Sales
▲4%

National Average
$46,000

Microsoft Office
▼4%

Customer Relationship Management (CRM)
▼4%

Call Center
▼5%


Data Processing
▼6%

Insurance
▼7%

Training
▼7%

Microsoft Word
▼17%

Phone Support
▼19%

Sales
▼32%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

1-4 years
16%
5-9 years
16%
10-19 years
41%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 62%
no benefits
None: 17%