A Senior Customer Service Representative (CSR) in Cincinnati, Ohio earns an average wage of $15.52 per hour. Most people in this job have more than five years' experience in related jobs. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$34,500 - $78,000
(Median)
$
$49K
$
MEDIAN: $48,784
50%

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$12.26 - $18.49
(Median)
$12
$16
$18
MEDIAN: $15.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$48,784  
   
Bonus
$2,397  
Profit Sharing
$834  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,405 - $77,288  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 5
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.26 - $18.49  
   
Overtime
$26.73  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$2,397  
   
Profit Sharing
$834  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,405 - $77,288  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 15
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Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
up arrow 27%

National Average
$35,000

Experienced
up arrow 7%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 24%

Phone Support
up arrow 8%

Customer Relations
up arrow 3%

Customer Service
0%

Training
0%

National Average
$35,000

Call Center
up arrow 17%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
20%
5-9 years
10%
10-19 years
40%
20 years or more
30%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 43%
medical benefits
Vision: 43%
dental benefits
None: 14%
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