Senior Customer Service Representative (CSR) in Cincinnati, Ohio Salary

A Senior Customer Service Representative (CSR) in Cincinnati, Ohio earns an average wage of $15.50 per hour. Most people in this job have more than five years' experience in related jobs. The skills that increase pay for this job the most are Customer Relationship Management (CRM) and Phone Support.

$12.62 - $17.96
$13
$16
$18
MEDIAN: $15.50
10%
50%
90%

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Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$12.62 - $17.96  
   
Overtime
$26.73  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$2,397  
   
Profit Sharing
$834  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,987 - $50,912  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 12

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About Cincinnati, Ohio

Hamilton County, Ohio
298,537
Male:
143,654 (48.1%)
Female:
154,883 (51.9%)
Cincinnati (/ˌsɪnsᵻˈnæti/ SIN-si-NAT-ee) is a city in the U.S. state of Ohio that serves as county seat of Hamilton County. Settled in 1788, the city is located on the north side of the confluence of the Licking with the Ohio River. With a population of 298,550, Cincinnati is the third-largest city in Ohio and the 65th-largest city in the United States. Its metropolitan statistical area is the 28th-largest in the United States and the largest centered in Ohio. The city is also part of the larger Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census. In the early 19th century, Cincinnati was an American boomtown in the heart of the country; it rivaled the larger coastal cities in size and wealth. Throughout much of the 19th century, it was listed among the top 10 U.S. cities by population, surpassed only by New Orleans and the older,...
Cincinnati:
$35,001
Ohio:
$51,075
$658
Cincinnati:
$119,000
Ohio:
$136,400
6.7%

Senior Customer Service Representative (CSR) Job Listings

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Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
70 %
Male
30 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
19%
5-9 years
13%
10-19 years
31%
20 years or more
38%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲14%

National Average
$33,000

Experienced
▼4%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲31%

Phone Support
▲14%

Customer Relations
▲9%

Customer Service
▲5%

Training
▲5%

National Average
$33,000

Call Center
▼12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

1-4 years
19%
5-9 years
13%
10-19 years
31%
20 years or more
38%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 58%
vision benefits
Vision: 50%
no benefits
None: 8%