Senior Customer Service Representative (CSR) at UnitedHealth Group Salary

The average wage for a Senior Customer Service Representative (CSR) at UnitedHealth Group is $16.21 per hour. The skills that increase pay for this job the most are Data Processing, Insurance, and Phone Support. Pay for this job does not change much between less experienced and more experienced workers.

$14.18 - $20.01
$14
$16
$20
MEDIAN: $16.21
10%
50%
90%

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National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$14.18 - $20.01  
   
Overtime
$24.32  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$600  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,564 - $53,246  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 28

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 9 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 13 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 12 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 8 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
82 %
Male
18 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
16%
5-9 years
31%
10-19 years
28%
20 years or more
25%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲3%

▲2%

▲1%

National Average
$35,000

Entry-Level
▼2%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Data Processing
▲15%

Insurance
▲12%

Phone Support
▲10%

Microsoft Excel
▲9%

Typing
▲6%

Customer Relations
▲4%

Microsoft Word
▲3%

Microsoft Office
▲3%



National Average
$35,000

Call Center
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
82 %
Male
18 %

Years of Experience

1-4 years
16%
5-9 years
31%
10-19 years
28%
20 years or more
25%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 74%
vision benefits
Vision: 58%
no benefits
None: 6%