Q: What do you wish you knew about your job when you first started out?
Senior Customer Service Representative (CSR) in Indianapolis:
"Caring Compassionate Company."
Have an extremely knowledgeable product base because less season reps will come to you with many questions.
Senior Customer Service Representative (CSR) in Kittery:
"Be engaged with your customers!"
If you want returning customers and increased sales, you need to use your expertise and listening skills to show the customer you are focused on their individual needs. Respond in a dedicated and honest fashion. Prioritize steps needed to insure that you can deliver a product professionally and successfully with constraints of time and workload.
Senior Customer Service Representative (CSR) in Cincinnati:
"Treat Your Customers Well."
Give your customer contacts your best efforts on each & every opportunity. Grade yourself periodically. Ask yourself if you did the best you could in a certain situation. Learn from contacts you do business with both professionally or as a customer yourself. Did a rep. At a vendor you use give "knock your socks off service"? Did an individual go out of their way to help you as a customer? Incorporate the positive aspects of encounters into your toolbox. Learn from the poor service you receive & vow never to be like that to one your customers.
Senior Customer Service Representative (CSR) in Miami:
Know your products, give excellent customer service, be always available, do more than what is expected from you,
Senior Customer Service Representative (CSR) in Greenbelt:
Always know the training level of the staff that you are supporting. Have a clear understanding of the policies and procedures.
Senior Customer Service Representative (CSR) in Chelmsford:
I would tell them that its frustrating sometimes not getting answers from planning to give to your customer.
Senior Customer Service Representative (CSR) in Golden Valley:
"An accurate Job Description."
You will receive 16-24 hours worth of work and responsibilities that are expected to be completed daily during your 8 hour shift. You are managing OEM accounts so you are responsible to make sure the customer receives their orders on time to keep their production lines up and running. Your stress level will be very high all year round, not just during heating season.
To excel in this job and company you will need a Bachelors degree since your years and levels of experience is not looked at by management.