Entry-Level Senior Customer Service Representative (CSR) Salary

Median pay for Entry-Level Senior Customer Service Representatives lies in the neighborhood of $15.45 per hour. Overall incomes of Entry-Level Senior Customer Service Representatives — including $6K bonuses, $4K profit sharing proceeds, and $12K commissions on the more lucrative end — generally ranges between $25K and $47K. Geographic location and the company each impact pay for this group, with the former having the largest influence. More than half of Entry-Level Senior Customer Service Representatives (64 percent) survey participants are women. Most workers in this position report high levels of job satisfaction. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. The data in this summary comes from the PayScale salary survey.

$29,075 - $53,928
$29K
$39K
$54K
MEDIAN: $38,759
10%
50%
90%

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$11.08 - $19.68
$11
$15
$20
MEDIAN: $15.45
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$29,075 - $53,928  
   
Bonus
$490.84 - $6,034  
Profit Sharing
$484.79 - $4,328  
Commission
$51.28 - $11,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,147 - $47,311  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 274
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.08 - $19.68  
   
Hourly Tips
$0.38  
Overtime
$17.62 - $30.62  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$490.84 - $6,034  
   
Commission
$51.28 - $11,832  
Profit Sharing
$484.79 - $4,328  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,147 - $47,311  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 547

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Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)


UnitedHealth Group, Farmers Insurance Group, TD Bank, N.A., Regus Management Group LLC, and Fifth Third Bank (5/3 Bank) are top-notch employers for Entry-Level Senior Customer Service Representatives in this area. Regus Management Group LLC offers the highest compensation with a median salary of $36K.

Pay Difference by Location

National Average: $34,672

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Entry-Level Senior Customer Service Representatives, Dallas offers exceptional salaries, 27 percent above the national average. Entry-Level Senior Customer Service Representatives will also find cushy salaries in Chicago (+25 percent), Seattle (+12 percent), Los Angeles (+11 percent), and Atlanta (+10 percent). The lowest-paying market is San Antonio, which sits 8 percent below the national average. On the whole, employers pay 6 percent below the median salary for those in this field in Phoenix and Tampa.

Senior Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Senior Customer Service Representative (CSR) in Indianapolis:
"Caring Compassionate Company."
Have an extremely knowledgeable product base because less season reps will come to you with many questions.

Senior Customer Service Representative (CSR) in Kittery:
"Be engaged with your customers!"
If you want returning customers and increased sales, you need to use your expertise and listening skills to show the customer you are focused on their individual needs. Respond in a dedicated and honest fashion. Prioritize steps needed to insure that you can deliver a product professionally and successfully with constraints of time and workload.

Senior Customer Service Representative (CSR) in Cincinnati:
"Treat Your Customers Well."
Give your customer contacts your best efforts on each & every opportunity. Grade yourself periodically. Ask yourself if you did the best you could in a certain situation. Learn from contacts you do business with both professionally or as a customer yourself. Did a rep. At a vendor you use give "knock your socks off service"? Did an individual go out of their way to help you as a customer? Incorporate the positive aspects of encounters into your toolbox. Learn from the poor service you receive & vow never to be like that to one your customers.

Senior Customer Service Representative (CSR) in Miami:
"Product knowledge,"
Know your products, give excellent customer service, be always available, do more than what is expected from you,

Senior Customer Service Representative (CSR) in Greenbelt:
Always know the training level of the staff that you are supporting. Have a clear understanding of the policies and procedures.

Senior Customer Service Representative (CSR) in Chelmsford:
"Nothing."
I would tell them that its frustrating sometimes not getting answers from planning to give to your customer.

Senior Customer Service Representative (CSR) in Golden Valley:
"An accurate Job Description."
You will receive 16-24 hours worth of work and responsibilities that are expected to be completed daily during your 8 hour shift. You are managing OEM accounts so you are responsible to make sure the customer receives their orders on time to keep their production lines up and running. Your stress level will be very high all year round, not just during heating season. To excel in this job and company you will need a Bachelors degree since your years and levels of experience is not looked at by management.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
64 %
Male
36 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 146 votes.
Less than 1 year
1%
1-4 years
72%
5-9 years
27%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲5%

Microsoft Office
▼0%

Software Knowledge
▼0%

Insurance
▼0%

National Average
$35,000



Microsoft Excel
▼2%


Phone Support
▼3%

Data Processing
▼3%

Training
▼3%

▼5%

Typing
▼5%

Microsoft Word
▼6%

Sales
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 146 votes.

Gender

Female
64 %
Male
36 %

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 71%
vision benefits
Vision: 63%
dental benefits
None: 19%
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