Entry-Level Senior Customer Service Representative (CSR) Salary

Entry-Level Senior Customer Service Representatives take home an average $15.41 per hour. Overall compensation packages to Entry-Level Senior Customer Service Representatives range from $25K on the low end to $47K on the high end; this includes bonuses that peak near $6K and profit sharing that approaches $4K, with some high rollers snagging commissions as high as $12K. Geography and the company each impact pay for this group, with the former having the largest influence. Women make up the majority of Entry-Level Senior Customer Service Representatives (65 percent) who completed the questionnaire. Most Entry-Level Senior Customer Service Representatives like their work and job satisfaction is high. A fair number report receiving medical coverage from their employers and a majority collect dental insurance. This report is based on responses to the PayScale salary survey.

$29,208 - $52,907
$29K
$39K
$53K
MEDIAN: $38,778
10%
50%
90%

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$11.11 - $19.67
$11
$15
$20
MEDIAN: $15.41
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$29,208 - $52,907  
   
Bonus
$486.65 - $6,023  
Profit Sharing
$484.79 - $4,328  
Commission
$51.52 - $11,745  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,236 - $47,147  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 291
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.11 - $19.67  
   
Hourly Tips
$0.38  
Overtime
$17.05 - $30.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$486.65 - $6,023  
   
Commission
$51.52 - $11,745  
Profit Sharing
$484.79 - $4,328  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,236 - $47,147  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 576

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Popular Employer Salaries for Senior Customer Service Representative (CSR)


Many Entry-Level Senior Customer Service Representatives can be found at UnitedHealth Group, Farmers Insurance Group, Regus Management Group LLC, TD Bank, N.A., and Fifth Third Bank (5/3 Bank), firms that are at the top of the field. For Entry-Level Senior Customer Service Representatives, comfortable salaries can be found at Regus Management Group LLC; in fact, median earnings sit around $36K, the highest in the area.

Pay Difference by Location

National Average: $34,646

Larger city markers indicate a job is popular in that location.

With a pay rate for Entry-Level Senior Customer Service Representatives that is 25 percent greater than the national average, Chicago offers a comfortable salary for those in this profession. Entry-Level Senior Customer Service Representatives will also find cushy salaries in Dallas (+19 percent), Seattle (+12 percent), Los Angeles (+11 percent), and Atlanta (+8 percent). Phoenix is home to the smallest salaries in the field, lagging the national average by 7 percent. Workers in San Antonio and Jacksonville earn salaries that trail the national average for those in this profession (6 percent less and 4 percent less, respectively).

Senior Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Senior Customer Service Representative (CSR) in Kittery:
"Be engaged with your customers!"
If you want returning customers and increased sales, you need to use your expertise and listening skills to show the customer you are focused on their individual needs. Respond in a dedicated and honest fashion. Prioritize steps needed to insure that you can deliver a product professionally and successfully with constraints of time and workload.

Senior Customer Service Representative (CSR) in Cincinnati:
"Treat Your Customers Well."
Give your customer contacts your best efforts on each & every opportunity. Grade yourself periodically. Ask yourself if you did the best you could in a certain situation. Learn from contacts you do business with both professionally or as a customer yourself. Did a rep. At a vendor you use give "knock your socks off service"? Did an individual go out of their way to help you as a customer? Incorporate the positive aspects of encounters into your toolbox. Learn from the poor service you receive & vow never to be like that to one your customers.

Senior Customer Service Representative (CSR) in Miami:
"Product knowledge,"
Know your products, give excellent customer service, be always available, do more than what is expected from you,

Senior Customer Service Representative (CSR) in Greenbelt:
Always know the training level of the staff that you are supporting. Have a clear understanding of the policies and procedures.

Senior Customer Service Representative (CSR) in Chelmsford:
"Nothing."
I would tell them that its frustrating sometimes not getting answers from planning to give to your customer.

Senior Customer Service Representative (CSR) in Golden Valley:
"An accurate Job Description."
You will receive 16-24 hours worth of work and responsibilities that are expected to be completed daily during your 8 hour shift. You are managing OEM accounts so you are responsible to make sure the customer receives their orders on time to keep their production lines up and running. Your stress level will be very high all year round, not just during heating season. To excel in this job and company you will need a Bachelors degree since your years and levels of experience is not looked at by management.

Senior Customer Service Representative (CSR) in Pittsburgh:
"Work Horse."
You'll need to be patient with clients as they do not understand the processes to complete your job and get them the end product. You will need to find ways to calm clients and reassure appraisers by explaining what you will be able to for them. You will find there are very few opportunities for advancement and you work will continue to multiply.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
65 %
Male
35 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 148 votes.
Less than 1 year
1%
1-4 years
72%
5-9 years
27%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲4%

Software Knowledge
▲1%

Microsoft Office
▼0%

National Average
$35,000



Data Processing
▼2%

Microsoft Excel
▼2%

Training
▼2%

Office Administration
▼2%


Phone Support
▼3%

Typing
▼4%

Call Center
▼5%

Microsoft Word
▼6%

Sales
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 148 votes.

Gender

Female
65 %
Male
35 %

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 70%
vision benefits
Vision: 62%
dental benefits
None: 20%
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