A Senior Customer Service Representative (CSR) in Dallas, Texas earns an average wage of $18.51 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Data Processing, Customer Service, and Call center operations.

$23,256 - $94,049
$23K
$38K
$94K
MEDIAN: $38,400
10%
50%
90%

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$14.43 - $22.03
$14
$19
$22
MEDIAN: $18.51
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$23,256 - $94,049  
   
Bonus
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,891 - $55,355  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 13
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$14.43 - $22.03  
   
Overtime
$29.76  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$2,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,891 - $55,355  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 25

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United States (change)

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About Dallas, Texas

Dallas County, Texas
1,300,082
Male:
639,019 (49.2%)
Female:
661,063 (50.8%)
Dallas (/ˈdæləs/) is a major city in the state of Texas and is the largest urban center of the fourth most populous metropolitan area in the United States. The city proper ranks ninth in the U.S. and third in Texas after Houston and San Antonio. The city's prominence arose from its historical importance as a center for the oil and cotton industries, and its position along numerous railroad lines. The bulk of the city is in Dallas County, of which it is the county seat; however, sections of the city are located in Collin, Denton, Kaufman, and Rockwall counties. According to the 2010 United States Census, the city had a population of 1,197,816. The United States Census Bureau's estimate for the city's population increased to 1,300,092 as of July 1, 2015. The city is the largest economic center of the 12-county Dallas–Fort Worth–Arlington metropolitan area (commonly referred to as DFW), which...
Dallas:
$45,918
Texas:
$55,653
$903
Dallas:
$152,400
Texas:
$152,000
3.5%

Senior Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
81 %
Male
19 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
036
1-4 years
24%
5-9 years
29%
10-19 years
37%
20 years or more
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
up arrow 14%

Entry-Level
up arrow 4%

National Average
$40,000

Mid-Career
up arrow 2%


Skills That Affect Senior Customer Service Representative (CSR) Salaries

Data Processing
up arrow 16%

Customer Relationship Management (CRM)
up arrow 16%

Customer Service
up arrow 12%

Call center operations
up arrow 11%

Training
up arrow 10%

Microsoft Office
up arrow 9%

Customer Relations
up arrow 8%

Microsoft Excel
up arrow 7%

Microsoft Word
up arrow 6%

Phone Support
up arrow 5%

Call Center
0%

National Average
$40,000

Typing
up arrow 3%

Software Knowledge
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

1-4 years
24%
5-9 years
29%
10-19 years
37%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 68%
vision benefits
Vision: 54%
dental benefits
None: 7%
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