Senior Customer Service Representative (CSR) in Dallas, Texas Salary

A Senior Customer Service Representative (CSR) in Dallas, Texas earns an average wage of $17.90 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Data Processing, Training, Customer Service, and Call center operations.

$23,049 - $94,935
$23K
$37K
$95K
MEDIAN: $37,308
10%
50%
90%

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$14.31 - $21.90
$14
$18
$22
MEDIAN: $17.90
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$23,049 - $94,935  
   
Bonus
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,861 - $56,134  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 12
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$14.31 - $21.90  
   
Overtime
$29.92  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$2,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,861 - $56,134  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 22

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About Dallas, Texas

Dallas County, Texas
1,300,082
Male:
639,019 (49.2%)
Female:
661,063 (50.8%)
Dallas (/ˈdæləs/) is a major city in the state of Texas and is the largest urban center of the fourth most populous metropolitan area in the United States. The city proper ranks ninth in the U.S. and third in Texas after Houston and San Antonio. The city's prominence arose from its historical importance as a center for the oil and cotton industries, and its position along numerous railroad lines. The bulk of the city is in Dallas County, of which it is the county seat; however, sections of the city are located in Collin, Denton, Kaufman, and Rockwall counties. According to the 2010 United States Census, the city had a population of 1,197,816. The United States Census Bureau's estimate for the city's population increased to 1,300,092 as of July 1, 2015. The city is the largest economic center of the 12-county Dallas–Fort Worth–Arlington metropolitan area (commonly referred to as DFW), which...
Dallas:
$45,918
Texas:
$55,653
$903
Dallas:
$152,400
Texas:
$152,000
3.5%

Senior Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $44,000 based on 9 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $39,000 based on 13 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 13 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $45,000 based on 13 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
80 %
Male
20 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
1-4 years
24%
5-9 years
35%
10-19 years
32%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲16%

Entry-Level
▲14%

National Average
$39,000

Mid-Career
▼1%

▼13%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Data Processing
▲18%

Customer Relationship Management (CRM)
▲18%


Training
▲16%

Call center operations
▲13%

Microsoft Excel
▲12%

Microsoft Office
▲12%

Customer Relations
▲10%

Microsoft Word
▲8%

Phone Support
▲7%

Call Center
▲1%

National Average
$39,000

Typing
▼1%

Software Knowledge
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

1-4 years
24%
5-9 years
35%
10-19 years
32%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 69%
vision benefits
Vision: 54%
no benefits
None: 8%