Senior Customer Service Representative (CSR) with Call center operations Skills Salary

A Senior Customer Service Representative (CSR) with Call center operations skills earns an average wage of $16.08 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$30,096 - $58,167
$30K
$40K
$58K
MEDIAN: $39,520
10%
50%
90%

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$12.38 - $21.65
$12
$16
$22
MEDIAN: $16.17
10%
50%
90%

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$0$58K
Salary $30,096 - $58,167
Bonus $297.99 - $5,847
Profit Sharing $981 - $7,891
Commission $225.00 - $8,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,588 - $51,255
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 214
Hourly Data $0$32
Hourly Rate $12.38 - $21.65
Hourly Tips $0.33
Overtime $15.64 - $32.85
Annual Data $0$51K
Bonus $297.99 - $5,847
Commission $225.00 - $8,000
Profit Sharing $981 - $7,891
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,588 - $51,255
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 566

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 252 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 299 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 350 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 117 salaries.

Pay Difference by Location

National Average: $36,428

Larger city markers indicate a job is popular in that location.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 201 votes.
Less than 1 year
0%
1-4 years
22%
5-9 years
24%
10-19 years
39%
20 years or more
15%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲12%

▲3%

▼0%

National Average
$36,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 201 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
0%
1-4 years
22%
5-9 years
24%
10-19 years
39%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 78%
vision benefits
Vision: 68%
no benefits
None: 14%
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