Senior Customer Service Representative (CSR) with Call center operations Skills Salary

A Senior Customer Service Representative (CSR) with Call center operations skills earns an average wage of $16.08 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$31,299 - $57,323
$31K
$39K
$57K
MEDIAN: $39,399
10%
50%
90%

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$12.15 - $21.52
$12
$16
$22
MEDIAN: $16.08
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$31,299 - $57,323  
   
Bonus
$367.66 - $6,163  
Profit Sharing
$515 - $7,757  
Commission
$391.49 - $6,183  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,580 - $50,959  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 236
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.15 - $21.52  
   
Hourly Tips
$0.33  
Overtime
$16.05 - $33.40  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$367.66 - $6,163  
   
Commission
$391.49 - $6,183  
Profit Sharing
$515 - $7,757  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,580 - $50,959  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 568

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 252 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 299 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 350 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 117 salaries.

Pay Difference by Location

National Average: $36,554

Larger city markers indicate a job is popular in that location.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 175 votes.
Less than 1 year
0%
1-4 years
23%
5-9 years
25%
10-19 years
38%
20 years or more
15%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲12%

▲3%

▼0%

National Average
$37,000

▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 175 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
0%
1-4 years
23%
5-9 years
25%
10-19 years
38%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 78%
vision benefits
Vision: 69%
no benefits
None: 14%