Senior Customer Service Representative (CSR) in Indianapolis Salary

A Senior Customer Service Representative (CSR) in Indianapolis, Indiana earns an average wage of $15.01 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Customer Relations.

$35,752 - $50,658
$36K
$41K
$51K
MEDIAN: $40,976
10%
50%
90%

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$9.50 - $22.44
$9
$15
$22
MEDIAN: $15.01
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$35,752 - $50,658  
   
Bonus
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,660 - $48,201  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 10
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.50 - $22.44  
   
Overtime
$24.00  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$2,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,660 - $48,201  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 14

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United States (change)

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About Indianapolis, Indiana

Marion County, Indiana
848,423
Male:
410,615 (48.4%)
Female:
437,808 (51.6%)
Indianapolis (pronounced /ˌɪndiəˈnæpəlɪs/), is the capital and largest city of the U.S. state of Indiana and the seat of Marion County. It is in the East North Central region of the Midwestern United States. With an estimated population of 853,173 in 2015, Indianapolis is the second most populous city in the Midwest, after Chicago, and 14th largest in the U.S. The city is the economic and cultural center of the Indianapolis metropolitan area, home to 2 million people, the 34th most populous metropolitan statistical area in the U.S. Its combined statistical area ranks 26th, with 2.4 million inhabitants. Indianapolis covers 372 square miles (963.5 km²), making it the 16th largest city by land area in the U.S. Founded in 1821 as a planned city for the new seat of the government of Indiana, Indianapolis was platted by Alexander Ralston and Elias Pym Fordham on a 1-square-mile (2.6 km2) grid adjacent to the White...
Indianapolis:
$41,278
Indiana:
$50,532
$807
Indianapolis:
$123,500
Indiana:
$131,000
5.6%

Senior Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a negative trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 8 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 7 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 10 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 6 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
81 %
Male
19 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
25%
5-9 years
25%
10-19 years
25%
20 years or more
25%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Experienced
▲6%

▲1%

National Average
$37,000

Entry-Level
▼2%

Late-Career
▼10%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲15%

Customer Relations
▲11%

Customer Service
▲2%

Microsoft Office
▲1%

Microsoft Word
▲1%

National Average
$37,000

Call center operations
▼1%

Call Center
▼2%

Insurance
▼2%

Software Knowledge
▼2%

Phone Support
▼5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

1-4 years
25%
5-9 years
25%
10-19 years
25%
20 years or more
25%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 60%
vision benefits
Vision: 60%
no benefits
None: 20%