Senior Customer Service Representative (CSR) in Houston, Texas Salary

A Senior Customer Service Representative (CSR) in Houston, Texas earns an average wage of $16.53 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and SAP Customer Relationship Management (SAP CRM).

$30,143 - $70,000
$30K
$54K
$70K
MEDIAN: $54,000
10%
50%
90%

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$13.00 - $22.29
$13
$16
$22
MEDIAN: $16.46
10%
50%
90%

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$0$70K
Salary $30,143 - $70,000
Bonus $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,247 - $62,595
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 19
Hourly Data $0$54
Hourly Rate $13.00 - $22.29
Overtime $18.12 - $54.63
Annual Data $0$62K
Bonus $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,247 - $62,595
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 29

Find Out Exactly What You Should Be Paid

United States (change)

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About Houston, Texas

Harris County, Texas
2,298,628
Male:
1,149,686 (50.0%)
Female:
1,148,942 (50.0%)
Houston (/ˈhjuːstən/ HYOO-stən) is the most populous city in Texas and the fourth-most populous city in the United States, located in Southeast Texas near the Gulf of Mexico. With a census-estimated 2014 population of 2.239 million within a land area of 599.6 square miles (1,553 km2), it also is the largest city in the Southern United States, as well as the seat of Harris County. It is the principal city of Houston–The Woodlands–Sugar Land, which is the fifth-most populated metropolitan area in the United States. Houston was founded on August 28, 1836, near the banks of Buffalo Bayou (now known as Allen's Landing) and incorporated as a city on June 5, 1837. The city was named after former General Sam Houston, who was president of the Republic of Texas and had commanded and won at the Battle of San Jacinto 25 miles (40 km) east of where the city was established. The burgeoning port and railroad...
Houston:
$48,064
Texas:
$55,653
$923
Houston:
$152,200
Texas:
$152,000
4.0%

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 13 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 19 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 18 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 8 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
89 %
Male
11 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
1-4 years
23%
5-9 years
21%
10-19 years
27%
20 years or more
29%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲35%

▲9%

National Average
$38,000

Mid-Career
▼8%

Entry-Level
▼13%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲41%

SAP Customer Relationship Management (SAP CRM)
▲19%

Software Knowledge
▼0%

National Average
$38,000

Phone Support
▼5%

Microsoft Excel
▼6%


Microsoft Word
▼9%

Call Center
▼10%


Computer Service
▼11%

Call center operations
▼12%

Microsoft Office
▼12%

Typing
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

1-4 years
23%
5-9 years
21%
10-19 years
27%
20 years or more
29%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 80%
vision benefits
Vision: 68%
no benefits
None: 18%
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