Senior Customer Service Representative (CSR) with Customer Relationship Management (CRM) Skills Salary

Pay for Senior Customer Service Representatives with Customer Relationship Management (CRM) skills sits in the ballpark of $17.01 per hour. Overall cash earnings for Senior Customer Service Representatives with Customer Relationship Management (CRM) skills stretch from $28K on the lower end to $59K near the top, and the heftiest packages can encompass around $6K from bonuses and $10K from profit sharing. Residence and years of experience each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a majority collect dental insurance. Female Senior Customer Service Representatives with Customer Relationship Management (CRM) skills make up most of the survey respondents at 75 percent. The majority of Senior Customer Service Representatives with Customer Relationship Management (CRM) skills claim high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$30,969 - $64,146
(Median)
$31K
$43K
$64K
MEDIAN: $43,246
10%
50%
90%

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$12.19 - $22.82
(Median)
$12
$17
$23
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$30,969 - $64,146  
   
Bonus
$495.28 - $5,882  
Profit Sharing
$151.01 - $9,933  
Commission
$0.00 - $13,093  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,205 - $58,956  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 259
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.19 - $22.82  
   
Hourly Tips
$0.19  
Overtime
$18.36 - $38.69  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$495.28 - $5,882  
   
Commission
$0.00 - $13,093  
Profit Sharing
$151.01 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,205 - $58,956  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 319
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Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Senior Customer Service Representatives with Customer Relationship Management (CRM) skills do not generally earn higher incomes from more experience in the field. The average beginner in this position makes around $35K, but folks who have been around for five to 10 years see a markedly higher median salary of $39K. The average pay reported by folks with 10 to 20 years of experience is around $41K. As Senior Customer Service Representatives with Customer Relationship Management (CRM) skills reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $45K.

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Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
up arrow 13%

Experienced
up arrow 4%

National Average
$40,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 138 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
0%
1-4 years
17%
5-9 years
26%
10-19 years
34%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 68%
medical benefits
Vision: 60%
dental benefits
None: 18%
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