Senior Customer Service Representative (CSR) with Customer Relationship Management (CRM) Skills Salary

Median pay for Senior Customer Service Representatives with Customer Relationship Management (CRM) skills is around $17.40 per hour. Including potential for bonuses, profit sharing and commission — peaking near $7K, $10K, and $13K, respectively — total cash payment to Senior Customer Service Representatives with Customer Relationship Management (CRM) skills can bottom out near $28K or top out at around $60K. Location is the biggest factor affecting pay for this group, followed by career length. Most Senior Customer Service Representatives with Customer Relationship Management (CRM) skills survey respondents are women (76 percent). Work is enjoyable for Senior Customer Service Representatives with Customer Relationship Management (CRM) skills, who typically claim high levels of job satisfaction. Medical benefits are awarded to a strong majority, and a majority earn dental coverage. Participants in PayScale's salary questionnaire provided the particulars of this report.

$31,449 - $65,937
$31K
$45K
$66K
MEDIAN: $44,830
10%
50%
90%

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$12.47 - $23.54
$12
$17
$24
MEDIAN: $17.40
10%
50%
90%

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$0$65K
Salary $31,449 - $65,937
Bonus $495.18 - $6,613
Profit Sharing $710 - $9,863
Commission $0.00 - $13,004
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,496 - $60,404
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 240
Hourly Data $0$37
Hourly Rate $12.47 - $23.54
Hourly Tips $0.19
Overtime $18.98 - $37.62
Annual Data $0$60K
Bonus $495.18 - $6,613
Commission $0.00 - $13,004
Profit Sharing $710 - $9,863
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,496 - $60,404
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 338

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Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 141 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $39,000 based on 200 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 241 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $45,000 based on 123 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
76 %
Male
24 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 161 votes.
1-4 years
18%
5-9 years
25%
10-19 years
35%
20 years or more
21%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲11%

Experienced
▲4%

National Average
$40,000

Mid-Career
▼2%

Entry-Level
▼10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 161 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

1-4 years
18%
5-9 years
25%
10-19 years
35%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 68%
vision benefits
Vision: 60%
no benefits
None: 19%
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