Senior Customer Service Representative (CSR) with Customer Relationship Management (CRM) Skills Salary

Senior Customer Service Representatives with Customer Relationship Management (CRM) skills can expect wages of $17.11 per hour on average. In the world of Senior Customer Service Representatives with Customer Relationship Management (CRM) skills, overall cash earnings stretch from $28K near the bottom to $59K near the top; these packages encompass bonuses that run close to $6K and profit sharing that can (albeit rarely) exceed $10K, along with commissions approaching $13K. Residence and years of experience each impact pay for this group, with the former having the largest influence. Job satisfaction is high and work is enjoyable for most Senior Customer Service Representatives with Customer Relationship Management (CRM) skills. Men are in the minority of survey respondents, with female Senior Customer Service Representatives with Customer Relationship Management (CRM) skills making up 76 percent. A fair number report receiving medical coverage from their employers and more than half collect dental insurance. Respondents to the PayScale salary survey provided the data for this report.

$31,984 - $64,645
$32K
$44K
$65K
MEDIAN: $43,846
10%
50%
90%

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$12.31 - $22.95
$12
$17
$23
MEDIAN: $17.11
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$31,984 - $64,645  
   
Bonus
$493.96 - $5,942  
Profit Sharing
$151.01 - $9,933  
Commission
$0.00 - $12,912  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,489 - $59,033  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 252
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.31 - $22.95  
   
Hourly Tips
$0.19  
Overtime
$18.30 - $38.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$493.96 - $5,942  
   
Commission
$0.00 - $12,912  
Profit Sharing
$151.01 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,489 - $59,033  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 339

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Senior Customer Service Representatives with Customer Relationship Management (CRM) skills do not generally earn higher incomes from more experience in the field. The median compensation for relatively untried workers is $36K; in the five-to-10 year group, it's higher at around $39K. Senior Customer Service Representatives with Customer Relationship Management (CRM) skills bring in $42K after working for 10 to 20 years. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $44K.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
76 %
Male
24 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 149 votes.
Less than 1 year
0%
1-4 years
17%
5-9 years
26%
10-19 years
35%
20 years or more
22%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲11%

Experienced
▲4%

National Average
$40,000

Mid-Career
▼3%

Entry-Level
▼10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 149 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
0%
1-4 years
17%
5-9 years
26%
10-19 years
35%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 68%
vision benefits
Vision: 61%
dental benefits
None: 19%
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