Senior Customer Service Representative (CSR) with Customer Service Metrics Skills Salary

A Senior Customer Service Representative (CSR) with Customer Service Metrics skills earns an average wage of $16.42 per hour.

$32,867 - $68,766
$33K
$41K
$69K
MEDIAN: $41,284
10%
50%
90%

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$12.72 - $22.56
$13
$16
$23
MEDIAN: $16.42
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$32,867 - $68,766  
   
Bonus
$596 - $6,097  
Profit Sharing
$1,011  
Commission
$1,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,266 - $56,307  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 69
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.72 - $22.56  
   
Overtime
$19.13 - $38.32  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$596 - $6,097  
   
Commission
$1,400  
Profit Sharing
$1,011  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,266 - $56,307  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 118

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.
1-4 years
23%
5-9 years
26%
10-19 years
35%
20 years or more
16%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Experienced
▲4%

Mid-Career
▲2%

National Average
$39,000

Entry-Level
▼5%

Late-Career
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

1-4 years
23%
5-9 years
26%
10-19 years
35%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 82%
vision benefits
Vision: 75%
dental benefits
None: 7%
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