Senior Customer Service Representative (CSR) with Customer Service Metrics Skills Salary

A Senior Customer Service Representative (CSR) with Customer Service Metrics skills earns an average wage of $16.41 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$33,254 - $69,406
(Median)
$33K
$42K
$69K
MEDIAN: $41,546
10%
50%
90%

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$12.33 - $22.70
(Median)
$12
$16
$23
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$33,254 - $69,406  
   
Bonus
$618 - $8,144  
Profit Sharing
$1,024  
Commission
$1,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,493 - $59,421  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 76
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.33 - $22.70  
   
Overtime
$19.08 - $38.57  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$618 - $8,144  
   
Commission
$1,300  
Profit Sharing
$1,024  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,493 - $59,421  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 118
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Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Find Out Exactly What You Should Be Paid

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Experience Affects Senior Customer Service Representative (CSR) Salaries

Experienced
up arrow 4%

Late-Career
up arrow 1%

Mid-Career
0%

National Average
$40,000

Entry-Level
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
22%
5-9 years
25%
10-19 years
36%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 82%
medical benefits
Vision: 74%
dental benefits
None: 8%
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