Senior Customer Service Representative (CSR) in Atlanta, Georgia Salary

The majority of Atlanta Senior Customer Service Representatives — slightly less than three-fifths — boast more than 10 years of experience in their profession. Salaries stretch from $30K to $63K per year, and the median is $42K annually. Most workers in this position report moderate levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Men are in the minority of survey respondents, with female Senior Customer Service Representatives in Atlanta, Ga. making up 78 percent. The data in this summary comes from the PayScale salary survey.

$30,185 - $70,957
$30K
$42K
$71K
MEDIAN: $42,065
10%
50%
90%

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$12.53 - $19.42
$13
$16
$19
MEDIAN: $16.48
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$30,185 - $70,957  
   
Bonus
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,758 - $62,512  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 27
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$12.53 - $19.42  
   
Overtime
$19.32 - $27.18  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$2,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,758 - $62,512  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 24

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About Atlanta, Georgia

Fulton County, Georgia
463,875
Male:
223,960 (48.3%)
Female:
239,915 (51.7%)
Atlanta is the capital of and the most populous city in the U.S. state of Georgia, with an estimated 2015 population of 463,878. Atlanta is the cultural and economic center of the Atlanta metropolitan area, home to 5,522,942 people and the ninth largest metropolitan area in the United States. Atlanta is the county seat of Fulton County, and a small portion of the city extends eastward into DeKalb County. Atlanta was established in 1837 at the intersection of two railroad lines, and the city rose from the ashes of the American Civil War to become a national center of commerce. In the decades following the Civil Rights Movement, during which the city earned a reputation as "too busy to hate" for the relatively progressive views of some of its citizens and leaders compared to other cities in the Deep South Atlanta attained international prominence. Atlanta is the primary transportation hub of...
Atlanta:
$50,210
Georgia:
$51,244
$981
Atlanta:
$241,200
Georgia:
$159,300
4.8%

Senior Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 16 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 15 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 22 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 14 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
1-4 years
24%
5-9 years
20%
10-19 years
29%
20 years or more
27%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲12%

▲5%

National Average
$39,000

Entry-Level
▼2%

▼4%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Data Processing
▲8%

Customer Relationship Management (CRM)
▲7%

Office Administration
▲5%

Computer Service
▲3%


Software Knowledge
▲2%

National Average
$39,000


Typing
▼2%

Microsoft Excel
▼3%

Microsoft Word
▼4%

Call Center
▼5%

Training
▼5%


Phone Support
▼12%

Microsoft Office
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

1-4 years
24%
5-9 years
20%
10-19 years
29%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 78%
vision benefits
Vision: 75%
no benefits
None: 14%
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