The average pay for a Senior Director, Customer Care is $121,010 per year. Most people in this job have more than five years' experience in related jobs.

$66,910 - $158,430
$67K
$120K
$160K
MEDIAN: $121,009
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Salary
$66,910 - $158,430  
   
Bonus
$4,880 - $47,166  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$66,910 - $199,566  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 33

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Senior Director, Customer Care

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Senior Director, Customer Care Job Listings

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Key Stats for Senior Director, Customer Care

Gender

Female
28 %
Male
72 %
5-9 years
21%
10-19 years
55%
20 years or more
24%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Director, Customer Care Salaries

Experienced
up arrow 7%

National Average
$134,000

Late-Career
up arrow 3%

Mid-Career
up arrow 12%

Gender

Female
28 %
Male
72 %

Years of Experience

5-9 years
21%
10-19 years
55%
20 years or more
24%

Common Health Benefits

medical benefits
Medical: 96%
dental benefits
Dental: 92%
vision benefits
Vision: 85%
dental benefits
None:
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