Senior Personal Banker Salary
Average Senior Personal Bankers in the United States make around $17.98 per hour. Compensation for this group is mainly affected by the particular firm, but career duration and location are influential factors as well. The majority of individuals in this role claim moderate levels of job satisfaction. Most get medical and dental insurance, and a strong majority get vision plans, too. Female Senior Personal Bankers are more common than men among those who completed the survey; more than half (67 percent) are women.
Job Description for Senior Personal Banker
A senior personal banker's role is centered around customer service. They work at the banking facility, helping gain new customers, maintain relationships with current clients, and promote banking products such as checking accounts, credit cards, and loans. This position requires the personal banker to have excellent customer service skills (both in person and on the phone). Experience with electronic communications is also important, as many customer service interactions occur through email.Read More...
It is expected that the senior personal banker can come up with effective solutions to gain and maintain clientele; this includes following up with customers to gain an understanding of their level of satisfaction and to discover potential areas for improvement. The senior personal banker must also be able to perform teller duties. Often, they also have recordkeeping tasks as well. The senior personal banker may be entrusted with other duties such as opening and closing security boxes and the bank as well.
The minimum education requirement for this position is generally a high school diploma or equivalent, though a bachelor’s degree is often preferred. This position generally requires relevant experience as well.
Senior Personal Banker Tasks
- Take leading role in achieving production goals for deposits, loans, fee income, and other goals that are assigned.
- Earn the client's trust by enthusiastically adhering to all required service standards and serves as role model for other branch staff.
- Resolve client concerns or seeks assistance as needed.
- Utilize standard sales techniques such as profiling, active listening, and tele-consulting to generate business.
- Coordinate with branch staff and other business lines to achieve growth objectives.
Senior Personal Banker Job Listings
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Popular Employer Salaries for Senior Personal Banker
Wells Fargo Bank, Bank of America Corp. (BOFA), U.S. Bank, Citizens Financial Group, Inc., and SunTrust Banks Inc. are all popular places to work. Heading up the field in terms of compensation, Wells Fargo & Co. offers the most; Senior Personal Bankers earn $51K on average there.
Popular Skills for Senior Personal Banker
Senior Personal Bankers who responded to the survey report just a handful of professional skills. Most notably, skills in Customer Relationship Management, Consumer Loans, Sales, and Customer Service are correlated to pay that is above average. It is often found that people who know Customer Service are also skilled in Customer Relationship Management (CRM).
Pay by Experience Level for Senior Personal Banker
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Senior Personal Bankers, experience does not seem to be a major factor in determining pay. Relatively untried employees who have less than five years' experience have a median salary of $38K. Those who have been around for five to 10 years can expect to take home more — $41K on average. People with 10 to 20 years of experience make an average of about $42K in this role. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $47K.