A senior professional service consultant must take charge of consulting with clients on site and after the sale. Product implementation is a major concern for clients after they have purchased the system, and the senior consultant must facilitate building client knowledge of their new purchase. After a new product's initial launch, the consultant provides a wide range of training and educational services for new and existing clients, both in-house and on-site. After a product launch, the consultant also provides ongoing progress reports and documentation on the product's progress within the client's organization.
Senior Professional Service Consultant Tasks
Customer interaction from initial presentation of products to final invoice.
Act as technical lead and provide subject matter expertise and implementation guidance for customers.
Conduct an analysis of customer needs to implement product solutions and provide feedback to internal teams.
Track and document opportunities to improve workflow related to product and its implementation.