Senior Support Services Technician Salary (United States)

The average salary for a Senior Support Services Technician is $52,717 per year.
Senior Support Services Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,199 - $79,377
(Median)
36K
53K
64K
79K
MEDIAN: $52,716
10%
50%
75%
90%
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Senior Support Services Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.79 - $30.97
(Median)
15
18
23
27
31
MEDIAN: $23.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$36,199 - $79,377  
   
Bonus
$0.00 - $5,932  
Profit Sharing
$304.10 - $20,203  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,203 - $75,948  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 358
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$14.79 - $30.97  
   
Overtime
$20.66 - $47.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,932  
   
Profit Sharing
$304.10 - $20,203  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,203 - $75,948  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 358
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Location:
United States (change)
Years in Field/Career:
Job Description for Senior Support Services Technician
The senior support services technician helps connect clients with technical issues and different teams within their organization. They must listen closely to clients to accurately understand their issues and work with the relevant team(s) to find and implement solutions. Senior support services technicians must be able to troubleshoot problems in a methodical manner while walking clients through this troubleshooting process. They must have an extensive knowledge of their company's products, as well as the company's preferred procedures and methods for troubleshooting. The technician might also need to coach, train, and mentor other members of the support services team as well.
Read More...
Senior Support Services Technician Tasks
  • Install, configure, patch, and troubleshoot software and hardware processes and problems escalated by other team members.
  • Guide users through implementing solutions, new technology, or new software in person or remotely.
  • Support desktop, network, and server-end user platforms, including proactive maintenance and installations.
  • Liaise with executives and key users to identify and meet technology needs.
Read more about: File Clerks
Common Career Paths for Senior Support Services Technician

Senior Support Services Technician Job Listings

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Popular Skills for Senior Support Services Technician
Pay by Experience Level for Senior Support Services Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.

Senior Support Services Technician Advice

What do you wish you knew about your job when you first started out?
Senior Support Services Technician in Newport Beach:
"Finish College."
When I was first hired I was still a full-time student. As the time demands of this job and school began to add up I was given an ultimatum and chose the money. I regret that choice as it is clear without a college degree I have reached my ceiling at this company.
Related Job Salaries

Experience Affects Senior Support Services Technician Salaries

Late-Career
up arrow 19%
National Average
$53,000
Entry-Level
up arrow 18%

Skills That Affect Senior Support Services Technician Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 5%
Windows Support
up arrow 4%
Database
up arrow 1%
Microsoft Office
up arrow 1%
Windows Operating System General Use
0%
National Average
$53,000
Windows NT / 2000 / XP Networking
up arrow 3%
Internet Information Server (IIS)
up arrow 9%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 81 votes.
Gender
Female
17%
female alumni
 
Male
83%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
16%
5-9 years
30%
10-19 years
39%
20 years or more
14%
Common Health Benefits
medical benefits Medical: 89% dental benefits Dental: 77%
vision benefits Vision: 63% employee benefits None: 10%
Find Out Exactly What You Should Be Paid
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Location:
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