Senior Support Services Technician Salary (United States)

The average salary for a Senior Support Services Technician is $52,756 per year.
Senior Support Services Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,429 - $78,588
(Median)
36K
53K
64K
79K
MEDIAN: $52,755
10%
50%
75%
90%
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Senior Support Services Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.89 - $30.73
(Median)
15
18
24
27
31
MEDIAN: $23.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$36,429 - $78,588  
   
Bonus
$0.00 - $6,000  
Profit Sharing
$304.10 - $20,203  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,369 - $75,511  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 347
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$14.89 - $30.73  
   
Overtime
$21.01 - $47.33  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $6,000  
   
Profit Sharing
$304.10 - $20,203  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,369 - $75,511  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 347
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Job Description for Senior Support Services Technician

The senior support services technician helps connect clients with technical issues and different teams within their organization. They must listen closely to clients to accurately understand their issues and work with the relevant team(s) to find and implement solutions. Senior support services technicians must be able to troubleshoot problems in a methodical manner while walking clients through this troubleshooting process. They must have an extensive knowledge of their company's products, as well as the company's preferred procedures and methods for troubleshooting. The technician might also need to coach, train, and mentor other members of the support services team as well.
Read More...
Senior Support Services Technician Tasks
  • Install, configure, patch, and troubleshoot software and hardware processes and problems escalated by other team members.
  • Guide users through implementing solutions, new technology, or new software in person or remotely.
  • Support desktop, network, and server-end user platforms, including proactive maintenance and installations.
  • Liaise with executives and key users to identify and meet technology needs.

Common Career Paths for Senior Support Services Technician

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Senior Support Services Technician Job Listings

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Popular Skills for Senior Support Services Technician

Pay by Experience Level for Senior Support Services Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Senior Support Services Technician Advice

What do you wish you knew about your job when you first started out?
Senior Support Services Technician in Newport Beach:
"Finish College."
When I was first hired I was still a full-time student. As the time demands of this job and school began to add up I was given an ultimatum and chose the money. I regret that choice as it is clear without a college degree I have reached my ceiling at this company.

Related Job Salaries

Experience Affects Senior Support Services Technician Salaries

Late-Career
up arrow 18%
National Average
$53,000
Entry-Level
up arrow 19%

Skills That Affect Senior Support Services Technician Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%
Windows Support
up arrow 2%
National Average
$53,000
Windows Operating System General Use
up arrow 1%
Windows NT / 2000 / XP Networking
up arrow 2%
Database
up arrow 5%
Internet Information Server (IIS)
up arrow 7%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 82 votes.

Gender

Female
17%
female alumni
 
Male
83%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
16%
5-9 years
31%
10-19 years
39%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 76%
vision benefits Vision: 63% employee benefits None: 10%
Find Out Exactly What You Should Be Paid
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