Senior Support Services Technician Salary

The average salary for a Senior Support Services Technician is $57,900 per year.

$39,840 - $74,132
$40K
$56K
$74K
MEDIAN: $56,072
10%
50%
90%

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$14.75 - $31.58
$15
$24
$32
MEDIAN: $23.60
10%
50%
90%

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$0$74K
Salary $39,840 - $74,132
Bonus $0.00 - $5,817
Profit Sharing $1,210
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,869 - $73,431
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 62
Hourly Data $0$46
Hourly Rate $14.75 - $31.58
Overtime $20.91 - $46.34
Annual Data $0$73K
Bonus $0.00 - $5,817
Profit Sharing $1,210
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,869 - $73,431
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 58

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Senior Support Services Technician

The senior support services technician helps connect clients with technical issues and different teams within their organization. They must listen closely to clients to accurately understand their issues and work with the relevant team(s) to find and implement solutions. Senior support services technicians must be able to troubleshoot problems in a methodical manner while walking clients through this troubleshooting process. They must have an extensive knowledge of their company's products, as well as the company's preferred procedures and methods for troubleshooting. The technician might also need to coach, train, and mentor other members of the support services team as well.

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Senior Support Services Technician Tasks

  • Support desktop, network, and server-end user platforms, including proactive maintenance and installations.
  • Liaise with executives and key users to identify and meet technology needs.
  • Install, configure, patch, and troubleshoot software and hardware processes and problems escalated by other team members.
  • Guide users through implementing solutions, new technology, or new software in person or remotely.

Common Career Paths for Senior Support Services Technician


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Senior Support Services Technician Job Listings

Popular Skills for Senior Support Services Technician

Pay by Experience Level for Senior Support Services Technician

Pay by Experience for a Senior Support Services Technician has a positive trend. An entry-level Senior Support Services Technician with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 44 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Support Services Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $52,000 based on 49 salaries. An experienced Senior Support Services Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $62,000 based on 61 salaries. A Senior Support Services Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $62,000 based on 30 salaries.

Related Job Salaries

Key Stats for Senior Support Services Technician

Gender

Female
20 %
Male
80 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
1-4 years
26%
5-9 years
28%
10-19 years
28%
20 years or more
18%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Support Services Technician Salaries

▲15%

▲14%

National Average
$54,000

▼4%

▼10%

Skills That Affect Senior Support Services Technician Salaries

Customer Service
▲6%


Microsoft Active Directory
▲3%


National Average
$54,000




▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

1-4 years
26%
5-9 years
28%
10-19 years
28%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 82%
vision benefits
Vision: 72%
no benefits
None: 8%
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