Senior Support Services Technician Salary

A Senior Support Services Technician earns an average salary of $55,524 per year. A skill in Customer Service is associated with high pay for this job.

$37,300 - $81,645

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$15.69 - $32.89

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$37,300 - $81,645  
   
Bonus
$0.00 - $8,054  
Profit Sharing
$290.87 - $19,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,995 - $78,890  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 212
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$15.69 - $32.89  
   
Overtime
$19.95 - $48.37  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,054  
   
Profit Sharing
$290.87 - $19,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,995 - $78,890  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 143
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Job Description for Senior Support Services Technician

The senior support services technician helps connect clients with technical issues and different teams within their organization. They must listen closely to clients to accurately understand their issues and work with the relevant team(s) to find and implement solutions. Senior support services technicians must be able to troubleshoot problems in a methodical manner while walking clients through this troubleshooting process. They must have an extensive knowledge of their company's products, as well as the company's preferred procedures and methods for troubleshooting. The technician might also need to coach, train, and mentor other members of the support services team as well.

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Senior Support Services Technician Tasks

  • Install, configure, patch, and troubleshoot software and hardware processes and problems escalated by other team members.
  • Guide users through implementing solutions, new technology, or new software in person or remotely.
  • Support desktop, network, and server-end user platforms, including proactive maintenance and installations.
  • Liaise with executives and key users to identify and meet technology needs.

Common Career Paths for Senior Support Services Technician


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Popular Skills for Senior Support Services Technician

Pay by Experience Level for Senior Support Services Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Senior Support Services Technician Salaries



National Average
$55,000



Skills That Affect Senior Support Services Technician Salaries

Customer Service
up arrow 17%

Windows Support
up arrow 1%

National Average
$55,000

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Database
up arrow 2%

Windows Operating System General Use
up arrow 4%


Internet Information Server (IIS)
up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 88 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
1%
1-4 years
15%
5-9 years
29%
10-19 years
38%
20 years or more
18%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 77%
vision benefits Vision: 66% employee benefits None: 10%
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