The average salary for a Senior Support Services Technician is $59,155 per year.

$39,772 - $84,532
(Median)
$40K
$59K
$85K
MEDIAN: $59,155
10%
50%
90%

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$14.94 - $32.89
(Median)
$15
$24
$33
MEDIAN: $24.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$39,772 - $84,532  
   
Bonus
$0.00 - $8,204  
Profit Sharing
$1,073  
Commission
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,412 - $78,544  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 87
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$14.94 - $32.89  
   
Hourly Tips
$0.00  
Overtime
$10.21 - $45.76  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $8,204  
   
Commission
$1,500  
Profit Sharing
$1,073  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,412 - $78,544  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 80
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Job Description for Senior Support Services Technician

The senior support services technician helps connect clients with technical issues and different teams within their organization. They must listen closely to clients to accurately understand their issues and work with the relevant team(s) to find and implement solutions. Senior support services technicians must be able to troubleshoot problems in a methodical manner while walking clients through this troubleshooting process. They must have an extensive knowledge of their company's products, as well as the company's preferred procedures and methods for troubleshooting. The technician might also need to coach, train, and mentor other members of the support services team as well.

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Senior Support Services Technician Tasks

  • Install, configure, patch, and troubleshoot software and hardware processes and problems escalated by other team members.
  • Guide users through implementing solutions, new technology, or new software in person or remotely.
  • Support desktop, network, and server-end user platforms, including proactive maintenance and installations.
  • Liaise with executives and key users to identify and meet technology needs.

Common Career Paths for Senior Support Services Technician


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Senior Support Services Technician Job Listings

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Popular Skills for Senior Support Services Technician

Pay by Experience Level for Senior Support Services Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Senior Support Services Technician Salaries



National Average
$56,000



Skills That Affect Senior Support Services Technician Salaries

Internet Information Server (IIS)
up arrow 5%

Database
up arrow 3%

Customer Service
up arrow 1%

National Average
$56,000

Windows Support
up arrow 2%

Microsoft Active Directory
up arrow 2%

Windows Operating System General Use
up arrow 4%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

1-4 years
20%
5-9 years
24%
10-19 years
36%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 78%
medical benefits
Vision: 68%
dental benefits
None: 8%
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