Get a Salary Report for



- Compare Your Salary
- Evaluate a Job Offer


- Price a New Hire
- Give a Raise



- Benchmark Jobs
- Create a Comp Plan

Senior Support Services Technician Salary (United States)

The average salary for a Senior Support Services Technician is $51,953 per year.
Senior Support Services Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,537 - $77,407
(Median)
37K
52K
63K
77K
MEDIAN: $51,952
10%
50%
75%
90%
Add this chart to your site: 640px    300px
Senior Support Services Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$15.00 - $31.21
(Median)
15
19
24
27
31
MEDIAN: $23.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$36,537 - $77,407  
   
Bonus
$0.00 - $6,030  
Profit Sharing
$304.10 - $20,203  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,038 - $75,188  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 202
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$15.00 - $31.21  
   
Overtime
$20.97 - $48.29  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $6,030  
   
Profit Sharing
$304.10 - $20,203  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,038 - $75,188  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 134
Is Senior Support Services Technician your job title? Get a personalized salary report!
Location:
Years in Field/Career:
Location:
Years in Field/Career:
United States (change)

Job Description for Senior Support Services Technician

The senior support services technician helps connect clients with technical issues and different teams within their organization. They must listen closely to clients to accurately understand their issues and work with the relevant team(s) to find and implement solutions. Senior support services technicians must be able to troubleshoot problems in a methodical manner while walking clients through this troubleshooting process. They must have an extensive knowledge of their company's products, as well as the company's preferred procedures and methods for troubleshooting. The technician might also need to coach, train, and mentor other members of the support services team as well.
Read More...
Senior Support Services Technician Tasks
  • Install, configure, patch, and troubleshoot software and hardware processes and problems escalated by other team members.
  • Guide users through implementing solutions, new technology, or new software in person or remotely.
  • Support desktop, network, and server-end user platforms, including proactive maintenance and installations.
  • Liaise with executives and key users to identify and meet technology needs.

Common Career Paths for Senior Support Services Technician

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:

Senior Support Services Technician Job Listings

Search for more jobs:
job title / company
location

Popular Skills for Senior Support Services Technician

Pay by Experience Level for Senior Support Services Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -

Experience Affects Senior Support Services Technician Salaries

Late-Career
up arrow 19%
National Average
$53,000

Skills That Affect Senior Support Services Technician Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 2%
Windows Support
up arrow 1%
National Average
$53,000
Database
up arrow 2%
Windows Operating System General Use
up arrow 2%
Windows NT / 2000 / XP Networking
up arrow 3%
Internet Information Server (IIS)
up arrow 9%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 84 votes.

Gender

Female
17%
female alumni
 
Male
83%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
16%
5-9 years
30%
10-19 years
39%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 76%
vision benefits Vision: 64% employee benefits None: 10%