Senior Technical Support Analyst Salary

The average pay for a Senior Technical Support Analyst is $63,523 per year. A skill in Windows NT / 2000 / XP Networking is associated with high pay for this job.

$43,764 - $91,911
$44K
$64K
$92K
MEDIAN: $63,523
10%
50%
90%

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$18.91 - $35.40
$19
$25
$35
MEDIAN: $25.12
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$43,764 - $91,911  
   
Bonus
$713 - $10,203  
Profit Sharing
$251.68 - $8,279  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,295 - $92,477  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 445
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$18.91 - $35.40  
   
Overtime
$29.52 - $51.11  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$713 - $10,203  
   
Profit Sharing
$251.68 - $8,279  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,295 - $92,477  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 135

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Senior Technical Support Analyst


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Senior Technical Support Analyst Job Listings

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Popular Employer Salaries for Senior Technical Support Analyst

Popular Skills for Senior Technical Support Analyst

Pay by Experience Level for Senior Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $61,923

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Senior Technical Support Analyst

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 107 votes.
Less than 1 year
0%
1-4 years
14%
5-9 years
26%
10-19 years
44%
20 years or more
15%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Technical Support Analyst Salaries

▲18%

▲6%

National Average
$62,000

▼2%

▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 107 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
0%
1-4 years
14%
5-9 years
26%
10-19 years
44%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 83%
vision benefits
Vision: 77%
dental benefits
None: 8%
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