Senior Technical Support Analyst Salary (United States)

The average pay for a Senior Technical Support Analyst is $60,952 per year. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are UNIX and Linux.
Senior Technical Support Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$41,215 - $89,418
(Median)
41K
50K
61K
75K
89K
MEDIAN: $60,952
10%
25%
50%
75%
90%
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Senior Technical Support Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$17.27 - $33.67
(Median)
17
20
24
28
34
MEDIAN: $24.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$41,215 - $89,418  
   
Bonus
$0.00 - $9,877  
Profit Sharing
$1,140 - $7,278  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,186 - $92,074  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 739
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$17.27 - $33.67  
   
Overtime
$24.59 - $54.93  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,877  
   
Profit Sharing
$1,140 - $7,278  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,186 - $92,074  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 150
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Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.
Read More...
Senior Technical Support Analyst Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team.
  • Provide information systems technical support for complex customer issues.

Common Career Paths for Senior Technical Support Analyst

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Senior Technical Support Analyst Job Listings

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Popular Skills for Senior Technical Support Analyst

Pay by Experience Level for Senior Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

New York
up arrow 33%
Denver
up arrow 26%
Washington
up arrow 25%
San Francisco
up arrow 20%
Dallas
up arrow 10%
Chicago
up arrow 10%
Minneapolis
up arrow 7%
Houston
up arrow 1%
National Average
$60,000
Atlanta
up arrow 5%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Senior Technical Support Analyst Salaries

National Average
$60,000

Skills That Affect Senior Technical Support Analyst Salaries

UNIX
up arrow 15%
Linux
up arrow 10%
SQL
up arrow 8%
Internet Information Server (IIS)
up arrow 5%
Cisco Networking
up arrow 3%
Microsoft SQL Server
0%
National Average
$60,000
Windows NT / 2000 / XP Networking
up arrow 4%
HTML
up arrow 4%
Microsoft Access
up arrow 5%
Microsoft Exchange
up arrow 9%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 221 votes.

Gender

Female
19%
female alumni
 
Male
81%
male alumni

Years of Experience

1-4 years
13%
5-9 years
36%
10-19 years
39%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 85%
vision benefits Vision: 71% employee benefits None: 7%
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