Senior Technical Support Analyst Salary

The average pay for a Senior Technical Support Analyst is $61,372 per year. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Linux and Internet Information Server (IIS).

$42,205 - $88,611
(Median)
$42K
$61K
$89K
MEDIAN: $61,372
10%
50%
90%

Add this chart to your site: 640px    300px

$17.27 - $33.81
(Median)
$17
$25
$34
MEDIAN: $24.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$42,205 - $88,611  
   
Bonus
$0.00 - $9,781  
Profit Sharing
$496.65 - $7,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,229 - $90,858  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 652
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19$38$57
Hourly Rate
$17.27 - $33.81  
   
Overtime
$25.18 - $56.27  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,781  
   
Profit Sharing
$496.65 - $7,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,229 - $90,858  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 158
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

Read More...

Senior Technical Support Analyst Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team.
  • Provide information systems technical support for complex customer issues.

Common Career Paths for Senior Technical Support Analyst


Add this chart to your site:   640px 640px    300px 300px

Senior Technical Support Analyst Job Listings

Search for more jobs:

Popular Skills for Senior Technical Support Analyst

Pay by Experience Level for Senior Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $60,451

Larger city markers indicate a job is popular in that location.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Senior Technical Support Analyst Salaries



National Average
$60,000



Skills That Affect Senior Technical Support Analyst Salaries

Linux
up arrow 16%

Internet Information Server (IIS)
up arrow 12%


SQL
up arrow 5%

Cisco Networking
up arrow 1%

Windows NT / 2000 / XP Networking
0%

National Average
$60,000

Windows Support
up arrow 2%

Network Management / Administration
up arrow 2%

Microsoft Office
up arrow 3%

Customer Service
up arrow 4%


Microsoft Access
up arrow 5%


Microsoft Exchange
up arrow 7%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 173 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
0%
1-4 years
13%
5-9 years
34%
10-19 years
41%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 84%
medical benefits
Vision: 74%
dental benefits
None: 7%
ADVERTISEMENT