Senior Technical Support Analyst Salary

The average pay for a Senior Technical Support Analyst is $61,067 per year. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are UNIX and Linux.

$42,361 - $88,793
(Median)
$42K
$61K
$89K
MEDIAN: $61,067
10%
50%
90%

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$17.26 - $33.36
(Median)
$17
$24
$33
MEDIAN: $24.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$42,361 - $88,793  
   
Bonus
$0.00 - $9,973  
Profit Sharing
$966 - $6,969  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,485 - $91,845  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 631
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$17.26 - $33.36  
   
Overtime
$24.81 - $55.56  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,973  
   
Profit Sharing
$966 - $6,969  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,485 - $91,845  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 149

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Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team.
  • Provide information systems technical support for complex customer issues.

Common Career Paths for Senior Technical Support Analyst


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Senior Technical Support Analyst Job Listings

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Popular Skills for Senior Technical Support Analyst

Pay by Experience Level for Senior Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

United States (change)

Experience Affects Senior Technical Support Analyst Salaries



National Average
$60,000



Skills That Affect Senior Technical Support Analyst Salaries

Linux
up arrow 17%

UNIX
up arrow 17%

SQL
up arrow 7%

Microsoft SQL Server
up arrow 3%

Cisco Networking
up arrow 2%

National Average
$60,000

Windows NT / 2000 / XP Networking
up arrow 1%

Microsoft Office
up arrow 3%

Network Management / Administration
up arrow 3%

Microsoft Access
up arrow 3%



HTML
up arrow 5%


Microsoft Exchange
up arrow 9%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 179 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
0%
1-4 years
13%
5-9 years
34%
10-19 years
41%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 84%
vision benefits Vision: 71% employee benefits None: 8%