Senior Technical Support Analyst Salary

The average pay for a Senior Technical Support Analyst is $64,294 per year. A skill in Windows NT / 2000 / XP Networking is associated with high pay for this job. Experience has a moderate effect on salary for this job.

$43,418 - $92,056
$43K
$64K
$92K
MEDIAN: $64,294
10%
50%
90%

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$18.68 - $35.57
$19
$25
$36
MEDIAN: $25.29
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$43,418 - $92,056  
   
Bonus
$587 - $10,211  
Profit Sharing
$250.00 - $8,317  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,028 - $92,753  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 441
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$18.68 - $35.57  
   
Overtime
$29.44 - $51.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$587 - $10,211  
   
Profit Sharing
$250.00 - $8,317  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,028 - $92,753  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 129

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Senior Technical Support Analyst


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Senior Technical Support Analyst Job Listings

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Popular Skills for Senior Technical Support Analyst

Pay by Experience Level for Senior Technical Support Analyst

Pay by Experience for a Senior Technical Support Analyst has a positive trend. An entry-level Senior Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 126 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 223 salaries. An experienced Senior Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $67,000 based on 298 salaries. A Senior Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $75,000 based on 90 salaries.

Pay Difference by Location

National Average: $62,319

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Senior Technical Support Analyst

Gender

Female
20 %
Male
80 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 111 votes.
Less than 1 year
0%
1-4 years
14%
5-9 years
26%
10-19 years
44%
20 years or more
16%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Technical Support Analyst Salaries

▲20%

▲7%

National Average
$62,000

▼3%

▼18%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 111 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
0%
1-4 years
14%
5-9 years
26%
10-19 years
44%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 83%
vision benefits
Vision: 77%
no benefits
None: 9%
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