A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.
Senior Technical Support Analyst Tasks
Identify problems with information technology system operations and provide potential workarounds.
Raise information, bug and feature requests to the development team.
Provide information systems technical support for complex customer issues.