The average pay for a Senior Technical Support Analyst is $63,208 per year. The highest paying skills associated with this job are Microsoft SQL Server and Windows NT / 2000 / XP Networking.

$44,578 - $91,470
(Median)
$45K
$63K
$91K
MEDIAN: $63,207
10%
50%
90%

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$18.37 - $35.04
(Median)
$18
$25
$35
MEDIAN: $25.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$44,578 - $91,470  
   
Bonus
$608 - $10,052  
Profit Sharing
$375.00 - $4,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,554 - $91,348  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 425
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$18.37 - $35.04  
   
Overtime
$28.42 - $50.69  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$608 - $10,052  
   
Profit Sharing
$375.00 - $4,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,554 - $91,348  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 130
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Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team.
  • Provide information systems technical support for complex customer issues.

Common Career Paths for Senior Technical Support Analyst


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Senior Technical Support Analyst Job Listings

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Popular Employer Salaries for Senior Technical Support Analyst

Popular Skills for Senior Technical Support Analyst

Pay by Experience Level for Senior Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $61,750

Larger city markers indicate a job is popular in that location.

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Experience Affects Senior Technical Support Analyst Salaries



National Average
$62,000



Skills That Affect Senior Technical Support Analyst Salaries




Information Technology (IT) Support
up arrow 3%

SQL
up arrow 3%

Microsoft Exchange
up arrow 3%

Windows Operating System General Use
up arrow 2%

Microsoft Word
up arrow 2%

Microsoft Active Directory
up arrow 2%

Windows Support
up arrow 1%

Microsoft Office
up arrow 1%

Customer Service
0%

National Average
$62,000

Troubleshooting
up arrow 3%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 100 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
1%
1-4 years
14%
5-9 years
28%
10-19 years
45%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 83%
medical benefits
Vision: 76%
dental benefits
None: 8%
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