The average salary for a Senior Technical Support Analyst is $61,716 per year. Most people with this job move on to other positions after 20 years in this field.
Senior Technical Support Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$41,124 - $91,068
(Median)
41K
50K
62K
75K
91K
MEDIAN: $61,715
10%
25%
50%
75%
90%
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Senior Technical Support Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$17.11 - $33.36
(Median)
17
20
24
29
33
MEDIAN: $24.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Salary
$41,124 - $91,068  
   
Bonus
$0.00 - $10,056  
Profit Sharing
$1,030 - $7,575  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,145 - $93,151  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 1,089
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$17.11 - $33.36  
   
Overtime
$23.90 - $52.64  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,056  
   
Profit Sharing
$1,030 - $7,575  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,145 - $93,151  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 1,089
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Job Description for Senior Technical Support Analyst
A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.
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Senior Technical Support Analyst Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team.
  • Provide information systems technical support for complex customer issues.
Popular Skills for Senior Technical Support Analyst
Pay by Experience Level for Senior Technical Support Analyst
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Francisco
up arrow 42%
New York
up arrow 30%
Denver
up arrow 14%
Washington
up arrow 13%
St. Louis
up arrow 11%
Dallas
up arrow 6%
Chicago
up arrow 5%
National Average
$61,000
Memphis
up arrow 1%
Seattle
up arrow 2%
Houston
up arrow 3%
Minneapolis
up arrow 3%
up arrow 4%
Phoenix
up arrow 19%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Senior Technical Support Analyst Salaries

National Average
$61,000

Skills That Affect Senior Technical Support Analyst Salaries

SQL
up arrow 4%
National Average
$61,000
Windows NT / 2000 / XP Networking
up arrow 3%
Microsoft Office
up arrow 4%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 232 votes.
Gender
Female
20%
female alumni
 
Male
80%
male alumni
Years of Experience
1-4 years
13%
5-9 years
34%
10-19 years
41%
20 years or more
12%
Common Health Benefits
medical benefits Medical: 88% dental benefits Dental: 85%
vision benefits Vision: 71% employee benefits None: 8%
Find Out Exactly What You Should Be Paid
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