Pay for Experienced Senior Technical Support Analysts sits in the ballpark of $67K annually. Total cash compensation to Experienced Senior Technical Support Analysts approaches anywhere from $46K on the lower end to $97K on the higher end; in exceptional cases, this can include more than $11K from bonuses and upwards of $9K from profit sharing. Male Experienced Senior Technical Support Analysts are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Job satisfaction for Experienced Senior Technical Support Analysts is high. In this profession, most enjoy medical and dental coverage, and a strong majority have vision insurance, as well. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$45,687 - $93,510
$46K
$67K
$94K
MEDIAN: $67,223
10%
50%
90%

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$20.35 - $37.85
$20
$26
$38
MEDIAN: $26.01
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33K$66K$99K
Salary
$45,687 - $93,510  
   
Bonus
$793 - $11,430  
Profit Sharing
$1,030 - $8,676  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,725 - $97,290  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 245
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$20.35 - $37.85  
   
Overtime
$27.75 - $51.77  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$793 - $11,430  
   
Profit Sharing
$1,030 - $8,676  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,725 - $97,290  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 60

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Pay Difference by Location

National Average: $65,839

Larger city markers indicate a job is popular in that location.

New York is home to an above-average pay rate for Experienced Senior Technical Support Analysts, 26 percent higher than the national average. Experienced Senior Technical Support Analysts will also find cushy salaries in Boston (+8 percent) and Dallas (+3 percent). The smallest paychecks in the market, 4 percent south of the national average, can be found in Houston. Workers in Chicago and Atlanta earn salaries that trail the national average for those in this profession (3 percent less).

Key Stats for Senior Technical Support Analyst

Gender

Female
23 %
Male
77 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 53 votes.
084
10-19 years
85%
20 years or more
15%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Senior Technical Support Analyst Salaries

Windows NT / 2000 / XP Networking
up arrow 9%

Customer Service
up arrow 7%

Troubleshooting
up arrow 5%

Microsoft Office
up arrow 3%

Microsoft Exchange
up arrow 3%

Microsoft SQL Server
up arrow 3%

Windows Operating System General Use
up arrow 2%

Network Management / Administration
up arrow 2%

Information Technology (IT) Support
up arrow 1%

SQL
up arrow 1%

Microsoft Active Directory
up arrow 1%

Windows Support
0%

National Average
$66,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Tech Support Call Center
up arrow 4%

Microsoft Access
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 53 votes.

Gender

Female
23 %
Male
77 %

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 82%
vision benefits
Vision: 77%
dental benefits
None: 10%
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