The average salary for a Senior Technical Support Engineer is $79,614 per year. Skills that are associated with high pay for this job are Java and UNIX.

$52,091 - $110,090
(Median)
$52K
$80K
$110K
MEDIAN: $79,613
10%
50%
90%

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$18.41 - $44.49
(Median)
$18
$30
$44
MEDIAN: $30
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$52,091 - $110,090  
   
Bonus
$1,021 - $12,492  
Profit Sharing
$0.00 - $10,093  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,828 - $115,157  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 567
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$18.41 - $44.49  
   
Overtime
$30.57 - $66.31  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,021 - $12,492  
   
Profit Sharing
$0.00 - $10,093  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,828 - $115,157  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 60
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Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.
  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.

Common Career Paths for Senior Technical Support Engineer


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Senior Technical Support Engineer Job Listings

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Popular Employer Salaries for Senior Technical Support Engineer

Popular Skills for Senior Technical Support Engineer

Pay by Experience Level for Senior Technical Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $81,074

Larger city markers indicate a job is popular in that location.

Senior Technical Support Engineer Reviews

What is it like working as a Senior Technical Support Engineer at Cisco Systems Inc?

Senior Technical Support Engineer in Raleigh:
"Great Place to Grow Skills."
Pros: +Very casual workplace environment, can wear jeans/t-shirt to work everyday. +Awesome co-workers. +Great line managers. +Tons of resources for growing technical skills. +Very flexible with telecommuting and appointments during work hours when needed.
Cons: +A lot turnover in upper management personnel, and as a result a lot of change in mission/focus for the organization. +Very hard to get raises.

Related Job Salaries

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Experience Affects Senior Technical Support Engineer Salaries



National Average
$81,000



Skills That Affect Senior Technical Support Engineer Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 66 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
0%
1-4 years
14%
5-9 years
24%
10-19 years
38%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 86%
medical benefits
Vision: 75%
dental benefits
None: 6%
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