A senior telecommunications specialist oversees a variety of electronic communication media, typically supervising and working with a telecommunications or information technology (IT) department. They ensures that all the ways the organization communicates (such as company email, company phones and phone lines, and video-conferencing software and hardware) operate properly and at maximum efficiency, and they may make recommendations to an analyst or an IT or communications department head regarding potential improvements. They may help to establish organization rules for company-issued equipment and must ensure that all software and security measures are up-to-date and installed properly.
Many companies use internal reporting software and intranet technology, and the senior telecommunications specialist works with the IT department to ensure these systems work properly and can be accessed remotely as needed. The specialist is usually contacted when telecommunications systems malfunction, and they must be able to quickly execute troubleshooting and repairs. Additionally, the telecommunications specialist likely needs to make recommendations for upgrades and changes to hardware and software as more cost-effective, efficient solutions enter the marketplace.
As an upper level manager, a senior telecommunications specialist will likely need to have at least a bachelor's degree in computer or communications science. Extensive practical experience in the field is important, and any related skills with programming languages used in corporate communications software is a plus. Senior telecommunications specialists typically work in an office environment during regular business hours. Job requirements may include traveling for site work and being available on-call.
Senior Telecommunications Specialist Tasks
Examine new services offered by vendors and makes recommendations to management.
Review, analyze, evaluate and maintain an organization’s telecommunications system.
Install, maintain, troubleshoot and repair telecommunications systems.
Design, develop and test telecommunications software solutions.
Train customers in telecommunications features and functionality.