Senior tellers are responsible for all aspects of front-end customer service in a financial institution (such as a bank). They interact with customers, assisting them in making deposits, issuing withdrawals, cashing checks, and other general inquiries. Senior tellers provide advice to customers on bank products and services, as well as direct customers to appropriate senior staff for opening account, loan information, or other more time-intensive issues. Senior tellers also provide guidance for more junior tellers in customer interactions, and they are responsible for smooth and professional operations related to teller services. These professionals usually train new tellers in their organization's rules and procedures. Senior tellers also ensure that state, federal, and internal regulations are followed in all transactions. Additionally, they may be responsible for opening and closing the bank and conducting general bank maintenance tasks such as ordering additional cash holdings.
Senior tellers generally work full time in a banking environment, although weekend work may be required depending on their institution's hours of operation. They interact regularly with the public and other tellers, as well as with senior banking personnel for referrals and to receive training.
A high school diploma or equivalent is generally required for this position. At least one year of experience as a bank teller - as well as demonstrated customer service skills - are generally needed. Bank tellers may need to complete internal training courses or work toward a notary license.
Senior Teller Tasks
Supervise and process financial transactions and document balances and cash drawers.
Oversee vaults, ATM balances, reporting and other branch needs.
Inventory and ensure cash supply, currency, and daily cash for tellers.
Open and close customer accounts, particularly complex or large ones.