Senior tellers are responsible for all aspects of front-end customer service in a financial institution (such as a bank). They interact with customers, assisting them in making deposits, issuing withdrawals, cashing checks, and other general inquiries. Senior tellers provide advice to customers on bank products and services, as well as direct customers to appropriate senior staff for opening account, loan information, or other more time-intensive issues. Senior tellers also provide guidance for more junior tellers in customer interactions, and they are responsible for smooth and professional operations related to teller services. These professionals usually train new tellers in their organization's rules and procedures. Senior tellers also ensure that state, federal, and internal regulations are followed in all transactions. Additionally, they may be responsible for opening and closing the bank and conducting general bank maintenance tasks such as ordering additional cash holdings.
Senior Teller Tasks
Inventory and ensure cash supply, currency, and daily cash for tellers.
Open and close customer accounts, particularly complex or large ones.
Supervise and process financial transactions and document balances and cash drawers.
Oversee vaults, ATM balances, reporting and other branch needs.