Service & Repair Technical Manager Salary
The majority of Service & Repair Technical Managers in the United States — just under two-thirds — boast more than 10 years of experience in their profession. Salaries stretch from $33K to $83K per year, and the median is $57K per year. Overall compensation packages to Service & Repair Technical Managers range from $33K on the low end to $83K on the high end; this includes bonuses that peak near $15K and profit sharing that approaches $16K, with some high rollers snagging commissions as high as $30K. Geography and experience level each impact pay for this group, with the former having the largest influence. Most Service & Repair Technical Managers like their work and job satisfaction is high. Not all workers are lucky enough to have benefits; in fact, just under a third are without coverage. Medical insurance is claimed by the larger part and dental insurance is reported by around half. The data in this summary comes from the PayScale salary survey.
Job Description for Service & Repair Technical Manager
The service and repair technical manager is responsible for maintaining the production or service capabilities of a firm. They are responsible for personnel management, operations, and - potentially - project management.Read More...
In the area of personnel management, the service technical manager performs a variety of functions, including scheduling employees' hours and delegating tasks to staff. The service technical manager is also responsible for screening and recruiting new employees, along with terminating problematic employees.
As a project manager, the service and repair technical manager determines the scope and requirements of each project. They then break the project up into smaller tasks that can be delegated to individuals or teams, as well as monitor the progress of the tasks. Finally, they integrate all employees' tasks into a completed project, perform any necessary testing, and implement the project product.
Aside from the purely managerial aspects of the position the service and repair technical manager performs several operational tasks, such as overseeing the execution of repair procedures to ensure they are in compliance with the firm's strategies and exhibit industry best practices. They also ensure that equipment is properly maintained and may oversee programs intended to effectively maintain and repair firm equipment.
Due to the technical nature of the position, a bachelor's degree is generally required. If project management is a focus of the position, a Project Management Professional (PMP) certification may also be required. Finally, the service and repair technical manager must have demonstrated business acumen to fulfill their general managerial tasks.
Service & Repair Technical Manager Tasks
- Resolve client complaints, provide service/repair quotes, collect POs for invoicing, complete required customer reports.
- Work with other departments related to warranty, repair and client relations.
- Establish internal manufacturing assembly/test processes to repair faulty equipment.
Common Career Paths for Service & Repair Technical Manager
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Popular Skills for Service & Repair Technical Manager
Survey results suggest that Service & Repair Technical Managers use a fairly large toolkit of professional skills. Most notably, skills in People Management, System Repair, Electronic Troubleshooting, and Technical Services are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Troubleshooting and Systems Troubleshooting. Most people who know Customer Service also know Customer Relations and Electronic Troubleshooting.
Pay by Experience Level for Service & Repair Technical Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Service & Repair Technical Managers, more experience in the field does not usually mean bigger paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $45K, but folks who have racked up five to 10 years see a notably higher median of $54K. Service & Repair Technical Managers who work for 10 to 20 years in their occupation tend to earn about $57K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $59K.
Pay Difference by Location
Service & Repair Technical Managers will find that Houston offers an impressive pay rate, one which exceeds the national average by 19 percent. Service & Repair Technical Managers will also find cushy salaries in San Diego (+18 percent), Philadelphia (+13 percent), Chicago (+12 percent), and New York (+11 percent). The lowest-paying market is Pittsburgh, which sits 23 percent below the national average, proving that location is a significant contributor to overall pay. Not at the bottom but still paying below the median are employers in San Antonio and Los Angeles (11 percent lower and 9 percent lower, respectively).