Service & Repair Technical Manager Salary
Service & Repair Technical Managers in the United States tend to be well-versed in their field, and just under two-thirds have more than 10 years of experience. Average salary is expected to be around $58K annually, but may range from $34K to $83K per year. Including potential for bonuses and profit sharing — peaking near $14K and $18K, respectively — total cash payment to Service & Repair Technical Managers can bottom out near $34K or peak near $83K depending on individual performance. Geography is the biggest factor affecting pay for this group, followed by experience level. Job satisfaction is high and work is enjoyable for most Service & Repair Technical Managers. Although slightly less than a third lack health benefits of any kind, a majority do enjoy medical insurance, and close to one-half get dental coverage, too. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
|Salary||$36,058 - $90,154|
|Bonus||$0.00 - $14,000|
|Profit Sharing||$0.00 - $17,617|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$33,710 - $83,186|
|Hourly Rate||$14.05 - $28.82|
|Overtime||$19.49 - $40.41|
|Bonus||$0.00 - $14,000|
|Profit Sharing||$0.00 - $17,617|
|Total Pay (||$33,710 - $83,186|
Job Description for Service & Repair Technical Manager
The service and repair technical manager is responsible for maintaining the production or service capabilities of a firm. They are responsible for personnel management, operations, and - potentially - project management.Read More...
In the area of personnel management, the service technical manager performs a variety of functions, including scheduling employees' hours and delegating tasks to staff. The service technical manager is also responsible for screening and recruiting new employees, along with terminating problematic employees.
As a project manager, the service and repair technical manager determines the scope and requirements of each project. They then break the project up into smaller tasks that can be delegated to individuals or teams, as well as monitor the progress of the tasks. Finally, they integrate all employees' tasks into a completed project, perform any necessary testing, and implement the project product.
Aside from the purely managerial aspects of the position the service and repair technical manager performs several operational tasks, such as overseeing the execution of repair procedures to ensure they are in compliance with the firm's strategies and exhibit industry best practices. They also ensure that equipment is properly maintained and may oversee programs intended to effectively maintain and repair firm equipment.
Due to the technical nature of the position, a bachelor's degree is generally required. If project management is a focus of the position, a Project Management Professional (PMP) certification may also be required. Finally, the service and repair technical manager must have demonstrated business acumen to fulfill their general managerial tasks.
Service & Repair Technical Manager Tasks
- Establish internal manufacturing assembly/test processes to repair faulty equipment.
- Work with other departments related to warranty, repair and client relations.
- Resolve client complaints, provide service/repair quotes, collect POs for invoicing, complete required customer reports.
Common Career Paths for Service & Repair Technical Manager
Service & Repair Technical Managers might see a strong upturn in salary after transitioning into upper-level roles such as Construction Project Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $70K per year.
Popular Skills for Service & Repair Technical Manager
Service & Repair Technical Managers report using a wide range of professional skills. Most notably, skills in People Management, System Repair, Operations Management, and Technical Services are correlated to pay that is above average. Those listing Troubleshooting as a skill should be prepared for drastically lower pay. Systems Troubleshooting and Customer Service also typically command lower compensation. Those familiar with Customer Service also tend to know Customer Relations and Electronic Troubleshooting.
Pay by Experience Level for Service & Repair Technical Manager
Pay by Experience for a Service & Repair Technical Manager has a positive trend. An entry-level Service & Repair Technical Manager with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 104 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service & Repair Technical Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $53,000 based on 96 salaries. An experienced Service & Repair Technical Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $56,000 based on 141 salaries. A Service & Repair Technical Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $61,000 based on 120 salaries.
Pay Difference by Location
For Service & Repair Technical Managers, busy San Diego offers a higher-than-average pay rate, 18 percent above the national average. Service & Repair Technical Managers can also look forward to large paychecks in cities like Philadelphia (+14 percent), Atlanta (+14 percent), Chicago (+13 percent), and New York (+11 percent). Location significantly influences compensation, with Pittsburgh Service & Repair Technical Managers earning much less — 23 percent less — than the national average. A couple other locations with smaller-than-average paychecks include Dallas (16 percent lower) and San Antonio (10 percent lower).
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Key Stats for Service & Repair Technical Manager
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