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Service Center Manager Salary

With just below three-fifths of Service Center Managers in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for Service Center Managers is $52K per year and can range from $35K on the lower end to $86K per year near the higher end. Cash earnings for Service Center Managers — which occasionally include more than $11K from bonuses and more than $14K from profit sharing — stretch from around $35K to approximately $86K. Experience level and the company each impact pay for this group, with the former having the largest influence. Generally, women make up less than a third of all Service Center Managers who answered the questionnnaire. Medical benefits are awarded to a large number, and the larger part earn dental coverage. Most Service Center Managers report high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.
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$36,224 - $82,831
(Median)
$36K
$52K
$83K
MEDIAN: $52,019
10%
50%
90%

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$11.72 - $27.15
(Median)
$12
$16
$27
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$29K$58K$87K
Salary
$36,224 - $82,831  
   
Bonus
$0.00 - $10,682  
Profit Sharing
$0.00 - $13,574  
Commission
$1,973 - $29,799  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,720 - $85,547  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 332
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.72 - $27.15  
   
Overtime
$12.66 - $36.21  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $10,682  
   
Commission
$1,973 - $29,799  
Profit Sharing
$0.00 - $13,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,720 - $85,547  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 43

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Job Description for Service Center Manager

Service center manager positions are available in a wide variety of organizations ranging from shipping companies to credit unions to grocery store chains. Exact requirements for these positions vary by company size and positions' pay level, but companies commonly require or prefer a bachelor’s degree in business or a related field; a high school diploma or equivalent may be accepted for some positions. Experience requirements also vary, but typical starting points include a year of customer service experience and a year of sales experience. Higher-level positions may require more specialized experience in the company’s industry, but service center manager positions are often considered junior-level openings.

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Service Center Manager Job Listings

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Popular Employer Salaries for Service Center Manager


Salaries are easily beat at Sears Holdings Corporation, where median pay comes to just $42K, the lowest in the field. What's more, with base pay starting at $36K and ending at $52K, range in salary is rather small.


Survey results show that Service Center Managers typically report just a few professional skills. Most notably, skills in People Management, Operations Management, Customer Relationship Management, and Customer Service are correlated to pay that is above average. Many workers who know Customer Service also know Operations Management.

Pay by Experience Level for Service Center Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Workers in their first five years can expect to earn $45K, but people who have been around for five to 10 years earn a noticeably bigger sum of $53K. People with 10 to 20 years of experience make an average of about $57K in this role. As Service Center Managers reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $62K.

Related Job Salaries

United States (change)

Experience Affects Service Center Manager Salaries

Late-Career
up arrow 16%

Experienced
up arrow 7%

National Average
$53,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 16%

Skills That Affect Service Center Manager Salaries

People Management
up arrow 16%


Customer Relationship Management (CRM)
0%

National Average
$53,000

Customer Service
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 71 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
1%
1-4 years
22%
5-9 years
19%
10-19 years
33%
20 years or more
25%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 67%
vision benefits Vision: 58% employee benefits None: 17%