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Service Center Manager Salary

Service Center Managers in the United States tend to have a good amount of experience under their belt — just below three-fifths have more than 10 years in the field. While pay runs from $35K to $86K per year, median earnings come to $52K annually. Individual bonuses, profit sharing and commission for Service Center Managers — as high as $12K, $14K and $30K, respectively — each contribute to the degree of variation within overall compensation, ranging from $35K to $86K. Career length is the biggest factor affecting pay for this group, followed by the specific employer. Making up 73 percent of those who took the survey, male Service Center Managers greatly outnumber their female counterparts. The majority of Service Center Managers claim high levels of job satisfaction. Most enjoy medical while more than half get dental coverage. Vision coverage is also available to a majority. Respondents to the PayScale salary survey provided the data for this report.
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$36,343 - $82,091
(Median)
$36K
$52K
$82K
MEDIAN: $52,016
10%
50%
90%

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$11.68 - $27.62
(Median)
$12
$16
$28
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$29K$58K$87K
Salary
$36,343 - $82,091  
   
Bonus
$0.00 - $11,836  
Profit Sharing
$0.00 - $13,574  
Commission
$1,980 - $29,590  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,716 - $85,745  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 340
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.68 - $27.62  
   
Overtime
$1.50 - $36.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $11,836  
   
Commission
$1,980 - $29,590  
Profit Sharing
$0.00 - $13,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,716 - $85,745  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 41

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United States (change)


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Job Description for Service Center Manager

Service center manager positions are available in a wide variety of organizations ranging from shipping companies to credit unions to grocery store chains. Exact requirements for these positions vary by company size and positions' pay level, but companies commonly require or prefer a bachelor’s degree in business or a related field; a high school diploma or equivalent may be accepted for some positions. Experience requirements also vary, but typical starting points include a year of customer service experience and a year of sales experience. Higher-level positions may require more specialized experience in the company’s industry, but service center manager positions are often considered junior-level openings.

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Service Center Manager Job Listings

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Popular Employer Salaries for Service Center Manager


Service Center Managers will find the worst pay at Sears Holdings Corporation, where the median salary crawls in at $42K. Furthermore, compensation is curbed at $60K, leaving little room for growth.


Survey takers who work as Service Center Managers usually report a few specific skills. Most notably, skills in People Management, Operations Management, Customer Relationship Management, and Customer Service are correlated to pay that is above average. Customer Service and Operations Management are correlating skills — those who know the former usually know the latter.

Pay by Experience Level for Service Center Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Service Center Managers with a lot of experience do not necessarily enjoy more money. The average beginner in this position makes around $44K, but folks who have been around for five to 10 years see a markedly higher median salary of $54K. For Service Center Managers, 10 to 20 years of experience on the job amounts to an average salary of $58K. After two decades in the workforce, the average Service Center Manager generally earns more than ever; median pay for this group is estimated at $63K.

Related Job Salaries

United States (change)

Experience Affects Service Center Manager Salaries

Late-Career
up arrow 17%

Experienced
up arrow 8%

Mid-Career
up arrow 1%

National Average
$54,000

Entry-Level
up arrow 17%

Skills That Affect Service Center Manager Salaries

People Management
up arrow 15%


Customer Relationship Management (CRM)
0%

National Average
$54,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 70 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
1%
1-4 years
22%
5-9 years
19%
10-19 years
32%
20 years or more
25%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 68%
vision benefits Vision: 58% employee benefits None: 17%
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