Service Coordinator Salary
Job Description for Service Coordinator
A service coordinator coordinates a number of operations for their company. They commonly are employed in a sales or operations department and have direct relations with clients, employees, and vendors. Service coordinators answer incoming phone calls, place return phone calls, handle email correspondence, and schedule appointments with clients. They typically work during regular business hours, but this may vary by industry and the company's hours of operations.Read More...
A service coordinator must have excellent communication skills, especially in dealing with clients. Active listening and interpersonal skills are important.
Three to five years of related business experience are typically required, and this experience should show the ability to perform the role and demonstrate potential for individual growth. High proficiency with the Microsoft Office suite is typically mandatory, as is a basic understanding of business math. Minimum requirements for education are a high school diploma or GED, although an associate's or bachelor's degree in business or a related field may be preferred.
Service Coordinator Tasks
- Collect, curate, and expand information and relationships with community resources, available services and benefits.
- Maintain documentation on clients as well as creating periodic reports for management on services and needs.
- Consult with clients to identify services and benefits, complete the paperwork, and connect them to activities.
- Conduct room inspections, monitor status of clients and ensure counseling and other goals are met by clients.
Common Career Paths for Service Coordinator
Customer Service Representative (CSR) Job Listings
Search for more jobs:
Popular Employer Salaries for Service Coordinator
Popular Skills for Service Coordinator
Service Coordinators seem to wield many skills on the job. Most notably, facility with Microsoft Excel, Customer Relationship Management (CRM), and Job Scheduling are correlated to pay that is significantly above average, leading to increases of 23 percent, 4 percent, and 3 percent, respectively. Skills that pay less than market rate include Project Coordinating, Information Technology Support, and Problem Solving. For most people, competency in Customer Relations indicates knowledge of Job Scheduling.
Pay by Experience Level for Service Coordinator
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The average worker who claims fewer than five years of experience earns around $35K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $39K. Service Coordinators who work for 10 to 20 years in their occupation tend to earn about $41K. Survey respondents who have worked for more than 20 years actually report somewhat lower incomes of $40K.
Pay Difference by Location
For Service Coordinators, busy Seattle offers a higher-than-average pay rate, 32 percent above the national average. Service Coordinators will also find cushy salaries in Dallas (+19 percent), Los Angeles (+13 percent), Baltimore (+10 percent), and New York (+10 percent). The lowest-paying market is Pittsburgh, which sits 10 percent below the national average. Employers also pay below the national average in Rochester (6 percent lower) and San Diego (5 percent lower).