Service Delivery Director Salary

A Service Delivery Director earns an average salary of $115,547 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$74,828 - $151,690
$75K
$120K
$150K
MEDIAN: $115,547
10%
50%
90%

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$9.99 - $17.30
$14
MEDIAN: $14.19
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$74,828 - $151,690  
   
Bonus
$2,250 - $30,000  
Profit Sharing
$559 - $72,985  
Commission
$93.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$72,638 - $165,886  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 87
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30$60$90
Hourly Rate
$14.19  
   
Overtime
$45.04  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$2,250 - $30,000  
   
Commission
$93.00  
Profit Sharing
$559 - $72,985  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$72,638 - $165,886  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 6

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United States (change)

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Job Description for Service Delivery Director

Service delivery director positions are commonly available in many different industries and businesses, but the title is particularly common among larger corporations and information technology-related businesses. The size of the company and position details influence position requirements, but a bachelor's degree is generally needed. Many companies also require at least 10 years of relevant experience. Certifications and industry-specific knowledge may be needed as well; for example, many companies require experience with the Information Technology Infrastructure Library (ITIL), which they utilize for resource management, billing, customer retention, and more.

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Service Delivery Director Tasks

  • Interact with clients and staff to ensure service goals are met or exceeded.
  • Plan and organize projects related to service delivery.
  • Oversee documentation and tracking of customer interactions.
  • Train and supervise staff in service goals, procedures, and expectations.

Service Delivery Director Job Listings

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Popular Skills for Service Delivery Director

Pay by Experience Level for Service Delivery Director

Pay by Experience for a Service Delivery Director has a positive trend. An entry-level Service Delivery Director with less than 5 years of experience can expect to earn an average total compensation of $82,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $109,000 based on 19 salaries. An experienced Service Delivery Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $133,000 based on 52 salaries. A Service Delivery Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $138,000 based on 25 salaries.

Related Job Salaries

Key Stats for Service Delivery Director

Gender

Female
25 %
Male
75 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.
Less than 1 year
1%
1-4 years
14%
5-9 years
15%
10-19 years
43%
20 years or more
27%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Delivery Director Salaries

▲13%

▲8%

National Average
$123,000

Mid-Career
▼11%

Entry-Level
▼33%

Skills That Affect Service Delivery Director Salaries

Customer Relationship Management (CRM)
▲17%



National Average
$123,000

Program Management
▼1%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
1%
1-4 years
14%
5-9 years
15%
10-19 years
43%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 81%
vision benefits
Vision: 71%
no benefits
None: 12%