Service Delivery Director Salary

The average pay for a Service Delivery Director is $130,231 per year. Most people in this job have more than five years' experience in related jobs.

$72,764 - $159,790
MEDIAN: $130,230

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
$72,764 - $159,790  
$4,872 - $39,734  
Profit Sharing
$0.21 - $72,483  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$67,394 - $182,526  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 154
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Job Description for Service Delivery Director

Service delivery director positions are commonly available in many different industries and businesses, but the title is particularly common among larger corporations and information technology-related businesses. The size of the company and position details influence position requirements, but a bachelor's degree is generally needed. Many companies also require at least 10 years of relevant experience. Certifications and industry-specific knowledge may be needed as well; for example, many companies require experience with the Information Technology Infrastructure Library (ITIL), which they utilize for resource management, billing, customer retention, and more.


Service Delivery Director Tasks

  • Oversee documentation and tracking of customer interactions.
  • Train and supervise staff in service goals, procedures, and expectations.
  • Interact with clients and staff to ensure service goals are met or exceeded.
  • Plan and organize projects related to service delivery.

Service Delivery Director Job Listings

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Pay by Experience Level for Service Delivery Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Service Delivery Director Salaries

up arrow 7%

up arrow 4%

National Average

up arrow 21%

up arrow 48%

Skills That Affect Service Delivery Director Salaries

Customer Relationship Management (CRM)
up arrow 1%

National Average

Project Management
up arrow 3%

People Management
up arrow 3%

Operations Management
up arrow 33%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 31 votes.


20 %
80 %

Years of Experience

Less than 1 year
1-4 years
5-9 years
10-19 years
20 years or more

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 81%
medical benefits
Vision: 70%
dental benefits
None: 7%