Service delivery director positions are commonly available in many different industries and businesses, but the title is particularly common among larger corporations and information technology-related businesses. The size of the company and position details influence position requirements, but a bachelor's degree is generally needed. Many companies also require at least 10 years of relevant experience. Certifications and industry-specific knowledge may be needed as well; for example, many companies require experience with the Information Technology Infrastructure Library (ITIL), which they utilize for resource management, billing, customer retention, and more.
Service Delivery Director Tasks
Oversee documentation and tracking of customer interactions.
Train and supervise staff in service goals, procedures, and expectations.
Interact with clients and staff to ensure service goals are met or exceeded.
Plan and organize projects related to service delivery.