A Service Delivery Director earns an average salary of $117,242 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$74,685 - $152,565
(Median)
$75K
$120K
$150K
MEDIAN: $117,241
10%
50%
90%

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$10.09 - $25.00
(Median)
$
$15
$
MEDIAN: $15.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$74,685 - $152,565  
   
Bonus
$2,980 - $30,939  
Profit Sharing
$563 - $72,730  
Commission
$93.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$70,856 - $169,896  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 106
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30$60$90
Hourly Rate
$15.10  
   
Overtime
$45.04  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$2,980 - $30,939  
   
Commission
$93.00  
Profit Sharing
$563 - $72,730  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$70,856 - $169,896  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 7
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Job Description for Service Delivery Director

Service delivery director positions are commonly available in many different industries and businesses, but the title is particularly common among larger corporations and information technology-related businesses. The size of the company and position details influence position requirements, but a bachelor's degree is generally needed. Many companies also require at least 10 years of relevant experience. Certifications and industry-specific knowledge may be needed as well; for example, many companies require experience with the Information Technology Infrastructure Library (ITIL), which they utilize for resource management, billing, customer retention, and more.

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Service Delivery Director Tasks

  • Oversee documentation and tracking of customer interactions.
  • Train and supervise staff in service goals, procedures, and expectations.
  • Interact with clients and staff to ensure service goals are met or exceeded.
  • Plan and organize projects related to service delivery.

Service Delivery Director Job Listings

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Popular Skills for Service Delivery Director

Pay by Experience Level for Service Delivery Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Service Delivery Director Salaries

Late-Career
up arrow 11%


National Average
$126,000

Mid-Career
up arrow 9%

Entry-Level
up arrow 33%

Skills That Affect Service Delivery Director Salaries

Customer Relationship Management (CRM)
up arrow 14%

Operations Management
up arrow 1%

National Average
$126,000

Project Management
up arrow 3%

Program Management
up arrow 3%

People Management
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
1%
1-4 years
12%
5-9 years
14%
10-19 years
46%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 82%
medical benefits
Vision: 72%
dental benefits
None: 10%
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