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Service Delivery Manager Salary (United States)

With approximately three-fifths of Service Delivery Managers in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for Service Delivery Managers is $81K per year and can range from $43K on the lower end to $135K per year near the higher end. In the world of Service Delivery Managers, total cash compensation ranges from $43K on the lower end to $135K on the higher end; this includes bonuses that reach $19K and profit sharing that approaches $10K in rare cases, with some high rollers snagging commissions as high as $21K. Earnings for this group are mostly affected by the specific employer, followed by the particular city and experience level. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. The majority of workers are highly satisfied with their job. Generally, women make up less than a third of all Service Delivery Managers who answered the questionnnaire. The information for this snapshot was generated by responses to the PayScale salary survey.
Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$46,515 - $124,729
(Median)
47K
60K
81K
110K
120K
MEDIAN: $81,418
10%
25%
50%
75%
90%
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Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.84 - $47.49
(Median)
11
15
19
28
47
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$46,515 - $124,729  
   
Bonus
$-0.40 - $19,490  
Profit Sharing
$975 - $10,106  
Commission
$0.00 - $21,287  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,884 - $135,315  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,116
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.84 - $47.49  
   
Overtime
$14.61 - $46.91  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$-0.40 - $19,490  
   
Commission
$0.00 - $21,287  
Profit Sharing
$975 - $10,106  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,884 - $135,315  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 94
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.
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Service Delivery Manager Tasks
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager

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Service Delivery Managers' salaries can rise greatly for those who assume a higher-end position such as a IT Program Manager. IT Program Managers get paid an average $111K per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager

Hewlett-Packard Company, International Business Machines (IBM) Corp., Xerox Corporation, Novitex, and Pitney Bowes Management Services are among the top companies that take on many Service Delivery Managers. Atos Origin attracts talent by shelling out the biggest paychecks in the area — the median in that office is $115K. Other leaders in compensation levels are HP Enterprise Services at $109K, Dell, Inc. at $104K, and Hewlett-Packard Company, where Service Delivery Managers annually earn $98K.
Also sliding in at the lower end of the scale are Novitex ($50K), Pitney Bowes Management Services ($51K), and Automatic Data Processing, Inc. (ADP) ($63K).

Popular Skills for Service Delivery Manager

Survey results imply that Service Delivery Managers deploy a deep pool of skills on the job. Most notably, facility with Program Management, Information Technology Infrastructure Library (ITIL), and Information Technology (IT) Support are correlated to pay that is significantly above average, leading to increases of 38 percent, 26 percent, and 17 percent, respectively. Those listing Quality Assurance / Quality Control and Customer Service as skills, on the other hand, should be prepared for drastically lower pay. It is often found that people who know Customer Relationship Management are also skilled in Operations Management and Client Interaction.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Service Delivery Managers, more experience generally translates to higher pay. Those who have worked for fewer than five years take home a median salary of $60K, and workers with five to 10 years of experience earn a higher $74K on average. Service Delivery Managers with one to two decades of relevant experience report an average salary of approximately $96K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $102K.

Pay Difference By Location

Seattle
up arrow 42%
San Jose
up arrow 34%
Minneapolis
up arrow 32%
Plano
up arrow 30%
up arrow 28%
Boston
up arrow 20%
up arrow 19%
Philadelphia
up arrow 15%
Los Angeles
up arrow 15%
Austin
up arrow 12%
Houston
up arrow 10%
up arrow 6%
up arrow 5%
Denver
0%
National Average
$82,000
up arrow 10%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Service Delivery Managers that is 42 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Service Delivery Managers will also find cushy salaries in San Jose (+34 percent), Minneapolis (+32 percent), Plano (+30 percent), and New York (+28 percent). Charlotte is home to the smallest salaries in the field, lagging the national average by 10 percent.

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Experience Affects Service Delivery Manager Salaries

National Average
$82,000

Skills That Affect Service Delivery Manager Salaries

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 268 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
18%
5-9 years
20%
10-19 years
44%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 71% employee benefits None: 9%