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Service Delivery Manager Salary

About three in five of Service Delivery Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $44K to $136K per year, and the average comes out to $83K per year. The final incomes of Service Delivery Managers generally vary between $44K and $136K; higher pay grades include potential for bonuses, profit sharing, and commissions as high as $19K, $10K, and $34K, respectively. Compensation for this group is mainly affected by the specific employer, but career length and geography are influential factors as well. Generally, women make up less than a third of all Service Delivery Managers who answered the questionnnaire. The majority of workers are highly satisfied with their job. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. This overview is based on answers to PayScale's salary questionnaire.
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$48,519 - $125,619
(Median)
$49K
$83K
$130K
MEDIAN: $82,988
10%
50%
90%

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$11.44 - $48.53
(Median)
$11
$19
$49
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$48,519 - $125,619  
   
Bonus
$195.33 - $19,386  
Profit Sharing
$964 - $10,096  
Commission
$0.00 - $33,935  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,600 - $135,911  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,189
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.44 - $48.53  
   
Overtime
$14.81 - $44.02  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$195.33 - $19,386  
   
Commission
$0.00 - $33,935  
Profit Sharing
$964 - $10,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,600 - $135,911  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 106

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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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Many Service Delivery Managers move into an IT Program Manager role, and folks who currently hold that position report a much higher median income of $111K per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager


Hewlett-Packard Company, International Business Machines (IBM) Corp., Xerox Corporation, ABC Supply Company, Inc., and Bank of America Corp. (BOFA) are among the top companies that take on many Service Delivery Managers. Unisys Corporation attracts talent by shelling out the biggest paychecks in the area — the median in that office is $124K. Service Delivery Managers can also look forward to large paychecks at Bank of America Corp. (BOFA) ($121K), Atos Origin ($120K), and Capgemini ($112K).

Earnings fall especially short at ABC Supply Company, Inc., where the median salary of $44K is the lowest in the field, 180 percent lower than the top payer. Novitex, Pitney Bowes Management Services, and Automatic Data Processing, Inc. (ADP) also scrape the bottom of the pay scale, with median earnings hovering around $50K, $51K, and $63K.

Popular Skills for Service Delivery Manager


Survey results imply that Service Delivery Managers deploy a substantial tool kit of skills at work. Most notably, facility with Program Management, Information Technology Infrastructure Library (ITIL), and Information Technology (IT) Support are correlated to pay that is significantly above average, leading to increases of 36 percent, 22 percent, and 18 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and People Management also typically command lower compensation. The majority of those who know Operations Management also know Customer Relationship Management (CRM).

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Folks with fewer than five years of experience take home $61K on average, and those who have worked for five to 10 years see a bigger median salary of $75K. For Service Delivery Managers, 10 to 20 years of experience on the job amounts to an average salary of $98K. More than 20 years of experience mean a somewhat bigger median paycheck of $103K, but it's not much more than what less experienced people make.

Pay Difference by Location


For Service Delivery Managers, Seattle provides a pay rate that is 37 percent greater than the national average. Service Delivery Managers will also find cushy salaries in San Francisco (+30 percent), Minneapolis (+28 percent), Phoenix (+27 percent), and Plano (+27 percent). With compensation 8 percent below the national average, Charlotte is not known for hefty paychecks and actually represents the lowest-paying market.

Related Job Salaries

United States (change)

Experience Affects Service Delivery Manager Salaries



National Average
$84,000



Skills That Affect Service Delivery Manager Salaries





Client Interaction
up arrow 4%

Operations Management
0%

National Average
$84,000

Customer Relationship Management (CRM)
up arrow 2%

Customer Relations
up arrow 2%




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 269 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
1%
1-4 years
18%
5-9 years
20%
10-19 years
44%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 80%
vision benefits Vision: 71% employee benefits None: 9%