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Service Delivery Manager Salary

With close to three-fifths of Service Delivery Managers in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for Service Delivery Managers is $84K annually and can range from $44K on the lower end to $137K per year near the higher end. The range in cash compensation to Service Delivery Managers (largely between $44K and $137K) includes potential earnings of $20K from bonuses, $10K from profit sharing, and commissions of $34K in exceptional cases. This group's pay is mainly influenced by the company, followed by career duration and location. Male Service Delivery Managers are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Work is enjoyable for Service Delivery Managers, who typically claim high levels of job satisfaction. Medical benefits are awarded to most, and a large number earn dental coverage. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$48,992 - $126,321
(Median)
$49K
$84K
$130K
MEDIAN: $83,543
10%
50%
90%

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$11.45 - $48.41
(Median)
$11
$20
$48
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$48,992 - $126,321  
   
Bonus
$-0.39 - $19,560  
Profit Sharing
$963 - $10,096  
Commission
$0.00 - $33,935  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,774 - $137,167  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,207
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.45 - $48.41  
   
Overtime
$14.67 - $44.65  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$-0.39 - $19,560  
   
Commission
$0.00 - $33,935  
Profit Sharing
$963 - $10,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,774 - $137,167  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 107
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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Advancing into an IT Program Manager role seems to be a popular career move for Service Delivery Managers, and folks who currently work in the latter position report a notably larger median income of $111K per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager


Many Service Delivery Managers can be found at Hewlett-Packard Company, International Business Machines (IBM) Corp., Xerox Corporation, Novitex, and Bank of America Corp. (BOFA), firms that are at the top of the field. Service Delivery Managers seeking a sizable paycheck can earn the most at Unisys Corporation, where the average salary comes to $124K. Other leaders in compensation levels are Bank of America Corp. (BOFA) at $121K, Atos Origin at $120K, and Capgemini, where Service Delivery Managers annually earn $112K.

ABC Supply Company, Inc. offers the lowest pay in the industry by far, with a median salary 210 percent less than the top paying company ($40K). Others at the bottom of the scale for this job include Pitney Bowes Management Services at $51K, and Novitex where $51K is the norm, but it is worth noting that some Service Delivery Managers there earn up to $68K.

Popular Skills for Service Delivery Manager


Survey results imply that Service Delivery Managers deploy a deep pool of skills on the job. Most notably, facility with Vendor Management, Program Management, and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 43 percent, 35 percent, and 20 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and People Management also typically command lower compensation. The majority of those who know Customer Relationship Management also know Client Interaction and Operations Management. A tool kit that includes Project Management also typically contains Operations Management and Client Interaction.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Service Delivery Managers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Salaries for inexperienced workers average out to $76K, and those with five to 10 years' experience earn a higher median of $61K. Service Delivery Managers see a median salary of $98K after reaching one to two decades on the job. Service Delivery Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $105K on average.

Pay Difference by Location


With a pay rate for Service Delivery Managers that is 35 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Service Delivery Managers can also look forward to large paychecks in cities like San Francisco (+29 percent), Phoenix (+28 percent), Minneapolis (+27 percent), and New York (+22 percent). The smallest paychecks in the market, 9 percent south of the national average, can be found in Charlotte.

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Experience Affects Service Delivery Manager Salaries



National Average
$85,000



Skills That Affect Service Delivery Manager Salaries

Vendor Management
up arrow 43%




Budget Management
up arrow 8%


Client Interaction
up arrow 4%

Operations Management
up arrow 1%

National Average
$85,000

Customer Relations
up arrow 2%

Customer Relationship Management (CRM)
up arrow 3%

People Management
up arrow 4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 257 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
20%
10-19 years
44%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 71% employee benefits None: 9%
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