Service Delivery Manager Salary

About three in five of Service Delivery Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $43K to $135K per year, and the average comes out to $84K per year. Overall cash earnings for Service Delivery Managers stretch from $43K on the lower end to $135K near the top, and the heftiest packages can encompass around $18K from bonuses and $10K from profit sharing. Compensation for this group is mainly affected by the specific employer, but career duration and geography are influential factors as well. Male Service Delivery Managers who responded to the survey are more common than women; more than half (67 percent) are men. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. Most Service Delivery Managers like their work and job satisfaction is high. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$49,129 - $126,275
$49K
$84K
$130K
MEDIAN: $84,086
10%
50%
90%

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$10.57 - $49.62
$11
$18
$50
MEDIAN: $18.42
10%
50%
90%

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$0$135K
Salary $49,129 - $126,275
Bonus $978 - $18,324
Profit Sharing $0.00 - $9,978
Commission $3,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,667 - $135,248
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 921
Hourly Data $0$85
Hourly Rate $10.57 - $49.62
Hourly Tips $5.26
Overtime $14.79 - $85.15
Annual Data $0$135K
Bonus $978 - $18,324
Commission $3,250
Profit Sharing $0.00 - $9,978
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,667 - $135,248
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 114

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Common Career Paths for Service Delivery Manager


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Service Delivery Managers' salaries may rise greatly for those who assume a higher-end position such as a Service Delivery Director. The average Service Delivery Director brings home $129K per year.

Service Delivery Manager Job Listings

Popular Employer Salaries for Service Delivery Manager


Service Delivery Managers fill the offices of leading firms Xerox Corporation, TEKsystems, Inc, Hewlett-Packard Company, Novitex, and Pitney Bowes Management Services. Heading up the field in terms of compensation, International Business Machines (IBM) Corp. offers the most; Service Delivery Managers earn $124K on average there. Service Delivery Managers can also look forward to large paychecks at HCL America, Inc. ($120K), Bank of America Corp. (BOFA) ($118K), and Capgemini ($112K).

Novitex Enterprise Solutions, Pitney Bowes Management Services, and Novitex are a few other employers known for handing out relatively lightweight salaries ($48K, $51K, and $53K respectively).

Popular Skills for Service Delivery Manager


Service Delivery Managers seem to wield many skills on the job. Most notably, facility with IT Management, Team Leadership, and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 53 percent, 34 percent, and 15 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and Customer Relations also typically command lower compensation. The majority of those who know Client Interaction also know Project Management. Most people experienced in Customer Relationship Management also know Operations Management and Project Management.

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of $59,000 based on 296 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $81,000 based on 309 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $98,000 based on 489 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $108,000 based on 168 salaries.

Pay Difference by Location

22%

22%

20%

19%

17%

16%

-1%

-11%

National Average: $84,729

Larger city markers indicate a job is popular in that location.

For those looking to make money, Service Delivery Managers in Los Angeles enjoy an exceptional pay rate, 24 percent above the national average. Service Delivery Managers will also find cushy salaries in Chicago (+22 percent), Boston (+22 percent), Dallas (+20 percent), and Atlanta (+19 percent). Service Delivery Managers in Tampa make 26 percent less than the national average, proving that location is a major factor in pay. Two other places where employers offer below-median salaries are Indianapolis (21 percent less) and Denver (11 percent less).

Related Job Salaries

Key Stats for Service Delivery Manager

Gender

Female
33 %
Male
67 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 171 votes.
Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
41%
20 years or more
17%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Delivery Manager Salaries

▲27%

▲16%

National Average
$85,000

▼5%

▼30%

Skills That Affect Service Delivery Manager Salaries

IT Management
▲53%

Team Leadership
▲34%




Budget Management
▲9%


National Average
$85,000





Vendor Management
▼10%




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 171 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
41%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 78%
vision benefits
Vision: 72%
no benefits
None: 11%
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