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Service Delivery Manager Salary (United States)

With three in five of Service Delivery Managers in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for Service Delivery Managers is $81K annually and can range from $43K on the lower end to $132K per year near the higher end. Final cash compensation to Service Delivery Managers varies from around $43K to approximately $132K; choice pay grades include potential for bonuses and profit sharing as high as $19K and $10K, respectively. The particular firm is the biggest factor affecting pay for this group, followed by experience level and geography. A strong majority enjoy medical while a solid majority get dental coverage. Vision coverage is also available to most. Generally, women make up less than a third of all Service Delivery Managers. Job satisfaction is high and work is enjoyable for most Service Delivery Managers. The data in this summary comes from the PayScale salary survey.
Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$46,117 - $122,527
(Median)
46K
60K
81K
100K
120K
MEDIAN: $80,840
10%
25%
50%
75%
90%
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Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.16 - $40.00
(Median)
11
15
25
40
MEDIAN: $18.00
10%
25%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$46,117 - $122,527  
   
Bonus
$201.68 - $19,443  
Profit Sharing
$972 - $9,955  
Commission
$0.00 - $20,273  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,290 - $132,258  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,083
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.16 - $40.00  
   
Overtime
$14.81 - $45.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$201.68 - $19,443  
   
Commission
$0.00 - $20,273  
Profit Sharing
$972 - $9,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,290 - $132,258  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 89
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.
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Service Delivery Manager Tasks
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager

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Service Delivery Managers often transition into upper level IT Program Manager positions, where pay tends to be much higher. Typically, IT Program Managers earn $110K per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager

Known for taking on a considerable number of Service Delivery Managers, Hewlett-Packard Company, International Business Machines (IBM) Corp., Xerox Corporation, ABC Supply Company, Inc., and Pitney Bowes Management Services are leading firms in the industry. For Service Delivery Managers, comfortable salaries can be found at HP Enterprise Services; in fact, typical earnings sit around $114K, the highest in the area. Atos Origin, Hewlett-Packard Company, and International Business Machines (IBM) Corp. are a few other companies that offer generous salaries, with Service Delivery Managers earning around $110K, $102K, or $80K at each firm, respectively.
The consistently lowest paying firm on the list is ABC Supply Company, Inc., where the median salary is just $51K — less than half of the top paying company's rate. Others at the bottom of the scale for this job include Pitney Bowes Management Services at $52K, Automatic Data Processing, Inc. (ADP) at $63K, and Xerox Corporation, where $66K is the norm.

Popular Skills for Service Delivery Manager

Survey results imply that Service Delivery Managers deploy a substantial tool kit of skills at work. Most notably, facility with Program Management, Information Technology Infrastructure Library (ITIL), and Information Technology (IT) Support are correlated to pay that is significantly above average, leading to increases of 36 percent, 27 percent, and 19 percent, respectively. Those listing Quality Assurance / Quality Control and Customer Service as skills, on the other hand, should be prepared for drastically lower pay. Those educated in Operations Management tend to be well versed in Customer Relationship Management (CRM) and Customer Relations.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Service Delivery Managers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Relatively untried employees who have fewer than five years of experience earn around $60K on average. People who have worked for five to 10 years can expect a higher median salary of $72K. After working for 10 to 20 years, Service Delivery Managers make a median salary of $95K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $101K on average. Service Delivery Managers with 10 to 20 years in the field are most commonly found while those with one to 10 years of experience are harder to spot. The rarest group is those with more than 20 years of experience.

Pay Difference By Location

Seattle
up arrow 43%
Plano
up arrow 36%
San Jose
up arrow 35%
up arrow 27%
San Francisco
up arrow 25%
up arrow 23%
Boston
up arrow 22%
Los Angeles
up arrow 17%
Philadelphia
up arrow 16%
Houston
up arrow 8%
Dallas
up arrow 3%
Denver
up arrow 1%
Austin
up arrow 1%
National Average
$82,000
up arrow 2%
Larger circles over a city indicate a job is popular in that location.
Service Delivery Managers will find that Seattle offers an impressive pay rate, one which exceeds the national average by 43 percent. Other urban areas shelling out big bucks include Plano, San Jose, New York, and San Francisco, where Service Delivery Managers typically earn around 36 percent, 35 percent, 27 percent, and 25 percent more than usual. The smallest paychecks in the market, 2 percent south of the national average, can be found in Atlanta.

Related Job Salaries

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Experience Affects Service Delivery Manager Salaries

National Average
$82,000

Skills That Affect Service Delivery Manager Salaries

Operations Management
up arrow 4%
People Management
up arrow 1%
National Average
$82,000
Customer Relationship Management (CRM)
up arrow 1%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 280 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
18%
5-9 years
20%
10-19 years
45%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 70% employee benefits None: 8%