Service Delivery Manager Salary (United States)

A Service Delivery Manager earns an average salary of $81,019 per year. Skills that are associated with high pay for this job are Program Management, Information Technology Infrastructure Library (ITIL), Information Technology (IT) Support, and Project Management.
Service Delivery Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$45,946 - $122,645
(Median)
46K
60K
81K
100K
120K
MEDIAN: $81,018
10%
25%
50%
75%
90%
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Service Delivery Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.02 - $40.64
(Median)
11
15
26
41
MEDIAN: $17.00
10%
25%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$45,946 - $122,645  
   
Bonus
$200.67 - $19,404  
Profit Sharing
$963 - $9,944  
Commission
$0.00 - $20,273  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,721 - $132,416  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,166
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.02 - $40.64  
   
Overtime
$14.50 - $48.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$200.67 - $19,404  
   
Commission
$0.00 - $20,273  
Profit Sharing
$963 - $9,944  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,721 - $132,416  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,166
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.
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Service Delivery Manager Tasks
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager

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Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager

Popular Skills for Service Delivery Manager

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

San Jose
up arrow 44%
Seattle
up arrow 42%
Plano
up arrow 36%
up arrow 24%
up arrow 23%
San Francisco
up arrow 23%
Boston
up arrow 21%
Philadelphia
up arrow 18%
Minneapolis
up arrow 11%
Houston
up arrow 6%
Dallas
up arrow 2%
up arrow 1%
Denver
up arrow 1%
National Average
$82,000
Milwaukee
up arrow 23%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Service Delivery Manager Salaries

National Average
$82,000

Skills That Affect Service Delivery Manager Salaries

Customer Relationship Management (CRM)
0%
National Average
$82,000
Quality Assurance / Quality Control
up arrow 25%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 285 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
17%
5-9 years
21%
10-19 years
44%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 70% employee benefits None: 8%
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