Service Delivery Manager Salary

Service Delivery Managers in search of top-notch pay will find it at Accenture, where the median salary of $137K trumps the $86K annually-national average for those in this profession. Atos Origin, Bank of America Corp. (BOFA), and HCL America, Inc. are a few other companies that offer generous salaries, with Service Delivery Managers earning around $131K, $120K, or $120K at each firm, respectively. This overview is based on answers to PayScale's salary questionnaire.
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$49,369 - $127,790
(Median)
$49K
$86K
$130K
MEDIAN: $86,203
10%
50%
90%

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$11.73 - $50.09
(Median)
$12
$19
$50
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,369 - $127,790  
   
Bonus
$-0.38 - $19,317  
Profit Sharing
$763 - $10,201  
Commission
$0.00 - $59,598  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,194 - $138,197  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,378
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$11.73 - $50.09  
   
Hourly Tips
$0.79  
Overtime
$14.87 - $46.28  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$-0.38 - $19,317  
   
Commission
$0.00 - $59,598  
Profit Sharing
$763 - $10,201  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,194 - $138,197  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 129
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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As Service Delivery Managers transition into upper-level roles such as Service Delivery Director, they may see a strong upturn in salary. Service Delivery Directors earn $133K on average per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager

Popular Skills for Service Delivery Manager


Survey takers working as Service Delivery Managers report using a large range of professional skills. Most notably, facility with Vendor Management, Program Management, and IT Management are correlated to pay that is significantly above average, leading to increases of 35 percent, 24 percent, and 17 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Account Management and Customer Service also typically command lower compensation. The majority of those who know Operations Management also know Customer Relationship Management (CRM).

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Service Delivery Managers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Respondents with less than five years' experience take home $61K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $81K. After working for 10 to 20 years, Service Delivery Managers make a median salary of $100K. People who have worked for more than 20 years report a median income of $107K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $87,105

Larger city markers indicate a job is popular in that location.

With a pay rate for Service Delivery Managers that is 38 percent greater than the national average, San Jose offers a comfortable salary for those in this profession. Service Delivery Managers can also look forward to large paychecks in cities like San Francisco (+31 percent), New York (+21 percent), Seattle (+21 percent), and Phoenix (+21 percent). Those in the field find the lowest salaries in Charlotte, 10 percent below the national average.

Related Job Salaries

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Experience Affects Service Delivery Manager Salaries



National Average
$87,000



Skills That Affect Service Delivery Manager Salaries

Vendor Management
up arrow 35%


IT Management
up arrow 17%




Client Interaction
up arrow 2%

National Average
$87,000

Operations Management
up arrow 3%

Team Leadership
up arrow 4%





Account Management
up arrow 20%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 239 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
20%
10-19 years
43%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 81%
medical benefits
Vision: 73%
dental benefits
None: 9%
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