Service Delivery Manager Salary (United States)

Service Delivery Managers in the United States are often veterans in their line of work, with 61 percent bringing more than 10 years of experience to the table. Salaries slide in at $81,510 annually on average but can range from $43,290 to $132,258 per year. The final incomes of Service Delivery Managers vary between $43,290 and $132,258; higher pay grades include potential for bonuses, profit sharing, and commissions as high as $19,443, $9,955, and $20K, respectively. Earnings for this group are mostly affected by the particular firm, followed by career length and geography. A strong majority enjoy medical while a solid majority get dental coverage in this occupation. Vision coverage is also available to most. Generally, women make up less than a third of all Service Delivery Managers. For the most part, Service Delivery Managers enjoy their work and report high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$46,117 - $122,527
(Median)
46K
60K
81K
100K
120K
MEDIAN: $80,840
10%
25%
50%
75%
90%
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Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.16 - $40.00
(Median)
11
15
25
40
MEDIAN: $18.00
10%
25%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$46,117 - $122,527  
   
Bonus
$201.68 - $19,443  
Profit Sharing
$972 - $9,955  
Commission
$0.00 - $20,273  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,290 - $132,258  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,083
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.16 - $40.00  
   
Overtime
$14.81 - $45.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$201.68 - $19,443  
   
Commission
$0.00 - $20,273  
Profit Sharing
$972 - $9,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,290 - $132,258  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 89
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.
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Service Delivery Manager Tasks
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager

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For Service Delivery Managers, career advancement usually has a positive, and rather large, impact on pay. Approaching the top of the pay scale, a IT Program Manager will earn $29K more than someone not as far along in their career.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager

Hewlett-Packard Company, International Business Machines (IBM) Corp., Xerox Corporation, ABC Supply Company, Inc., and Pitney Bowes Management Services are some prominent firms with considerable interest in employing a large team of Service Delivery Managers. Those at HP Enterprise Services can expect to make the most, with the company offering a median salary of $113,735. Other big spenders include Atos Origin, Hewlett-Packard Company, and International Business Machines (IBM) Corp., top-paying firms where Service Delivery Managers see paychecks nearing $110,000, $102,108, or $79,615.
ABC Supply Company, Inc. pays significantly less than competing companies with a median salary of $50,542, less than half of the top paying company's rate. Others at the bottom of the scale for this job include Pitney Bowes Management Services at $51,929 and Automatic Data Processing, Inc. (ADP) where $62,705 is the norm.

Popular Skills for Service Delivery Manager

Service Delivery Managers seem to exploit a large range of skills on the job. Most notably, facility with Program Management, Information Technology Infrastructure Library (ITIL), and Information Technology (IT) Support are correlated to pay that is significantly above average, leading to increases of 36 percent, 27 percent, and 19 percent, respectively. Quality Assurance / Quality Control and Customer Service, on the other hand, are typically associated with much lower pay. Most people familiar with Operations Management also know Customer Relationship Management (CRM) and Customer Relations.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher salaries. After five to 10 years, compensation can go from $60K to $77K. Compensation is $100K after 10 to 20 years. Once they've gotten two decades of experience under their belts, Service Delivery Managers encounter slower salary growth; at this point, they earn $101K annually. Service Delivery Managers with 10 to 20 years in the field are most commonly found while those with one to 10 years of experience are harder to spot. The rarest group is those with more than 20 years of experience.

Pay Difference By Location

Seattle
up arrow 43%
Plano
up arrow 36%
San Jose
up arrow 35%
up arrow 27%
San Francisco
up arrow 25%
up arrow 23%
Boston
up arrow 22%
Los Angeles
up arrow 17%
Philadelphia
up arrow 16%
Houston
up arrow 8%
Dallas
up arrow 3%
Denver
up arrow 1%
Austin
up arrow 1%
National Average
$82,000
up arrow 2%
Larger circles over a city indicate a job is popular in that location.
Surpassing the national average by 43 percent, Service Delivery Managers in Seattle receive some of the highest pay in the country. Other urban areas shelling out big bucks include Plano, San Jose, New York, and San Francisco, where Service Delivery Managers typically earn around 36 percent, 35 percent, 27 percent, and 25 percent more than usual. Atlanta is the lowest-paying area, 2 percent south of the national average.

Related Job Salaries

Experience Affects Service Delivery Manager Salaries

National Average
$82,000

Skills That Affect Service Delivery Manager Salaries

Operations Management
up arrow 4%
People Management
up arrow 1%
National Average
$82,000
Customer Relationship Management (CRM)
up arrow 1%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 280 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
18%
5-9 years
20%
10-19 years
45%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 70% employee benefits None: 8%
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