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Service Delivery Manager Salary

A Service Delivery Manager earns an average salary of $83,271 per year. Skills that are associated with high pay for this job are Vendor Management, Program Management, Information Technology Infrastructure Library (ITIL), and Information Technology (IT) Support.
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$48,910 - $126,137
(Median)
$49K
$83K
$130K
MEDIAN: $83,270
10%
50%
90%

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$11.40 - $48.76
(Median)
$11
$20
$49
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$48,910 - $126,137  
   
Bonus
$-0.39 - $19,453  
Profit Sharing
$962 - $10,106  
Commission
$0.00 - $33,935  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,876 - $136,734  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,198
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.40 - $48.76  
   
Overtime
$14.67 - $44.65  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$-0.39 - $19,453  
   
Commission
$0.00 - $33,935  
Profit Sharing
$962 - $10,106  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,876 - $136,734  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 104

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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager

Popular Skills for Service Delivery Manager

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Related Job Salaries

United States (change)

Experience Affects Service Delivery Manager Salaries



National Average
$85,000



Skills That Affect Service Delivery Manager Salaries

Vendor Management
up arrow 44%





Client Interaction
up arrow 3%

Operations Management
up arrow 1%

National Average
$85,000

Customer Relations
up arrow 2%

Customer Relationship Management (CRM)
up arrow 3%

People Management
up arrow 4%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 259 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
20%
10-19 years
44%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 71% employee benefits None: 9%
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