Service Delivery Manager Salary

Service Delivery Managers in the United States with more than 10 years of experience in their profession represent roughly three-fifths of Service Delivery Managers. Salaries average out to around $84K per year and spread from $44K to $137K per year. Total cash compensation to Service Delivery Managers bottoms out near $44K and approaches $137K on the high end; the biggest paychecks include approximately $19K from bonuses and almost $10K from profit sharing. While career length and location impact pay for this group, the company is the most influential factor. Medical benefits are awarded to a large number, and most earn dental coverage. Generally, women make up less than a third of all Service Delivery Managers who answered the questionnnaire. Job satisfaction is reported as high by the vast majority of workers. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$49,238 - $126,980
(Median)
$49K
$84K
$130K
MEDIAN: $84,346
10%
50%
90%

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$11.30 - $48.18
(Median)
$11
$19
$48
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,238 - $126,980  
   
Bonus
$113.50 - $19,367  
Profit Sharing
$973 - $10,096  
Commission
$0.00 - $34,255  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,925 - $137,127  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,215
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.30 - $48.18  
   
Overtime
$14.63 - $43.02  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$113.50 - $19,367  
   
Commission
$0.00 - $34,255  
Profit Sharing
$973 - $10,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,925 - $137,127  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 109
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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Many Service Delivery Managers move into an IT Program Manager role, and folks who currently hold that position report a much higher median income of $111K per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager


Known for taking on a considerable number of Service Delivery Managers, Hewlett-Packard Company, Xerox Corporation, International Business Machines (IBM) Corp., Bank of America Corp. (BOFA), and ABC Supply Company, Inc. are leading firms in the industry. For Service Delivery Managers, comfortable salaries can be found at Unisys Corporation; in fact, median earnings sit around $124K, the highest in the area. Service Delivery Managers will also find cushy salaries at Atos Origin (+$120K), Bank of America Corp. (BOFA) (+$120K), and Capgemini (+$112K).

Considering that the median salary at ABC Supply Company, Inc. is a shallow $40K, it is not surprising that this employer ranks last in compensation relative to (and far behind) other companies in the same line of work — their median pay is 211 percent lower than the top payer. Other low-paying employers include Pitney Bowes Management Services at $51K and Novitex at $51K, though some Service Delivery Managers there earn up to $68K.

Popular Skills for Service Delivery Manager


Survey results imply that Service Delivery Managers deploy a deep pool of skills on the job. Most notably, facility with Vendor Management, Program Management, and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 40 percent, 34 percent, and 19 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and People Management also typically command lower compensation. Most people familiar with Project Management also know Operations Management and Client Interaction. Those educated in Customer Relationship Management tend to be well versed in Client Interaction and Operations Management.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Service Delivery Managers who reported more years of relevant experience also reported higher earnings. People who have worked for fewer than five years bring home $61K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $77K. The average pay reported by folks with 10 to 20 years of experience is around $99K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $105K on average.

Pay Difference by Location


With a pay rate for Service Delivery Managers that is 34 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Service Delivery Managers will also find cushy salaries in San Jose (+29 percent), Phoenix (+25 percent), New York (+21 percent), and Chicago (+19 percent). In Charlotte, salaries are 9 percent below the national average and represent the lowest-paying market.

Related Job Salaries

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Experience Affects Service Delivery Manager Salaries



National Average
$86,000



Skills That Affect Service Delivery Manager Salaries

Vendor Management
up arrow 40%




Budget Management
up arrow 7%


Client Interaction
up arrow 1%

National Average
$86,000

Operations Management
up arrow 3%

Customer Relations
up arrow 4%





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 244 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
20%
10-19 years
44%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 72% employee benefits None: 9%
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