Service Delivery Manager Salary

Compared to the national salary average for Service Delivery Managers, those in the same line of work who choose to work for Accenture enjoy much larger paychecks — $137K on average versus $86K annually. Service Delivery Managers can also look forward to large paychecks at Atos Origin ($131K), Bank of America Corp. (BOFA) ($120K), and HCL America, Inc. ($120K). Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$49,369 - $127,790
(Median)
$49K
$86K
$130K
MEDIAN: $86,203
10%
50%
90%

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$11.73 - $50.09
(Median)
$12
$19
$50
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,369 - $127,790  
   
Bonus
$-0.38 - $19,317  
Profit Sharing
$763 - $10,201  
Commission
$0.00 - $59,598  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,194 - $138,197  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,378
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$11.73 - $50.09  
   
Hourly Tips
$0.79  
Overtime
$14.87 - $46.28  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$-0.38 - $19,317  
   
Commission
$0.00 - $59,598  
Profit Sharing
$763 - $10,201  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,194 - $138,197  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 129
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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Service Delivery Managers' salaries may rise greatly for those who assume a higher-end position such as a Service Delivery Director. The average Service Delivery Director brings home $133K per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager

Popular Skills for Service Delivery Manager


Service Delivery Managers report using a deep pool of skills on the job. Most notably, facility with Vendor Management, Program Management, and IT Management are correlated to pay that is significantly above average, leading to increases of 35 percent, 24 percent, and 17 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Account Management and Customer Service also typically command lower compensation. For most people, competency in Operations Management indicates knowledge of Customer Relationship Management (CRM).

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Service Delivery Managers who reported more years of relevant experience also reported higher earnings. Those in the early stages of their career can expect to make around $61K; however, individuals with five to 10 years of experience bring in $81K on average — a distinctly larger sum. Service Delivery Managers who work for 10 to 20 years in their occupation tend to earn about $100K. More than 20 years of experience mean a somewhat bigger median paycheck of $107K, but it's not much more than what less experienced people make.

Pay Difference by Location

National Average: $87,105

Larger city markers indicate a job is popular in that location.

For those looking to make money, Service Delivery Managers in San Jose enjoy an exceptional pay rate, 38 percent above the national average. Service Delivery Managers can also look forward to large paychecks in cities like San Francisco (+31 percent), New York (+21 percent), Seattle (+21 percent), and Phoenix (+21 percent). Trailing the national average by 10 percent, Charlotte is the market with the smallest paychecks.

Related Job Salaries

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Experience Affects Service Delivery Manager Salaries



National Average
$87,000



Skills That Affect Service Delivery Manager Salaries

Vendor Management
up arrow 35%


IT Management
up arrow 17%




Client Interaction
up arrow 2%

National Average
$87,000

Operations Management
up arrow 3%

Team Leadership
up arrow 4%





Account Management
up arrow 20%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 239 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
20%
10-19 years
43%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 81%
medical benefits
Vision: 73%
dental benefits
None: 9%
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