Service Delivery Manager Salary

The majority of Service Delivery Managers in the United States — approximately three in five — boast more than 10 years of experience in their profession. Salaries stretch from $43K to $135K per year, and the median is $85K annually. Total incomes of Service Delivery Managers incorporate potential for, in a few cases, more than $20K from bonuses and close to $10K from profit sharing; these performance components cause packages to range between $43K and $135K. The specific employer is the main element affecting pay for this group — career duration and geography are driving factors as well. Most workers in this position report high levels of job satisfaction. Male Service Delivery Managers are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The data in this summary comes from the PayScale salary survey.
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$49,706 - $126,064
$50K
$85K
$130K
MEDIAN: $85,211
10%
50%
90%

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$10.77 - $50.27
$11
$19
$50
MEDIAN: $18.51
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,706 - $126,064  
   
Bonus
$978 - $19,617  
Profit Sharing
$0.00 - $9,863  
Commission
$3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,599 - $135,052  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 886
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28$56$84
Hourly Rate
$10.77 - $50.27  
   
Hourly Tips
$5.26  
Overtime
$15.00 - $84.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$978 - $19,617  
   
Commission
$3,250  
Profit Sharing
$0.00 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,599 - $135,052  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 117

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United States (change)

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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Common Career Paths for Service Delivery Manager


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For Service Delivery Managers, progressing to a Service Delivery Director role may result in a significant raise. On average, a Service Delivery Director can earn $129K annually.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager


Known for taking on a considerable number of Service Delivery Managers, Xerox Corporation, TEKsystems, Inc, Hewlett-Packard Company, Novitex, and Pitney Bowes Management Services are leading firms in the industry. International Business Machines (IBM) Corp. attracts talent by shelling out the biggest paychecks in the area — the median in that office is $124K. Those in search of high salaries should also consider HCL America, Inc., Bank of America Corp. (BOFA), and Capgemini, top-paying firms where Service Delivery Managers rake in a very impressive $120K, $118K, or $112K, respectively.

Also sliding in at the lower end of the scale are Novitex Enterprise Solutions ($48K), Pitney Bowes Management Services ($51K), and Novitex ($53K).

Popular Skills for Service Delivery Manager


Survey participants wield an impressively varied skill set on the job. Most notably, facility with IT Management, Team Leadership, and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 51 percent, 33 percent, and 13 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and Customer Relations also typically command lower compensation. Those who learned Customer Relationship Management also tend to know Operations Management and Project Management. Those familiar with Client Interaction also tend to know Project Management.

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of $59,000 based on 296 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $81,000 based on 309 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $98,000 based on 489 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $108,000 based on 168 salaries.

Pay Difference by Location

20%

20%

18%

18%

15%

14%

-2%

-13%

National Average: $85,863

Larger city markers indicate a job is popular in that location.

For Service Delivery Managers, working in the bustling city of Los Angeles has its advantages, including an above-average pay rate. Service Delivery Managers can also look forward to large paychecks in cities like Chicago (+20 percent), Boston (+20 percent), Dallas (+18 percent), and Atlanta (+18 percent). One of the biggest compensable factors for Service Delivery Managers is geography, with workers in Tampa earning a whopping 27 percent below the national average. Two other places where employers offer below-median salaries are Indianapolis (22 percent less) and Denver (13 percent less).

Related Job Salaries

Key Stats for Service Delivery Manager

Gender

Female
29 %
Male
71 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 146 votes.
Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
42%
20 years or more
17%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Delivery Manager Salaries

▲26%

▲14%

National Average
$86,000

▼6%

▼31%

Skills That Affect Service Delivery Manager Salaries

IT Management
▲51%

Team Leadership
▲33%




Budget Management
▲7%


National Average
$86,000





Vendor Management
▼11%




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 146 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
42%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 79%
vision benefits
Vision: 73%
no benefits
None: 10%