Service Delivery Manager Salary (United States)

A Service Delivery Manager earns an average salary of $80,729 per year. Skills that are associated with high pay for this job are Program Management, Information Technology Infrastructure Library (ITIL), Information Technology (IT) Support, Project Management, and Client Interaction.
Service Delivery Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$45,018 - $122,337
(Median)
45K
60K
81K
100K
120K
MEDIAN: $80,728
10%
25%
50%
75%
90%
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Service Delivery Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.71 - $38.00
(Median)
11
14
24
38
MEDIAN: $16.00
10%
25%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$45,018 - $122,337  
   
Bonus
$203.10 - $19,584  
Profit Sharing
$973 - $7,096  
Commission
$961 - $20,608  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,860 - $131,902  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,161
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.71 - $38.00  
   
Hourly Tips
$0.79 - $5.83  
Overtime
$14.92 - $53.43  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$203.10 - $19,584  
   
Commission
$961 - $20,608  
Profit Sharing
$973 - $7,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,860 - $131,902  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,161
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United States (change)
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.
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Service Delivery Manager Tasks
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
Common Career Paths for Service Delivery Manager

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager
Popular Skills for Service Delivery Manager
Pay by Experience Level for Service Delivery Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Seattle
up arrow 44%
San Jose
up arrow 37%
Plano
up arrow 35%
Philadelphia
up arrow 34%
up arrow 26%
up arrow 24%
Boston
up arrow 19%
Houston
up arrow 14%
Minneapolis
up arrow 11%
up arrow 8%
up arrow 4%
Denver
0%
National Average
$81,000
Columbus
up arrow 1%
Austin
up arrow 11%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Service Delivery Manager Salaries

National Average
$81,000

Skills That Affect Service Delivery Manager Salaries

People Management
up arrow 4%
Customer Relationship Management (CRM)
up arrow 2%
National Average
$81,000
Quality Assurance / Quality Control
up arrow 26%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 296 votes.
Gender
Female
25%
female alumni
 
Male
75%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
17%
5-9 years
22%
10-19 years
44%
20 years or more
16%
Common Health Benefits
medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 70% employee benefits None: 9%
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