Service Delivery Manager Salary
Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.Read More...
Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clients. They also are responsible for improving the efficiency of work production.
Service delivery managers must have knowledge and experience in the information technology (IT) field. Many companies require applicants have experience in technical service and customer support. In addition, individuals that have a degree in computer science or engineering are highly desirable. Skills in business programs such as Excel and Visio are often required. Since the position requires constant communication with customers, applicants must be personable and able to clearly communicate with multiple clients.
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Service Delivery Manager Job Listings
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Popular Employer Salaries for Service Delivery Manager
Xerox Corporation, TEKsystems, Inc, Hewlett-Packard Company, Novitex, and ABC Supply Company, Inc. are some prominent firms with considerable interest in employing a large team of Service Delivery Managers. For Service Delivery Managers, comfortable salaries can be found at Bank of America Corp. (BOFA); in fact, median earnings sit around $121K, the highest in the area. Service Delivery Managers can also look forward to large paychecks at International Business Machines (IBM) Corp. ($121K), HCL America, Inc. ($120K), and Capgemini ($112K).
Pay for Service Delivery Managers is the lowest at ABC Supply Company, Inc., which has a median salary of $44K. In addition, there's little room to grow there, with salaries maxing out at $55K. A few other companies with smaller-than-average paychecks include Novitex Enterprise Solutions ($48K), Pitney Bowes Management Services ($51K), and Novitex ($53K).
Popular Skills for Service Delivery Manager
Service Delivery Managers report using a deep pool of skills on the job. Most notably, facility with Team Leadership, Information Technology Infrastructure Library (ITIL), and Program Management are correlated to pay that is significantly above average, leading to increases of 22 percent, 13 percent, and 12 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and Customer Relations also typically command lower compensation. Those familiar with Customer Relationship Management tend to be well versed in Operations Management and Project Management. The majority of those who know Client Interaction also know Project Management.
Pay by Experience Level for Service Delivery Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience seems to be a major factor in determining the incomes of Service Delivery Managers. Survey participants with less than five years' experience pocket $60K on average, but those with five to 10 years of experience enjoy a much bigger median of $81K. People with 10 to 20 years of experience make an average of about $98K in this role. More than 20 years of experience mean a somewhat bigger median paycheck of $112K, but it's not much more than what less experienced people make.
Pay Difference by Location
For Service Delivery Managers, busy San Francisco offers a higher-than-average pay rate, 46 percent above the national average. Service Delivery Managers will also find cushy salaries in Los Angeles (+28 percent), Boston (+20 percent), Atlanta (+20 percent), and Chicago (+20 percent). Service Delivery Managers' salaries are heavily influenced by location — Service Delivery Managers in Indianapolis bring in salaries that are 24 percent lower than the national average.
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Key Stats for Service Delivery Manager
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