Service Delivery Manager Salary

Service Delivery Managers in the United States with more than 10 years of experience in their profession represent nearly three in five of Service Delivery Managers. Salaries average out to around $84K annually and spread from $44K to $137K per year. With bonuses occasionally running north of $19K, profit sharing proceeds sometimes surpassing $10K, and a few commissions as high as $35K, total income for Service Delivery Managers can range between $44K and $137K according to individual performance. Earnings for this group are mostly affected by the specific employer, followed by experience level and geography. Medical benefits are awarded to most, and a large number earn dental coverage. Making up 75 percent of those who took the survey, male Service Delivery Managers greatly outnumber their female counterparts. Job satisfaction for Service Delivery Managers is high. This snapshot results from replies to PayScale's salary survey.
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$49,261 - $127,019
(Median)
$49K
$84K
$130K
MEDIAN: $84,468
10%
50%
90%

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$11.36 - $47.86
(Median)
$11
$20
$48
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,261 - $127,019  
   
Bonus
$192.71 - $19,360  
Profit Sharing
$973 - $10,096  
Commission
$0.00 - $34,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,823 - $137,127  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,222
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.36 - $47.86  
   
Overtime
$14.71 - $42.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$192.71 - $19,360  
   
Commission
$0.00 - $34,521  
Profit Sharing
$973 - $10,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,823 - $137,127  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 112
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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Advancing into an IT Program Manager role seems to be a popular career move for Service Delivery Managers, and folks who currently work in the latter position report a notably larger median income of $111K per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager


Known for taking on a considerable number of Service Delivery Managers, Hewlett-Packard Company, Xerox Corporation, International Business Machines (IBM) Corp., Bank of America Corp. (BOFA), and ABC Supply Company, Inc. are leading firms in the industry. Unisys Corporation attracts talent by shelling out the biggest paychecks in the area — the median in that office is $124K. Other employers shelling out big bucks include Atos Origin, Bank of America Corp. (BOFA), and Capgemini, where Service Delivery Managers typically earn around $120K, $120K, or $112K, respectively.

Relative to other names in the field, compensation is very low at ABC Supply Company, Inc. — the median salary comes to just $40K, 211 percent less than the top paying company. Others at the bottom of the scale for this job include Pitney Bowes Management Services at $51K, and Novitex where $51K is the norm, but it is worth noting that some Service Delivery Managers there earn up to $68K.

Popular Skills for Service Delivery Manager


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Vendor Management, Program Management, and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 41 percent, 33 percent, and 19 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and People Management also typically command lower compensation. Skill sets containing Project Management also tend to include Operations Management and Client Interaction. Those educated in Customer Relationship Management tend to be well versed in Client Interaction and Operations Management.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Service Delivery Managers. The median compensation for relatively untried workers is $61K; in the five-to-10 year group, it's higher at around $77K. Service Delivery Managers bring in $99K after working for 10 to 20 years. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $105K.

Pay Difference by Location


Surpassing the national average by 31 percent, Service Delivery Managers in Seattle receive some of the highest pay in the country. Service Delivery Managers can also look forward to large paychecks in cities like Phoenix (+25 percent), New York (+19 percent), Chicago (+19 percent), and San Jose (+17 percent). The lowest-paying market is Charlotte, which sits 9 percent below the national average.

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Experience Affects Service Delivery Manager Salaries



National Average
$86,000



Skills That Affect Service Delivery Manager Salaries

Vendor Management
up arrow 41%




Budget Management
up arrow 8%


Client Interaction
up arrow 1%

National Average
$86,000

Operations Management
up arrow 3%

Customer Relations
up arrow 4%





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 242 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
20%
10-19 years
44%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 72% employee benefits None: 9%
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