The average salary for a Service Delivery Manager is $86,114 per year. The skills that increase pay for this job the most are Program Management, Information Technology Infrastructure Library (ITIL), and Information Technology (IT) Support. Experience has a moderate effect on income for this job.
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$49,340 - $127,149
(Median)
$49K
$86K
$130K
MEDIAN: $86,113
10%
50%
90%

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$10.83 - $49.99
(Median)
$11
$19
$50
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,340 - $127,149  
   
Bonus
$970 - $19,270  
Profit Sharing
$446.02 - $9,744  
Commission
$3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,668 - $135,935  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 937
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.83 - $49.99  
   
Hourly Tips
$5.26  
Overtime
$15.10 - $61.28  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$970 - $19,270  
   
Commission
$3,250  
Profit Sharing
$446.02 - $9,744  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,668 - $135,935  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 130
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager

Popular Skills for Service Delivery Manager

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $86,657

Larger city markers indicate a job is popular in that location.

Related Job Salaries

United States (change)

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Experience Affects Service Delivery Manager Salaries



National Average
$87,000



Skills That Affect Service Delivery Manager Salaries




Team Leadership
up arrow 10%

Account Management
up arrow 10%

Budget Management
up arrow 6%


National Average
$87,000

Client Interaction
up arrow 4%



Vendor Management
up arrow 9%





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 154 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
42%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 79%
medical benefits
Vision: 74%
dental benefits
None: 10%
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