Service Delivery Managers in the United States are often veterans in their line of work, with around three in five bringing more than 10 years of experience to the table. Salaries slide in at $86K per year on average but can range from $43K to $136K per year. Cash earnings for Service Delivery Managers — which occasionally include more than $19K from bonuses and more than $10K from profit sharing — stretch from around $43K to approximately $136K. The particular firm is the biggest factor affecting pay for this group, followed by the particular city and years of experience. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The majority of workers are highly satisfied with their job. Generally, women make up less than a third of all Service Delivery Managers who answered the questionnnaire. Participants in PayScale's salary questionnaire provided the particulars of this report.
Read More
$49,854 - $126,934
$50K
$86K
$130K
MEDIAN: $85,848
10%
50%
90%

Add this chart to your site: 640px    300px

$10.96 - $50.37
$11
$19
$50
MEDIAN: $18.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,854 - $126,934  
   
Bonus
$983 - $19,487  
Profit Sharing
$437.05 - $9,863  
Commission
$3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,500 - $136,272  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 952
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28$56$84
Hourly Rate
$10.96 - $50.37  
   
Hourly Tips
$5.26  
Overtime
$15.10 - $83.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$983 - $19,487  
   
Commission
$3,250  
Profit Sharing
$437.05 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,500 - $136,272  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 126

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

Read More...

Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Common Career Paths for Service Delivery Manager


Add this chart to your site:   640px 640px    300px 300px


Service Delivery Managers may progress into high-paying roles like Service Delivery Director, where median compensation is $129K annually.

Service Delivery Manager Job Listings

Search for more jobs:

Popular Employer Salaries for Service Delivery Manager


Xerox Corporation, TEKsystems, Inc, Hewlett-Packard Company, Novitex, and ABC Supply Company, Inc. are some prominent firms with considerable interest in employing a large team of Service Delivery Managers. For Service Delivery Managers, comfortable salaries can be found at Bank of America Corp. (BOFA); in fact, median earnings sit around $121K, the highest in the area. Service Delivery Managers can also look forward to large paychecks at International Business Machines (IBM) Corp. ($121K), HCL America, Inc. ($120K), and Capgemini ($112K).

Pay for Service Delivery Managers is the lowest at ABC Supply Company, Inc., which has a median salary of $44K. In addition, there's little room to grow there, with salaries maxing out at $55K. A few other companies with smaller-than-average paychecks include Novitex Enterprise Solutions ($48K), Pitney Bowes Management Services ($51K), and Novitex ($53K).

Popular Skills for Service Delivery Manager


Service Delivery Managers report using a deep pool of skills on the job. Most notably, facility with Team Leadership, Information Technology Infrastructure Library (ITIL), and Program Management are correlated to pay that is significantly above average, leading to increases of 22 percent, 13 percent, and 12 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and Customer Relations also typically command lower compensation. Those familiar with Customer Relationship Management tend to be well versed in Operations Management and Project Management. The majority of those who know Client Interaction also know Project Management.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Service Delivery Managers. Survey participants with less than five years' experience pocket $60K on average, but those with five to 10 years of experience enjoy a much bigger median of $81K. People with 10 to 20 years of experience make an average of about $98K in this role. More than 20 years of experience mean a somewhat bigger median paycheck of $112K, but it's not much more than what less experienced people make.

Pay Difference by Location

National Average: $86,444

Larger city markers indicate a job is popular in that location.

For Service Delivery Managers, busy San Francisco offers a higher-than-average pay rate, 46 percent above the national average. Service Delivery Managers will also find cushy salaries in Los Angeles (+28 percent), Boston (+20 percent), Atlanta (+20 percent), and Chicago (+20 percent). Service Delivery Managers' salaries are heavily influenced by location — Service Delivery Managers in Indianapolis bring in salaries that are 24 percent lower than the national average.

Related Job Salaries

Key Stats for Service Delivery Manager

Gender

Female
29 %
Male
71 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 151 votes.
Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
42%
20 years or more
17%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Delivery Manager Salaries



National Average
$86,000



Skills That Affect Service Delivery Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 151 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
42%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 79%
vision benefits
Vision: 73%
dental benefits
None: 10%
ADVERTISEMENT