Service Delivery Manager Salary

Service Delivery Managers in the United States with more than 10 years of experience in their profession represent close to three-fifths of Service Delivery Managers. Salaries average out to around $85K annually and spread from $44K to $138K per year. Total cash compensation to Service Delivery Managers approaches anywhere from $44K on the lower end to $138K on the higher end; in exceptional cases, this can include more than $19K from bonuses and upwards of $10K from profit sharing. The specific employer is the main element affecting pay for this group — career duration and geography are driving factors as well. Male Service Delivery Managers are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Most Service Delivery Managers like their work and job satisfaction is high. Medical benefits are awarded to most, and a large number earn dental coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$49,254 - $127,273

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$11.34 - $50.51

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,254 - $127,273  
   
Bonus
$0.00 - $19,294  
Profit Sharing
$973 - $10,096  
Commission
$0.00 - $34,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,729 - $137,862  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,224
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$11.34 - $50.51  
   
Overtime
$14.71 - $42.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $19,294  
   
Commission
$0.00 - $34,521  
Profit Sharing
$973 - $10,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,729 - $137,862  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 111
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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Service Delivery Managers who move on to become IT Program Managers may enjoy significant pay raises, as IT Program Managers get paid an average of $111K per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager


Known for taking on a considerable number of Service Delivery Managers, Hewlett-Packard Company, Xerox Corporation, International Business Machines (IBM) Corp., Bank of America Corp. (BOFA), and ABC Supply Company, Inc. are leading firms in the industry. Service Delivery Managers seeking a sizable paycheck can earn the most at Unisys Corporation, where the average salary comes to $124K. Also paying near the top of the field are HCL America, Inc. at $120K, Atos Origin at $120K, and Bank of America Corp. (BOFA), where Service Delivery Managers annually earn $120K.

ABC Supply Company, Inc. employees cannot expect much in terms of compensation — the median salary amounts to only $40K, 211 percent less than the top paying company. Others at the bottom of the scale for this job include Pitney Bowes Management Services at $51K, and Novitex where $51K is the norm, but it is worth noting that some Service Delivery Managers there earn up to $68K.

Popular Skills for Service Delivery Manager


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Vendor Management, Program Management, and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 40 percent, 31 percent, and 19 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and People Management also typically command lower compensation. Those familiar with Project Management tend to be well versed in Operations Management and Client Interaction. Those proficient in Customer Relationship Management are, more often than not, also skilled in Client Interaction and Operations Management.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Service Delivery Managers. Workers with less than five years' experience earn around $61K on average, and those who have five to 10 years under their belts see a higher median salary of $77K. Service Delivery Managers claiming one to two decades of experience make an estimated median of $99K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $108K.

Pay Difference by Location


For Service Delivery Managers, busy San Francisco offers a higher-than-average pay rate, 33 percent above the national average. Service Delivery Managers can also look forward to large paychecks in cities like Seattle (+32 percent), San Jose (+28 percent), Phoenix (+24 percent), and New York (+19 percent). Trailing the national average by 9 percent, Charlotte is the market with the smallest paychecks.

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Experience Affects Service Delivery Manager Salaries



National Average
$86,000



Skills That Affect Service Delivery Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 237 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
20%
10-19 years
44%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 72% employee benefits None: 9%
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