Service Delivery Manager Salary (United States)

Service Delivery Managers in the United States tend to have a good amount of experience under their belt—approximately two-thirds have more than 10 years in the field. While pay runs from $43,290 to $132,258 per year, typical earnings come to $81,510 per year. Total cash incomes of Service Delivery Managers run from $46,117 to $122,527, depending on bonuses that can occasionally exceed $19,443, profit sharing that reaches $9,955, and some commissions of nearly $20K. Compensation for this group is mainly affected by the company, but experience level and geography are influential factors as well. Generous benefits are a perk in this profession; most claim both medical and dental insurance and most get vision coverage. Male Service Delivery Managers are far more common in the field than their female counterparts, who typically comprise less than one-third of the field. The majority of workers are highly satisfied with their job. The information for this snapshot was generated by responses to the PayScale salary survey.
Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$46,117 - $122,527
(Median)
46K
60K
81K
100K
120K
MEDIAN: $80,840
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.16 - $40.00
(Median)
11
15
25
40
MEDIAN: $18.00
10%
25%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$46,117 - $122,527  
   
Bonus
$201.68 - $19,443  
Profit Sharing
$972 - $9,955  
Commission
$0.00 - $20,273  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,290 - $132,258  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,083
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.16 - $40.00  
   
Overtime
$14.81 - $45.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$201.68 - $19,443  
   
Commission
$0.00 - $20,273  
Profit Sharing
$972 - $9,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,290 - $132,258  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 89
Is Service Delivery Manager your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.
Read More...
Service Delivery Manager Tasks
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:
Service Delivery Managers often receive a large increase in pay with career advancement. Those who transition into an upper level IT Program Manager position frequently earn an additional $29K per year.

Service Delivery Manager Job Listings

Search for more jobs:
job title / company
location

Popular Employer Salaries for Service Delivery Manager

Hewlett-Packard Company, International Business Machines (IBM) Corp., Xerox Corporation, ABC Supply Company, Inc., and Pitney Bowes Management Services are leaders in the field that employ a large number of Service Delivery Managers. The most lucrative gig in town can be found at HP Enterprise Services, where the average salary is $113,735. Soaring salaries can also be found at Atos Origin, Hewlett-Packard Company, and International Business Machines (IBM) Corp., where earnings of $110,000, $102,108, or $79,615 are standard for Service Delivery Managers.
With a median employee salary of $50,542, ABC Supply Company, Inc. pays significantly less than other companies with the same focus (less than half of the top paying company's rate). Workers also receive paychecks lighter than average at Pitney Bowes Management Services ($51,929) and Automatic Data Processing, Inc. (ADP) ($62,705).

Popular Skills for Service Delivery Manager

Service Delivery Managers seem to require a rather large skill set. Most notably, facility with Program Management, Information Technology Infrastructure Library (ITIL), and Information Technology (IT) Support are correlated to pay that is significantly above average, leading to increases of 36 percent, 27 percent, and 19 percent, respectively. Quality Assurance / Quality Control and Customer Service as skills, however, tend to be associated with significantly smaller paychecks. Most people who know Operations Management also know Customer Relationship Management (CRM) and Customer Relations.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many but not all Service Delivery Managers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. After five to 10 years, the typical starting salary of $60K climbs to $77K. Those who spend a decent amount of time in this profession—one to two decades—usually make about $100K. Salaries grow more slowly as Service Delivery Managers approach the 20-year mark, when the pay stabilizes at $101K. The largest number of Service Delivery Managers have 10 to 20 years of experience, followed by those with one to 10 years. Workers who have been working for more than 20 years are the least common.

Pay Difference By Location

Seattle
up arrow 43%
Plano
up arrow 36%
San Jose
up arrow 35%
up arrow 27%
San Francisco
up arrow 25%
up arrow 23%
Boston
up arrow 22%
Los Angeles
up arrow 17%
Philadelphia
up arrow 16%
Houston
up arrow 8%
Dallas
up arrow 3%
Denver
up arrow 1%
Austin
up arrow 1%
National Average
$82,000
up arrow 2%
Larger circles over a city indicate a job is popular in that location.
Service Delivery Managers will find that Seattle offers an impressive pay rate, one which exceeds the national average by 43 percent. Also paying near the top of the field are Plano, San Jose, New York, and San Francisco, where Service Delivery Managers annually earn 36 percent, 35 percent, 27 percent, and 25 percent more than the national average. In Atlanta, salaries are 2 percent below the national average and represent the lowest-paying market.

Related Job Salaries

Experience Affects Service Delivery Manager Salaries

National Average
$82,000

Skills That Affect Service Delivery Manager Salaries

Operations Management
up arrow 4%
People Management
up arrow 1%
National Average
$82,000
Customer Relationship Management (CRM)
up arrow 1%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 280 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
18%
5-9 years
20%
10-19 years
45%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 70% employee benefits None: 8%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -