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Service Delivery Manager Salary (United States)

A Service Delivery Manager earns an average salary of $80,840 per year. Skills that are associated with high pay for this job are Program Management, Information Technology Infrastructure Library (ITIL), Information Technology (IT) Support, and Project Management.
Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$46,117 - $122,527
(Median)
46K
60K
81K
100K
120K
MEDIAN: $80,840
10%
25%
50%
75%
90%
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Service Delivery Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.16 - $40.00
(Median)
11
15
25
40
MEDIAN: $18.00
10%
25%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$46,117 - $122,527  
   
Bonus
$201.68 - $19,443  
Profit Sharing
$972 - $9,955  
Commission
$0.00 - $20,273  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,290 - $132,258  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,083
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.16 - $40.00  
   
Overtime
$14.81 - $45.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$201.68 - $19,443  
   
Commission
$0.00 - $20,273  
Profit Sharing
$972 - $9,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,290 - $132,258  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 89
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.
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Service Delivery Manager Tasks
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager

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Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager

Popular Skills for Service Delivery Manager

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Seattle
up arrow 43%
Plano
up arrow 36%
San Jose
up arrow 35%
up arrow 27%
San Francisco
up arrow 25%
up arrow 23%
Boston
up arrow 22%
Los Angeles
up arrow 17%
Philadelphia
up arrow 16%
Houston
up arrow 8%
Dallas
up arrow 3%
Denver
up arrow 1%
Austin
up arrow 1%
National Average
$82,000
up arrow 2%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Service Delivery Manager Salaries

National Average
$82,000

Skills That Affect Service Delivery Manager Salaries

Operations Management
up arrow 4%
People Management
up arrow 1%
National Average
$82,000
Customer Relationship Management (CRM)
up arrow 1%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 280 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
18%
5-9 years
20%
10-19 years
45%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 70% employee benefits None: 8%