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Service Delivery Manager Salary

Service Delivery Managers in the United States with more than 10 years of experience in their profession represent roughly three-fifths of Service Delivery Managers. Salaries average out to around $83K annually and spread from $44K to $137K per year. In the world of Service Delivery Managers, overall cash allowance can occasionally include more than $19K from bonuses and, in some exceptional cases, $10K from profit sharing, causing incomes to vary widely between $44K and $137K. While tenure and geography impact pay for this group, the particular firm is the most influential factor. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a strong majority. Generally, women make up less than a third of all Service Delivery Managers who answered the questionnnaire. The majority of workers are highly satisfied with their job. This snapshot results from replies to PayScale's salary survey.
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$48,910 - $126,137
(Median)
$49K
$83K
$130K
MEDIAN: $83,270
10%
50%
90%

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$11.40 - $48.76
(Median)
$11
$20
$49
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$48,910 - $126,137  
   
Bonus
$-0.39 - $19,453  
Profit Sharing
$962 - $10,106  
Commission
$0.00 - $33,935  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,876 - $136,734  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,198
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.40 - $48.76  
   
Overtime
$14.67 - $44.65  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$-0.39 - $19,453  
   
Commission
$0.00 - $33,935  
Profit Sharing
$962 - $10,106  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,876 - $136,734  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 104

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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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Service Delivery Managers might see a strong upturn in salary after transitioning into upper-level roles such as IT Program Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $111K per year.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager


Leading companies who hire large numbers of Service Delivery Managers include Hewlett-Packard Company, International Business Machines (IBM) Corp., Xerox Corporation, Bank of America Corp. (BOFA), and ABC Supply Company, Inc. Unisys Corporation leads the field in terms of pay, with a median salary of $124K. Bank of America Corp. (BOFA), Atos Origin, and Capgemini are a few other companies that offer generous salaries, with Service Delivery Managers earning around $121K, $120K, or $112K at each firm, respectively.

With a median salary of only $40K (210 percent less than the top paying company), ABC Supply Company, Inc. lags significantly in the earnings department. Also sliding in at the lower end of the scale are Novitex ($50K), Pitney Bowes Management Services ($51K), and Automatic Data Processing, Inc. (ADP) ($63K).

Popular Skills for Service Delivery Manager


Service Delivery Managers report using a deep pool of skills on the job. Most notably, facility with Vendor Management, Program Management, and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 44 percent, 36 percent, and 21 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and People Management also typically command lower compensation. Skill sets containing Project Management also tend to include Operations Management and Client Interaction. Those educated in Customer Relationship Management tend to be well versed in Client Interaction and Operations Management.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Service Delivery Managers who reported more years of relevant experience also reported higher earnings. Salaries for inexperienced workers average out to $76K, and those with five to 10 years' experience earn a higher median of $61K. Service Delivery Managers bring in $98K after working for 10 to 20 years. People who have worked for more than 20 years report a median income of $105K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location


Surpassing the national average by 36 percent, Service Delivery Managers in Seattle receive some of the highest pay in the country. Service Delivery Managers can also look forward to large paychecks in cities like San Francisco (+30 percent), Phoenix (+28 percent), Minneapolis (+27 percent), and Plano (+26 percent). Charlotte is the lowest-paying area, 9 percent south of the national average.

Related Job Salaries

United States (change)

Experience Affects Service Delivery Manager Salaries



National Average
$85,000



Skills That Affect Service Delivery Manager Salaries

Vendor Management
up arrow 44%





Client Interaction
up arrow 3%

Operations Management
up arrow 1%

National Average
$85,000

Customer Relations
up arrow 2%

Customer Relationship Management (CRM)
up arrow 3%

People Management
up arrow 4%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 259 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
20%
10-19 years
44%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 71% employee benefits None: 9%
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