With about three-fifths of Service Delivery Managers in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $42K to $136K per year and averages out to $86K annually. Total cash compensation for Service Delivery Managers runs from $42K to $136K depending on bonuses that can occasionally exceed $19K and profit sharing that can reach almost $10K. The most influential factor affecting pay for this group is the specific employer, though geography and experience level have a (lesser) impact as well. Most workers in this position report high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. Male Service Delivery Managers are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$49,340 - $127,149
(Median)
$49K
$86K
$130K
MEDIAN: $86,113
10%
50%
90%

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$10.83 - $49.99
(Median)
$11
$19
$50
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,340 - $127,149  
   
Bonus
$970 - $19,270  
Profit Sharing
$446.02 - $9,744  
Commission
$3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,668 - $135,935  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 937
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.83 - $49.99  
   
Hourly Tips
$5.26  
Overtime
$15.10 - $61.28  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$970 - $19,270  
   
Commission
$3,250  
Profit Sharing
$446.02 - $9,744  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,668 - $135,935  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 130
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Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.

Common Career Paths for Service Delivery Manager


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For Service Delivery Managers, progressing to a Service Delivery Director role may result in a significant raise. On average, a Service Delivery Director can earn $130K annually.

Service Delivery Manager Job Listings

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Popular Employer Salaries for Service Delivery Manager


Many Service Delivery Managers can be found at Hewlett-Packard Company, Xerox Corporation, ABC Supply Company, Inc., Novitex, and Dell, Inc., firms that are at the top of the field. Bank of America Corp. (BOFA) leads the field in terms of pay, with a median salary of $121K. Other leaders in compensation levels are HCL America, Inc. at $120K, International Business Machines (IBM) Corp. at $114K, and Capgemini, where Service Delivery Managers annually earn $112K.

ABC Supply Company, Inc., Pitney Bowes Management Services, and Novitex also rank near the bottom for pay, handing out $45K, $51K, and $53K-paychecks on average.

Popular Skills for Service Delivery Manager


Service Delivery Managers seem to require a rather large skill set. Most notably, skills in Program Management, Information Technology Infrastructure Library, Information Technology Support, and Account Management are correlated to pay that is above average, with boosts between 12 percent and 15 percent. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and Customer Relations also typically command lower compensation. Those familiar with Customer Relationship Management tend to be well versed in Operations Management and Project Management. For most people, competency in Client Interaction indicates knowledge of Project Management.

Pay by Experience Level for Service Delivery Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Service Delivery Managers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Salaries for the relatively untried average out to around $60K, but survey participants with five to 10 years of experience earn a significantly higher median of $82K. On average, Service Delivery Managers make $98K following one to two decades on the job. People who have worked for more than 20 years report a median income of $110K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $86,657

Larger city markers indicate a job is popular in that location.

With a pay rate for Service Delivery Managers that is 46 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Service Delivery Managers can also look forward to large paychecks in cities like Atlanta (+21 percent), Boston (+18 percent), Chicago (+18 percent), and Charlotte (+15 percent). Service Delivery Managers in Indianapolis report much lower salaries than the rest of the country — 24 percent below the national average — proving that residence is a major factor in overall pay. Below-median salaries also turn up in Denver and Philadelphia (9 percent lower and 4 percent lower, respectively).

Related Job Salaries

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Experience Affects Service Delivery Manager Salaries



National Average
$87,000



Skills That Affect Service Delivery Manager Salaries




Team Leadership
up arrow 10%

Account Management
up arrow 10%

Budget Management
up arrow 6%


National Average
$87,000

Client Interaction
up arrow 4%



Vendor Management
up arrow 9%





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 154 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
42%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 79%
medical benefits
Vision: 74%
dental benefits
None: 10%
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