Service Delivery Manager Salary
Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.Read More...
Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clients. They also are responsible for improving the efficiency of work production.
Service delivery managers must have knowledge and experience in the information technology (IT) field. Many companies require applicants have experience in technical service and customer support. In addition, individuals that have a degree in computer science or engineering are highly desirable. Skills in business programs such as Excel and Visio are often required. Since the position requires constant communication with customers, applicants must be personable and able to clearly communicate with multiple clients.
Service Delivery Manager Tasks
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
- Recommend solutions to problems and cost-effective strategies for clients.
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
Service Delivery Manager Job Listings
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Popular Employer Salaries for Service Delivery Manager
Many Service Delivery Managers can be found at Hewlett-Packard Company, Xerox Corporation, ABC Supply Company, Inc., Novitex, and Dell, Inc., firms that are at the top of the field. Bank of America Corp. (BOFA) leads the field in terms of pay, with a median salary of $121K. Other leaders in compensation levels are HCL America, Inc. at $120K, International Business Machines (IBM) Corp. at $114K, and Capgemini, where Service Delivery Managers annually earn $112K.
ABC Supply Company, Inc., Pitney Bowes Management Services, and Novitex also rank near the bottom for pay, handing out $45K, $51K, and $53K-paychecks on average.
Popular Skills for Service Delivery Manager
Service Delivery Managers seem to require a rather large skill set. Most notably, skills in Program Management, Information Technology Infrastructure Library, Information Technology Support, and Account Management are correlated to pay that is above average, with boosts between 12 percent and 15 percent. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and Customer Relations also typically command lower compensation. Those familiar with Customer Relationship Management tend to be well versed in Operations Management and Project Management. For most people, competency in Client Interaction indicates knowledge of Project Management.
Pay by Experience Level for Service Delivery Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Service Delivery Managers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Salaries for the relatively untried average out to around $60K, but survey participants with five to 10 years of experience earn a significantly higher median of $82K. On average, Service Delivery Managers make $98K following one to two decades on the job. People who have worked for more than 20 years report a median income of $110K, which is barely higher than the median for folks with 10 to 20 years of experience.
Pay Difference by Location
With a pay rate for Service Delivery Managers that is 46 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Service Delivery Managers can also look forward to large paychecks in cities like Atlanta (+21 percent), Boston (+18 percent), Chicago (+18 percent), and Charlotte (+15 percent). Service Delivery Managers in Indianapolis report much lower salaries than the rest of the country — 24 percent below the national average — proving that residence is a major factor in overall pay. Below-median salaries also turn up in Denver and Philadelphia (9 percent lower and 4 percent lower, respectively).