An Entry-Level Service Delivery Manager earns an average salary of $64,277 per year. Skills that are associated with high pay for this job are Program Management, Information Technology Infrastructure Library (ITIL), Project Management, and Information Technology (IT) Support.

$38,831 - $101,709
$39K
$64K
$100K
MEDIAN: $64,276
10%
50%
90%

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$9.87 - $26.73
$9
$16
$27
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$38,831 - $101,709  
   
Bonus
$0.00 - $12,255  
Profit Sharing
$1,500  
Commission
$12,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,422 - $101,844  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 250
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.87 - $26.73  
   
Overtime
$13.43 - $37.85  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $12,255  
   
Commission
$12,750  
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,422 - $101,844  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 63

Find Out Exactly What You Should Be Paid

United States (change)

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Service Delivery Manager Advice

What do you wish you knew about your job when you first started out?

Service Delivery Manager in La Crosse:
"Follow the leader - but be a self starter."
The Service Delivery Managers role requires you to find problems before anyone else does and come up with a solution. If you inherit a problem filled environment, people look to you to resolve the foundational issues, and direct applications development to fix the other logical issues. They are Policy and Procedure writing, roadblock creating, quality driven people meant to do what is necessary to keep a constant service level across the board for any given applications.

Service Delivery Manager in Singapore:
"Training or orientation program to bring me up to speed."
To balance between customer demands and the contractually agreed service offering, so not to be viewed as inflexible. However, the scope of support has to be within technical capabilities and financial feasibility. If the request cannot be fulfilled, a non-standard service request should be used followed by a meeting to determine if such exception should be included in the standard service offering agreement.

Key Stats for Service Delivery Manager

Gender

Female
39 %
Male
61 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.
Less than 1 year
4%
1-4 years
70%
5-9 years
26%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Service Delivery Manager Salaries

Program Management
up arrow 32%

Information Technology Infrastructure Library (ITIL)
up arrow 30%

Project Management
up arrow 18%

Information Technology (IT) Support
up arrow 16%

National Average
$60,000

Customer Relationship Management (CRM)
up arrow 2%

Operations Management
up arrow 7%

People Management
up arrow 10%

Client Interaction
up arrow 10%

Customer Relations
up arrow 11%

Customer Service
up arrow 13%

Quality Assurance / Quality Control
up arrow 17%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
39 %
Male
61 %

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 79%
vision benefits
Vision: 72%
dental benefits
None: 12%
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