Service Desk Analyst Salary

For Service Desk Analysts, hourly average wages total $18.31 per hour. Location and tenure each impact pay for this group, with the former having the largest influence. Job satisfaction is high and work is enjoyable for most Service Desk Analysts. Male Service Desk Analysts far outnumber their female contemporaries among those who completed the questionnaire. A fair number enjoy medical and dental coverage in this occupation, and the larger part get vision benefits. This snapshot results from replies to PayScale's salary survey.

$31,314 - $62,599
$31K
$46K
$63K
MEDIAN: $45,881
10%
50%
90%

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$13.10 - $25.39
$13
$18
$25
MEDIAN: $18.31
10%
50%
90%

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$0$62K
Salary $31,314 - $62,599
Bonus $0.00 - $4,932
Profit Sharing $147.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,534 - $59,587
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 254
Hourly Data $0$40
Hourly Rate $13.10 - $25.39
Overtime $15.00 - $40.10
Annual Data $0$59K
Bonus $0.00 - $4,932
Profit Sharing $147.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,534 - $59,587
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 337

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.

Common Career Paths for Service Desk Analyst


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Service Desk Analysts who move on to become Systems Administrators may enjoy significant pay raises, as Systems Administrators get paid an average of $56K per year.

Service Desk Analyst Job Listings

Popular Skills for Service Desk Analyst


Survey results suggest that Service Desk Analysts put a wide range of professional skills to use. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, A+, and Help Desk / Desktop Support are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support. For most people, competency in Customer Service indicates knowledge of Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Pay by Experience for a Service Desk Analyst has a positive trend. An entry-level Service Desk Analyst with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 373 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Desk Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $47,000 based on 156 salaries. An experienced Service Desk Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 112 salaries. A Service Desk Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 10 salaries.

Pay Difference by Location

National Average: $41,291

Larger city markers indicate a job is popular in that location.

San Francisco is home to an above-average pay rate for Service Desk Analysts, 78 percent higher than the national average. Service Desk Analysts will also find cushy salaries in Denver (+31 percent), New York (+21 percent), Washington (+16 percent), and Seattle (+13 percent). Location is a huge contributor to overall pay, with Service Desk Analysts in Troy earning a whopping 21 percent below the national average. Employers in Orlando and Columbus also lean toward paying below-median salaries (21 percent lower and 17 percent lower, respectively).

Service Desk Analyst Reviews

Q: What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

Related Job Salaries

Key Stats for Service Desk Analyst

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 114 votes.
Less than 1 year
4%
1-4 years
55%
5-9 years
20%
10-19 years
19%
20 years or more
2%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Desk Analyst Salaries

▲19%

▲19%

▲14%

National Average
$41,000

▼7%

Skills That Affect Service Desk Analyst Salaries



Help Desk / Desktop Support
▲2%

A+
▲2%


Microsoft Office
▼0%

National Average
$41,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 114 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
4%
1-4 years
55%
5-9 years
20%
10-19 years
19%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 75%
vision benefits
Vision: 67%
no benefits
None: 20%
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