Service Desk Analyst Salary

Pay for Service Desk Analysts in the United States sits in the ballpark of $18.23 per hour. Geography is the biggest factor affecting pay for this group, followed by years of experience. Unfortunately, some people in this line of work are without benefits — nearly one in five lack coverage. On the flip side, a strong majority have medical insurance and a fair number receive dental plans. The majority of Service Desk Analysts claim high levels of job satisfaction. Men make up the vast majority of Service Desk Analysts (84 percent) who took the survey. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$30,858 - $62,555
$31K
$45K
$63K
MEDIAN: $45,087
10%
50%
90%

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$13.03 - $24.79
$13
$18
$25
MEDIAN: $18.23
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,858 - $62,555  
   
Bonus
$0.00 - $4,848  
Profit Sharing
$73.50  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,439 - $59,703  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 245
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.03 - $24.79  
   
Overtime
$14.91 - $40.05  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,848  
   
Profit Sharing
$73.50  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,439 - $59,703  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 304

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Common Career Paths for Service Desk Analyst


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Advancing into a Systems Administrator role seems to be a popular career move for Service Desk Analysts, and folks who currently work in the latter position report a notably larger median income of $56K per year.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst


Service Desk Analysts report using a pretty varied skill set on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, A+, and Help Desk / Desktop Support are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support. Those proficient in Customer Service are, more often than not, also skilled in Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Pay by Experience for a Service Desk Analyst has a positive trend. An entry-level Service Desk Analyst with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 373 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Desk Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $47,000 based on 156 salaries. An experienced Service Desk Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 112 salaries. A Service Desk Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 10 salaries.

Pay Difference by Location

National Average: $41,080

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Service Desk Analysts, San Francisco offers exceptional salaries, 79 percent above the national average. Service Desk Analysts can also look forward to large paychecks in cities like Denver (+32 percent), New York (+22 percent), Washington (+17 percent), and Seattle (+13 percent). Location is a huge contributor to overall pay, with Service Desk Analysts in Troy earning a whopping 20 percent below the national average. Below-median salaries also turn up in Orlando and Columbus (20 percent lower and 17 percent lower, respectively).

Service Desk Analyst Reviews

Q: What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

Related Job Salaries

Key Stats for Service Desk Analyst

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 90 votes.
Less than 1 year
3%
1-4 years
57%
5-9 years
19%
10-19 years
19%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Desk Analyst Salaries

▲20%

▲19%

▲15%

National Average
$41,000

▼6%

Skills That Affect Service Desk Analyst Salaries



Help Desk / Desktop Support
▲2%

A+
▲2%


Microsoft Office
▼0%

National Average
$41,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 90 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
3%
1-4 years
57%
5-9 years
19%
10-19 years
19%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 73%
vision benefits
Vision: 65%
no benefits
None: 20%