Service Desk Analyst Salary

Average Service Desk Analysts in the United States make around $18.43 per hour. In the world of Service Desk Analysts, overall cash allowance can occasionally include more than $4K from bonuses and, in some exceptional cases, $5K from profit sharing, causing incomes to vary widely between $30K and $58K. Geography and career length each impact pay for this group, with the former having the largest influence. A large number get medical and dental insurance, and a fair number get vision plans, too. Most workers in this position report high levels of job satisfaction. The vast majority (80 percent) of Service Desk Analysts who answered the questionnaire are male. This snapshot results from replies to PayScale's salary survey.

$31,198 - $59,442
(Median)
$31K
$43K
$59K
MEDIAN: $42,673
10%
50%
90%

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$13.60 - $24.93
(Median)
$14
$18
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$31,198 - $59,442  
   
Bonus
$0.00 - $4,380  
Profit Sharing
$-0.50 - $5,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,215 - $57,612  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 258
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.60 - $24.93  
   
Overtime
$19.03 - $38.24  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,380  
   
Profit Sharing
$-0.50 - $5,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,215 - $57,612  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 336
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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.

Common Career Paths for Service Desk Analyst


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Advancing into a Systems Administrator role seems to be a popular career move for Service Desk Analysts, and folks who currently work in the latter position report a notably larger median income of $55K per year.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst


Service Desk Analysts seem to require a number of specific skills. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Information Technology Support, and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support. Most people skilled in Customer Service are similarly competent in Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $39K on average, but those with five to 10 years of experience enjoy a much bigger median of $45K. The average pay reported by folks with 10 to 20 years of experience is around $46K. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $43K.

Pay Difference by Location

National Average: $40,854

Larger city markers indicate a job is popular in that location.

For Service Desk Analysts, working in the bustling city of Washington has its advantages, including an above-average pay rate. Service Desk Analysts will also find cushy salaries in New York (+22 percent), San Francisco (+17 percent), Houston (+16 percent), and Denver (+15 percent). The lowest-paying market is Orlando, which sits 20 percent below the national average. A couple other locations with smaller-than-average paychecks include Raleigh (17 percent lower) and Dallas (6 percent lower).

Service Desk Analyst Reviews

What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

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Experience Affects Service Desk Analyst Salaries



Late-Career
up arrow 6%

National Average
$41,000


Skills That Affect Service Desk Analyst Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 10%


Information Technology (IT) Support
0%

Customer Service
0%

National Average
$41,000

Microsoft Office
up arrow 2%

Help Desk / Desktop Support
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 95 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
26%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 75%
medical benefits
Vision: 70%
dental benefits
None: 16%
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