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Service Desk Analyst Salary

Median pay for Service Desk Analysts in the United States lies in the neighborhood of $18.15 per hour. Total incomes of Service Desk Analysts incorporate potential for, in a few cases, more than $4K from bonuses and close to $5K from profit sharing; these performance components cause packages to range between $29K and $57K. Geography and career length each impact pay for this group, with the former having the largest influence. Most Service Desk Analysts report high levels of job satisfaction. Most Service Desk Analysts survey respondents are men (78 percent). A fair number have medical and dental plans, and the larger part have vision insurance. This report is based on responses to the PayScale salary survey.
$29,922 - $58,636
(Median)
30K
36K
42K
51K
59K
MEDIAN: $42,175
10%
25%
50%
75%
90%

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$13.05 - $24.52
(Median)
13
15
18
21
25
MEDIAN: $18.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,922 - $58,636  
   
Bonus
$0.00 - $3,840  
Profit Sharing
$-0.50 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,037 - $56,732  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 187
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$13.05 - $24.52  
   
Overtime
$19.30 - $38.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,840  
   
Profit Sharing
$-0.50 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,037 - $56,732  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 242
United States (change)

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst


Service Desk Analysts only report a few specific skills. Most notably, skills in Microsoft Office, Microsoft Active Directory, Customer Service, and Information Technology (IT) Support are correlated to pay that is above average. Those familiar with Customer Service also tend to know Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $38K, but folks who have been around for five to 10 years see a markedly higher median salary of $45K. The average pay reported by folks with 10 to 20 years of experience is around $49K. Service Desk Analysts who claim more than two decades of experience actually make somewhat smaller average paychecks of $39K.

Service Desk Analyst Reviews

What is it like working as a Service Desk Analyst?
Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

Related Job Salaries

Experience Affects Service Desk Analyst Salaries



National Average
$41,000

Late-Career
up arrow 4%


Skills That Affect Service Desk Analyst Salaries

Microsoft Office
up arrow 12%


Information Technology (IT) Support
up arrow 1%

Customer Service
up arrow 1%

National Average
$41,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
3%
1-4 years
49%
5-9 years
30%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 76%
vision benefits Vision: 70% employee benefits None: 16%