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Service Desk Analyst Salary (United States)

The average wage for a Service Desk Analyst is $18.24 per hour. A skill in Microsoft Office is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this field. Pay for this job rises steadily for more experienced workers, but goes down significantly for the few employees with more than 20 years' experience.
Service Desk Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,006 - $59,169
(Median)
30K
36K
43K
51K
59K
MEDIAN: $43,235
10%
25%
50%
75%
90%
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Service Desk Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.94 - $24.33
(Median)
13
15
18
21
24
MEDIAN: $18.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,006 - $59,169  
   
Bonus
$0.00 - $3,648  
Profit Sharing
$950 - $3,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,835 - $56,947  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 176
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.94 - $24.33  
   
Overtime
$19.19 - $37.84  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,648  
   
Profit Sharing
$950 - $3,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,835 - $56,947  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 230
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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.
Read More...
Service Desk Analyst Tasks
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Pay by Experience Level for Service Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Washington
up arrow 40%
Atlanta
up arrow 12%
Minneapolis
up arrow 9%
Chicago
up arrow 6%
National Average
$41,000
Orlando
up arrow 18%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Service Desk Analyst Salaries

Experienced
up arrow 20%
National Average
$41,000
Late-Career
up arrow 7%

Skills That Affect Service Desk Analyst Salaries

Microsoft Office
up arrow 14%
Microsoft Active Directory
up arrow 9%
Customer Service
up arrow 1%
National Average
$41,000
Information Technology (IT) Support
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 96 votes.

Gender

Female
22%
female alumni
 
Male
78%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
49%
5-9 years
30%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 76%
vision benefits Vision: 68% employee benefits None: 16%