An average Service Desk Analyst in the United States can expect to take home roughly $18.42 per hour. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Men make up the vast majority of Service Desk Analysts (85 percent) who took the survey. Medical benefits are awarded to most, and a strong majority earn dental coverage. Job satisfaction is reported as high by the vast majority of workers. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$30,815 - $61,657
$31K
$45K
$62K
MEDIAN: $44,593
10%
50%
90%

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$13.04 - $25.06
$13
$18
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,815 - $61,657  
   
Bonus
$0.00 - $4,949  
Profit Sharing
$147.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,542 - $59,463  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 250
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.04 - $25.06  
   
Overtime
$15.94 - $40.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,949  
   
Profit Sharing
$147.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,542 - $59,463  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 307

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Common Career Paths for Service Desk Analyst


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Advancing into a Systems Administrator role seems to be a popular career move for Service Desk Analysts, and folks who currently work in the latter position report a notably larger median income of $56K per year.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst


Survey results suggest that Service Desk Analysts use a fairly large toolkit of professional skills. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, A+, and Help Desk / Desktop Support are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support. Most people skilled in Customer Service are similarly competent in Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average worker who claims fewer than five years of experience earns around $39K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $47K. Service Desk Analysts who work for 10 to 20 years in their occupation tend to earn about $49K. Service Desk Analysts with more than 20 years of experience report incomes that are no higher than those with 10 to 20 years on the job.

Pay Difference by Location

National Average: $41,186

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 29 percent, Service Desk Analysts in Denver receive some of the highest pay in the country. Service Desk Analysts can also look forward to large paychecks in cities like San Francisco (+25 percent), New York (+20 percent), Seattle (+16 percent), and Houston (+7 percent). Service Desk Analysts in Troy report much lower salaries than the rest of the country — 20 percent below the national average — proving that residence is a major factor in overall pay. Below-median salaries also turn up in Orlando and Columbus (20 percent lower and 16 percent lower, respectively).

Service Desk Analyst Reviews

Q: What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

Related Job Salaries

Key Stats for Service Desk Analyst

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 81 votes.
Less than 1 year
4%
1-4 years
54%
5-9 years
20%
10-19 years
20%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Desk Analyst Salaries


Late-Career
up arrow 18%


National Average
$41,000


Skills That Affect Service Desk Analyst Salaries



Help Desk / Desktop Support
up arrow 2%

A+
up arrow 2%


National Average
$41,000



Help Desk / Desktop Support (Tier 1)
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 81 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
4%
1-4 years
54%
5-9 years
20%
10-19 years
20%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 75%
vision benefits
Vision: 66%
dental benefits
None: 18%
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