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Service Desk Analyst Hourly Rate

United States » Job » Service Desk Analyst Overview » Service Desk Analyst Hourly Rate

Updated: 15 May 2013

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Rated 4 out of 5 based on 42 Service Desk Analyst votes.

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Service Desk Analyst 2013 Total Pay (?

XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.

)

$27,367 - $55,713

(Median)

27K

34K

41K

49K

56K

MEDIAN: $40,521

10%

25%

50%

75%

90%

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Want local data for this job?

National Pay Data

	National Hourly Rate Data (? XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey. )	$0	$13	$26	$39
Hourly Rate	$12.16 - $24.19
Overtime	$18.22 - $36.67

	National Annualized Data (? XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey. )	$0	$26K	$52K	$78K
Bonus	$0.00 - $3,081
Profit Sharing	$450.00 - $5,000
Total Pay (? XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare). )	$27,367 - $55,713
Country: United States \| Currency: USD \| Updated: 15 May 2013 \| Individuals Reporting: 161

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Service Desk Analyst Job Listings

IT Service Desk Analyst; ITIL environment; long term contract

May 16

TekConnect, LLC - Dallas, TX

level IT support for service requests and incident... service. • Experience in a call center/service center on a help desk or Service Desk • Use of a ticketing... - Indeed

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Service Desk Analyst

May 08

Wilson Language Training - Oxford, MA

as possible. The Service Desk Analyst works directly... The Service Desk Analyst identifies, researches, and resolves support requests. The Service Desk Analyst... - Indeed

Apply For This Job »

Service Desk Analyst

Apr 12

Northeastern University - Boston, MA

University Service Desk Analyst Requisition Number... role of Service Desk Analyst. As part of the customer services team, the service desk analyst will provide... - Indeed

Apply For This Job »

View More Listings »

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Service Desk Analyst Tasks

Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
Collect information from users to understand and resolve problems remotely or in person.
Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
Follow up with customers to ensure resolution and close out incidents in the tracking system.

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Companies and Industries for Service Desk Analyst Salaries

Popular Industries

Hourly Rate


Information Technology (IT) Services	$12.53 - $24.32
Health Care	$12.86 - $24.19
Help Desk and Call Center Outsourcing	$9.50 - $18.98
Financial Services	$12.78 - $23.93
Computer Repair and Maintenance Services	$10.00 - $22.13

Popular Employers

Hourly Rate

There is not enough data available to display this chart.

Key Statistics for Service Desk Analyst Salaries and Jobs

Gender

	Female 21%			Male 79%
Hourly Rate:	$15.16 - $20.99			$14.37 - $21.02

Years of Experience

Less than 1 year

1-4 years

53%

5-9 years

29%

10-19 years

12%

20 years or more

Top Degrees

Hourly Rate


Bachelor's Degree	$14.08 - $25.83
Associate's Degree	$11.07 - $23.97
Associate of Applied Science (AAS), Computer Networking Systems	$9.25 - $18.00

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Most Common Health Benefits

	Medical: 77%		Dental: 74%
	Vision: 67%		None: 21%

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