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Service Desk Analyst Salary

Median pay for Service Desk Analysts in the United States lies in the neighborhood of $18.48 per hour. With some bonuses approaching $4K and certain profit sharing proceeds approaching $5K, overall incomes of Service Desk Analysts spread between $30K and $57K depending on individual performance. Geographic location and career duration each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. A large number claim medical and dental insurance and a majority get vision coverage. This report is based on answers to PayScale's salary questionnaire.

$30,994 - $59,014
(Median)
$31K
$43K
$59K
MEDIAN: $42,968
10%
50%
90%

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$13.40 - $24.84
(Median)
$13
$18
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,994 - $59,014  
   
Bonus
$0.00 - $3,639  
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,029 - $56,951  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 215
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$13.40 - $24.84  
   
Overtime
$19.42 - $38.62  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,639  
   
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,029 - $56,951  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 265

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United States (change)


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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.

Common Career Paths for Service Desk Analyst


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Service Desk Analysts often transition into Systems Administrator positions, for which compensation tends to be much higher. On average, Systems Administrators earn $55K per year.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst


Just a handful of professional skills are reported by Service Desk Analysts who took the survey. Most notably, skills in Microsoft Office, Microsoft Active Directory, Customer Service, and Information Technology (IT) Support are correlated to pay that is above average. Most people familiar with Customer Service also know Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Respondents with less than five years' experience take home $39K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $46K. Service Desk Analysts see a median salary of $48K after reaching one to two decades on the job. Survey respondents who have worked for more than 20 years actually report somewhat lower incomes of $40K.

Service Desk Analyst Reviews

What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

Related Job Salaries

United States (change)

Experience Affects Service Desk Analyst Salaries



National Average
$41,000

Late-Career
up arrow 2%


Skills That Affect Service Desk Analyst Salaries

Microsoft Office
up arrow 13%


Customer Service
up arrow 2%

Information Technology (IT) Support
up arrow 1%

National Average
$41,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 88 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
5%
1-4 years
49%
5-9 years
29%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 76%
vision benefits Vision: 70% employee benefits None: 15%
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