Service Desk Analyst Salary

The average Service Desk Analyst in the United States can expect to rake in roughly $18.50 per hour. In the world of Service Desk Analysts, overall cash allowance can occasionally include more than $4K from bonuses and, in some exceptional cases, $5K from profit sharing, causing incomes to vary widely between $30K and $56K. Residence is the biggest factor affecting pay for this group, followed by years of experience. Job satisfaction for Service Desk Analysts is high. Making up 79 percent of those who took the survey, male Service Desk Analysts greatly outnumber their female counterparts. Most have medical and dental plans, and a strong majority have vision insurance. The data in this summary comes from the PayScale salary survey.

$31,395 - $58,621

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$13.63 - $24.67

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$31,395 - $58,621  
   
Bonus
$0.00 - $3,721  
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,301 - $56,334  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 232
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.63 - $24.67  
   
Overtime
$19.30 - $38.33  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,721  
   
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,301 - $56,334  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 286
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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.

Common Career Paths for Service Desk Analyst


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Service Desk Analysts might see a strong upturn in salary after transitioning into upper-level roles such as Systems Administrator, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $55K per year.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst


Just a handful of professional skills are reported by Service Desk Analysts who took the survey. Most notably, skills in Microsoft Active Directory, Customer Service, Information Technology Support, and Microsoft Office are correlated to pay that is above average. Those educated in Customer Service tend to be well versed in Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $39K, but folks who have racked up five to 10 years see a notably higher median of $45K. Service Desk Analysts claiming one to two decades of experience make an estimated median of $46K. Folks with more than two decades of experience actually report lower incomes overall; their average comes out to a mere $43K.

Service Desk Analyst Reviews

What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

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Experience Affects Service Desk Analyst Salaries



Late-Career
up arrow 6%

National Average
$41,000


Skills That Affect Service Desk Analyst Salaries


Customer Service
up arrow 2%

Information Technology (IT) Support
0%

National Average
$41,000

Microsoft Office
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 88 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
4%
1-4 years
50%
5-9 years
28%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 76%
vision benefits Vision: 70% employee benefits None: 16%
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