Service Desk Analyst Salary

Service Desk Analysts in the United States can expect to earn an average of $18.47 per hour. In the world of Service Desk Analysts, total cash compensation can vary between $30K and $56K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $4K and $5K, respectively. Geography is the biggest factor affecting pay for this group, followed by experience level. For the most part, Service Desk Analysts enjoy their work and report high levels of job satisfaction. Most receive medical and dental insurance and the larger part get vision plans. The information for this snapshot was generated by responses to the PayScale salary survey.

$30,980 - $58,818
(Median)
$31K
$43K
$59K
MEDIAN: $42,579
10%
50%
90%

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$13.58 - $24.71
(Median)
$14
$18
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,980 - $58,818  
   
Bonus
$0.00 - $3,639  
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,219 - $56,470  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 226
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$13.58 - $24.71  
   
Overtime
$19.56 - $38.42  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,639  
   
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,219 - $56,470  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 282
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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.

Common Career Paths for Service Desk Analyst


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Service Desk Analysts might see a strong upturn in salary after transitioning into upper-level roles such as Systems Administrator, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $55K per year.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst


Typical Service Desk Analysts report a focused set of job skills. Most notably, skills in Microsoft Active Directory, Customer Service, Microsoft Office, and Information Technology (IT) Support are correlated to pay that is above average. Most people familiar with Customer Service also know Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $39K on average, but those with five to 10 years of experience enjoy a much bigger median of $45K. Service Desk Analysts bring in $46K after working for 10 to 20 years. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $43K on average.

Service Desk Analyst Reviews

What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

Related Job Salaries

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Experience Affects Service Desk Analyst Salaries



Late-Career
up arrow 6%

National Average
$41,000


Skills That Affect Service Desk Analyst Salaries


Customer Service
up arrow 2%

Microsoft Office
up arrow 1%

Information Technology (IT) Support
0%

National Average
$41,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 87 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
28%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 76%
vision benefits Vision: 70% employee benefits None: 16%
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