Service Desk Analyst Salary

The average Service Desk Analyst in the United States earns approximately $18.41 per hour. Total cash earnings of Service Desk Analysts range from $30K on the low end to $57K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $4K and $5K, respectively. Geography is the biggest factor affecting pay for this group, followed by tenure. Most receive medical and dental insurance and a strong majority get vision insurance. Most workers in this position report high levels of job satisfaction. This report is based on responses to the PayScale salary survey.

$31,058 - $58,020
(Median)
$31K
$43K
$58K
MEDIAN: $42,711
10%
50%
90%

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$13.17 - $24.87
(Median)
$13
$18
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,058 - $58,020  
   
Bonus
$0.00 - $3,721  
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,834 - $56,788  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 208
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$13.17 - $24.87  
   
Overtime
$19.82 - $38.03  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,721  
   
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,834 - $56,788  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 262

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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.

Common Career Paths for Service Desk Analyst


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Many Service Desk Analysts move into a Systems Administrator role, and folks who currently hold that position report a much higher median income of $55K per year.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst


Typical Service Desk Analysts report a focused set of job skills. Most notably, skills in Microsoft Office, Microsoft Active Directory, Customer Service, and Information Technology (IT) Support are correlated to pay that is above average. Those familiar with Customer Service also tend to know Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $39K, but folks who have racked up five to 10 years see a notably higher median of $46K. Service Desk Analysts who work for 10 to 20 years in their occupation tend to earn about $50K. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $40K.

Service Desk Analyst Reviews

What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

Related Job Salaries

United States (change)

Experience Affects Service Desk Analyst Salaries



National Average
$41,000

Late-Career
up arrow 2%


Skills That Affect Service Desk Analyst Salaries

Microsoft Office
up arrow 12%


Customer Service
up arrow 3%

Information Technology (IT) Support
up arrow 1%

National Average
$41,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 90 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
4%
1-4 years
48%
5-9 years
29%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 77%
vision benefits Vision: 71% employee benefits None: 14%