Service Desk Analyst Salary

Service Desk Analysts in the United States can expect wages of $18.45 per hour on average. Overall cash earnings for Service Desk Analysts stretch from $30K on the lower end to $57K near the top, and the heftiest packages can encompass around $4K from bonuses and $5K from profit sharing. Residence is the biggest factor affecting pay for this group, followed by career duration. Most have medical and dental plans, and a strong majority have vision insurance. Work is enjoyable for Service Desk Analysts, who typically claim high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.

$31,072 - $58,720
(Median)
$31K
$43K
$59K
MEDIAN: $42,616
10%
50%
90%

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$13.50 - $24.70
(Median)
$13
$18
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,072 - $58,720  
   
Bonus
$0.00 - $3,639  
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,143 - $56,652  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 221
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$13.50 - $24.70  
   
Overtime
$19.48 - $38.25  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,639  
   
Profit Sharing
$-0.50 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,143 - $56,652  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 284
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Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.

Common Career Paths for Service Desk Analyst


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Service Desk Analysts often transition into Systems Administrator positions, for which compensation tends to be much higher. On average, Systems Administrators earn $55K per year.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst


Service Desk Analysts report a focused set of job skills. Most notably, skills in Microsoft Active Directory, Customer Service, Microsoft Office, and Information Technology (IT) Support are correlated to pay that is above average. For most people, competency in Customer Service indicates knowledge of Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $39K; however, individuals with five to 10 years of experience bring in $46K on average — a distinctly larger sum. Service Desk Analysts see a median salary of $46K after reaching one to two decades on the job. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Service Desk Analysts report making only $43K on average.

Service Desk Analyst Reviews

What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

Related Job Salaries

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Experience Affects Service Desk Analyst Salaries



Late-Career
up arrow 6%

National Average
$41,000


Skills That Affect Service Desk Analyst Salaries


Customer Service
up arrow 3%

Microsoft Office
up arrow 2%

Information Technology (IT) Support
up arrow 1%

National Average
$41,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
28%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 76%
vision benefits Vision: 70% employee benefits None: 15%
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