Entry-Level Service Desk Analysts pull down an average of $17.23 per hour. Total cash compensation for Entry-Level Service Desk Analysts generally runs between $28K and $53K depending on bonuses that can occasionally exceed $5K. Most workers in this position report high levels of job satisfaction. The vast majority of Entry-Level Service Desk Analysts (84 percent) who took the survey are men. A strong majority enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. This overview is based on answers to PayScale's salary questionnaire.
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$30,033 - $57,416
$30K
$40K
$57K
MEDIAN: $40,179
10%
50%
90%

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$12.60 - $22.36
$13
$17
$22
MEDIAN: $17.23
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,033 - $57,416  
   
Bonus
$0.00 - $4,872  
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,803 - $52,587  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 154
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.60 - $22.36  
   
Overtime
$15.63 - $35.92  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,872  
   
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,803 - $52,587  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 217

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Pay Difference by Location

National Average: $38,508

Larger city markers indicate a job is popular in that location.

New York is home to an above-average pay rate for Entry-Level Service Desk Analysts, 25 percent higher than the national average. Entry-Level Service Desk Analysts can also look forward to large paychecks in cities like San Francisco (+17 percent), Washington (+11 percent), Tampa (+8 percent), and Houston (+5 percent). Falling short of the national average by 3 percent, the area with the worst salaries is Columbus. Two other places where employers salaries are below the median are St. Louis and Minneapolis (2 percent lower).

Service Desk Analyst Advice

Q: What do you wish you knew about your job when you first started out?

Service Desk Analyst in Arlington:
Know the priority structure of tickets and don't allow yourself to be manipulated into changing it to assuage customers.

Key Stats for Service Desk Analyst

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 52 votes.
081
Less than 1 year
5%
1-4 years
81%
5-9 years
13%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Service Desk Analyst Salaries

Microsoft Active Directory
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 3%


National Average
$39,000

Help Desk / Desktop Support (Tier 1)
up arrow 2%


Microsoft Office
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 52 votes.

Gender

Female
16 %
Male
84 %

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 65%
dental benefits
None: 20%
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