The average Entry-Level Service Desk Analyst earns approximately $17.59 per hour. For the most part, Entry-Level Service Desk Analysts enjoy their work and report high levels of job satisfaction. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. The vast majority of Entry-Level Service Desk Analysts (83 percent) survey respondents are men. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$30,076 - $57,434
(Median)
$30K
$40K
$57K
MEDIAN: $39,994
10%
50%
90%

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$12.62 - $22.69
(Median)
$13
$18
$23
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,076 - $57,434  
   
Bonus
$0.00 - $5,022  
Profit Sharing
$73.50  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,074 - $53,188  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 152
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.62 - $22.69  
   
Overtime
$15.86 - $35.48  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,022  
   
Profit Sharing
$73.50  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,074 - $53,188  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 204

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Pay Difference by Location

National Average: $38,810

Larger city markers indicate a job is popular in that location.

New York offers some of the highest pay in the country for Entry-Level Service Desk Analysts, 24 percent above the national average. Entry-Level Service Desk Analysts will also find cushy salaries in San Francisco (+16 percent), Washington (+10 percent), Tampa (+7 percent), and Houston (+4 percent). With compensation 3 percent below the national average, St. Louis is not known for hefty paychecks and actually represents the lowest-paying market.

Service Desk Analyst Advice

What do you wish you knew about your job when you first started out?

Service Desk Analyst in Arlington:
Know the priority structure of tickets and don't allow yourself to be manipulated into changing it to assuage customers.

Location:
Years in Fields/Career:
United States (change)

Skills That Affect Service Desk Analyst Salaries

Microsoft Active Directory
up arrow 3%

Information Technology (IT) Support
up arrow 1%

Help Desk / Desktop Support (Tier 1)
up arrow 1%

National Average
$39,000

Customer Service
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 2%

Microsoft Office
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 47 votes.

Gender

Female
17 %
Male
83 %

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 74%
medical benefits
Vision: 67%
dental benefits
None: 19%
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