Service Desk Manager Salary

Service Desk Managers in the United States are often veterans in their line of work, with just over a half bringing more than 10 years of experience to the table. Salaries slide in at $76K per year on average but can range from $40K to $109K per year. Residence and years of experience each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Most workers in this position report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$45,568 - $106,230
$46K
$76K
$110K
MEDIAN: $75,918
10%
50%
90%

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$7.92 - $44.00
$7
$16
$44
MEDIAN: $16.28
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$45,568 - $106,230  
   
Bonus
$494.93 - $11,693  
Profit Sharing
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,070 - $109,315  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 214
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$7.92 - $44.00  
   
Overtime
$24.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$494.93 - $11,693  
   
Profit Sharing
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,070 - $109,315  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 19

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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

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Popular Skills for Service Desk Manager


Service Desk Managers report using a pretty varied skill set on the job. Most notably, skills in Information Technology Infrastructure Library, People Management, Information Technology Support, and Systems Help Desk Management are correlated to pay that is above average, with boosts between 5 percent and 8 percent. Skills that seem to negatively impact pay include Customer Service. Most people familiar with Customer Service also know People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Pay by Experience for a Service Desk Manager has a positive trend. An entry-level Service Desk Manager with less than 5 years of experience can expect to earn an average total compensation of $61,000 based on 78 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Desk Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $78,000 based on 72 salaries. An experienced Service Desk Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $86,000 based on 106 salaries. A Service Desk Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $84,000 based on 39 salaries.

Pay Difference by Location

National Average: $77,201

Larger city markers indicate a job is popular in that location.

Washington is home to an above-average pay rate for Service Desk Managers, 29 percent higher than the national average. Service Desk Managers will also find cushy salaries in San Francisco (+27 percent), Miami (+24 percent), New York (+22 percent), and Houston (+10 percent). Dallas ranks last in the field for pay, reporting salaries 11 percent below the national average. A couple other locations with smaller-than-average paychecks include Charlotte (10 percent lower) and Los Angeles (9 percent lower).

Related Job Salaries

Key Stats for Service Desk Manager

Gender

Female
21 %
Male
79 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.
Less than 1 year
0%
1-4 years
23%
5-9 years
22%
10-19 years
38%
20 years or more
17%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Desk Manager Salaries

▲11%

▲9%

▲1%

National Average
$77,000

▼20%

Skills That Affect Service Desk Manager Salaries




Systems Help Desk Management
▼0%

National Average
$77,000


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
0%
1-4 years
23%
5-9 years
22%
10-19 years
38%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 79%
vision benefits
Vision: 72%
no benefits
None: 9%