Service Desk Manager Salary

Service Desk Managers in the United States take home approximately $73K annually on average. Overall cash earnings of Service Desk Managers stretch from $40K near the bottom to $106K at the top, and the heftiest packages can encompass around $15K each from bonuses and profit sharing. Geographic location is the biggest factor affecting pay for this group, followed by experience level. Medical benefits are awarded to most, and a strong majority earn dental coverage. The majority of workers are highly satisfied with their job. Generally, women make up less than a third of all Service Desk Managers who answered the questionnnaire. Respondents to the PayScale salary survey provided the data for this report.

$45,012 - $101,290
(Median)
$45K
$73K
$100K
MEDIAN: $72,575
10%
50%
90%

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$9.65 - $27.85
(Median)
$9
$16
$28
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$45,012 - $101,290  
   
Bonus
$0.00 - $14,720  
Profit Sharing
$199.33 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,180 - $105,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 302
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.65 - $27.85  
   
Hourly Tips
$0.50  
Overtime
$0.00 - $37.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,720  
   
Profit Sharing
$199.33 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,180 - $105,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 28
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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

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Popular Skills for Service Desk Manager


Service Desk Managers usually report a few specific skills. Most notably, skills in Information Technology Infrastructure Library, People Management, Systems Help Desk Management, and Information Technology Support are correlated to pay that is above average, with boosts between 8 percent and 14 percent. Most people experienced in Customer Service also know People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $60K; however, individuals with five to 10 years of experience bring in $71K on average — a distinctly larger sum. On average, Service Desk Managers make $83K following one to two decades on the job. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $82K by contrast.

Related Job Salaries

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Experience Affects Service Desk Manager Salaries



National Average
$72,000



Skills That Affect Service Desk Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 65 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

1-4 years
22%
5-9 years
28%
10-19 years
40%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 77%
medical benefits
Vision: 62%
dental benefits
None: 11%
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