Service Desk Managers in the United States are often veterans in their line of work, with more than half bringing more than 10 years of experience to the table. Salaries slide in at $76K per year on average but can range from $39K to $107K per year. Including potential for bonuses and profit sharing — peaking near $11K and $12K, respectively — total cash payment to Service Desk Managers can bottom out near $39K or peak near $107K depending on individual performance. Geographic location and career duration each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. This overview is based on answers to PayScale's salary questionnaire.

$43,857 - $103,799
(Median)
$44K
$76K
$100K
MEDIAN: $76,087
10%
50%
90%

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$8.05 - $43.06
(Median)
$8
$16
$43
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,857 - $103,799  
   
Bonus
$300.00 - $11,130  
Profit Sharing
$201.34 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,546 - $106,956  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 229
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$8.05 - $43.06  
   
Overtime
$24.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$300.00 - $11,130  
   
Profit Sharing
$201.34 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,546 - $106,956  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 22
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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

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Popular Skills for Service Desk Manager


Service Desk Managers note just a narrow range of job skills. Most notably, skills in Information Technology Infrastructure Library, People Management, Information Technology Support, and Systems Help Desk Management are correlated to pay that is above average, with boosts in pay of 6 percent. Most people familiar with Customer Service also know People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Service Desk Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries for the relatively untried average out to around $61K, but survey participants with five to 10 years of experience earn a significantly higher median of $77K. Service Desk Managers who work for 10 to 20 years in their occupation tend to earn about $86K. Service Desk Managers with more than 20 years of experience report incomes that are no higher than those with 10 to 20 years on the job.

Pay Difference by Location

National Average: $77,270

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 27 percent, Service Desk Managers in San Francisco receive some of the highest pay in the country. Service Desk Managers will also find cushy salaries in Miami (+24 percent), New York (+22 percent), Washington (+18 percent), and Dallas (+7 percent). The smallest paychecks in the market, 11 percent south of the national average, can be found in Los Angeles. Workers in Charlotte and Santa Barbara earn salaries that trail the national average for those in this profession (10 percent less and 9 percent less, respectively).

Related Job Salaries

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Experience Affects Service Desk Manager Salaries




National Average
$77,000


Skills That Affect Service Desk Manager Salaries




Systems Help Desk Management
up arrow 3%

National Average
$77,000

Customer Service
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
0%
1-4 years
23%
5-9 years
22%
10-19 years
38%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 77%
medical benefits
Vision: 68%
dental benefits
None: 11%
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