Service Desk Manager Salary

Slightly more than half of Service Desk Managers in the United States have been in the field for more than 10 years. Pay can fall anywhere from $40K to $110K per year, but median earnings come to around $76K annually. Geographic location is the biggest factor affecting pay for this group, followed by career duration. The majority of Service Desk Managers claim high levels of job satisfaction. There are far more male Service Desk Managers survey respondents than women, making up 81 percent. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a fair number.

$45,308 - $106,334
$45K
$76K
$110K
MEDIAN: $76,354
10%
50%
90%

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$7.92 - $44.00
$7
$16
$44
MEDIAN: $16.28
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$45,308 - $106,334  
   
Bonus
$450.00 - $11,465  
Profit Sharing
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,929 - $109,530  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 221
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$7.92 - $44.00  
   
Overtime
$24.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$450.00 - $11,465  
   
Profit Sharing
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,929 - $109,530  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 19

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

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Popular Skills for Service Desk Manager


Survey results show that Service Desk Managers use a fair number of skills. Most notably, skills in Information Technology Infrastructure Library, People Management, Information Technology Support, and Systems Help Desk Management are correlated to pay that is above average, with boosts between 4 percent and 6 percent. It is often found that people who know Customer Service are also skilled in People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $62K on average, but those with five to 10 years of experience enjoy a much bigger median of $78K. Service Desk Managers claiming one to two decades of experience make an estimated median of $86K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $85K on average.

Pay Difference by Location

National Average: $77,561

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 29 percent, Service Desk Managers in Washington receive some of the highest pay in the country. Service Desk Managers can also look forward to large paychecks in cities like San Francisco (+27 percent), Miami (+23 percent), New York (+15 percent), and Houston (+10 percent). Falling short of the national average by 10 percent, the area with the worst salaries is Charlotte. Employers also pay below the national average in Los Angeles and Santa Barbara (10 percent lower).

Related Job Salaries

Key Stats for Service Desk Manager

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.
Less than 1 year
0%
1-4 years
23%
5-9 years
22%
10-19 years
38%
20 years or more
17%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Desk Manager Salaries

▲11%

▲10%

▲1%

National Average
$78,000

▼21%

Skills That Affect Service Desk Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
0%
1-4 years
23%
5-9 years
22%
10-19 years
38%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 79%
vision benefits
Vision: 72%
dental benefits
None: 10%
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