Service Desk Manager Salary

Earnings for Service Desk Managers in the United States come in at around $73K annually on average. Including potential bonuses and profit sharing proceeds (more than $15K for each in exceptional cases) overall income bottoms out near $40K and hits $106K on the high end. Geographic location is the biggest factor affecting pay for this group, followed by experience level. The majority of Service Desk Managers claim high levels of job satisfaction. Making up 75 percent of those who took the survey, male Service Desk Managers greatly outnumber their female counterparts. Most report receiving medical coverage from their employers and a strong majority collect dental insurance.

$45,012 - $101,290
(Median)
$45K
$73K
$100K
MEDIAN: $72,575
10%
50%
90%

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$9.65 - $27.85
(Median)
$9
$16
$28
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$45,012 - $101,290  
   
Bonus
$0.00 - $14,720  
Profit Sharing
$199.33 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,180 - $105,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 302
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.65 - $27.85  
   
Hourly Tips
$0.50  
Overtime
$0.00 - $37.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,720  
   
Profit Sharing
$199.33 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,180 - $105,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 28
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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

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Popular Skills for Service Desk Manager


Service Desk Managers report using a pretty varied skill set on the job. Most notably, skills in Information Technology Infrastructure Library, People Management, Systems Help Desk Management, and Information Technology Support are correlated to pay that is above average, with boosts between 8 percent and 14 percent. Those educated in Customer Service tend to be well versed in People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Although individuals who have less than five years' experience earn $60K on average, people with five to 10 years benefit from a notably larger average of $71K. Service Desk Managers bring in $83K after working for 10 to 20 years. Folks with more than two decades of experience actually report lower incomes overall; their average comes out to a mere $82K.

Related Job Salaries

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Experience Affects Service Desk Manager Salaries



National Average
$72,000



Skills That Affect Service Desk Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 65 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

1-4 years
22%
5-9 years
28%
10-19 years
40%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 77%
medical benefits
Vision: 62%
dental benefits
None: 11%
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