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Service Desk Manager Salary

An average Service Desk Manager in the United States can expect to take home roughly $71K annually. Overall incomes of Service Desk Managers generally bottom out at around $40K and peak near $104K; the final number can, in exceptional cases, include upwards of $14K each for bonuses and profit sharing proceeds. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Most Service Desk Managers report high levels of job satisfaction. Generally, women make up less than a third of all Service Desk Managers who answered the questionnnaire. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$44,819 - $98,080
(Median)
$45K
$71K
$98K
MEDIAN: $70,948
10%
50%
90%

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$8.80 - $27.85
(Median)
$8
$16
$28
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$44,819 - $98,080  
   
Bonus
$0.00 - $14,000  
Profit Sharing
$204.26 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,574 - $103,733  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 249
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$8.80 - $27.85  
   
Overtime
$0.00 - $37.68  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,000  
   
Profit Sharing
$204.26 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,574 - $103,733  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 28

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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

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Popular Skills for Service Desk Manager


Service Desk Managers typically list a handful of skills they use on the job. Most notably, skills in Information Technology Infrastructure Library, Systems Help Desk Management, People Management, and Information Technology Support are correlated to pay that is above average, with boosts between 9 percent and 13 percent. Those proficient in Customer Service are, more often than not, also skilled in People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $58K, but people who have been around for five to 10 years earn a noticeably bigger sum of $70K. Service Desk Managers bring in $80K after working for 10 to 20 years. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Service Desk Managers report making only $77K on average.

Related Job Salaries

United States (change)

Experience Affects Service Desk Manager Salaries


Late-Career
up arrow 10%

National Average
$70,000



Skills That Affect Service Desk Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 63 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

1-4 years
22%
5-9 years
29%
10-19 years
40%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 80%
vision benefits Vision: 63% employee benefits None: 10%
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