Service Desk Manager Salary

A little more than half of Service Desk Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $43K to $108K per year, and the average comes out to $75K annually. Total cash compensation to Service Desk Managers approaches anywhere from $43K on the lower end to $108K on the higher end; in exceptional cases, this can include more than $12K from bonuses and upwards of $15K from profit sharing. Residence is the biggest factor affecting pay for this group, followed by career duration. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. The majority of workers are highly satisfied with their job. Among survey respondents, men are more common than women; 80 percent of Service Desk Managers are male. The data in this summary comes from the PayScale salary survey.

$50,510 - $106,112
$51K
$75K
$110K
MEDIAN: $75,415
10%
50%
90%

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$7.96 - $43.70
$8
$17
$44
MEDIAN: $17.00
10%
50%
90%

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$0$108K
Salary $50,510 - $106,112
Bonus $491.32 - $11,792
Profit Sharing $202.73 - $14,795
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,518 - $108,076
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 238
Hourly Data $0$43
Hourly Rate $7.96 - $43.70
Overtime $27.00
Annual Data $0$108K
Bonus $491.32 - $11,792
Profit Sharing $202.73 - $14,795
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,518 - $108,076
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 20

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

Service Desk Manager Job Listings

Popular Skills for Service Desk Manager


Service Desk Managers report a narrow range of specific skills. Most notably, skills in Information Technology Infrastructure Library, People Management, Information Technology Support, and Systems Help Desk Management are correlated to pay that is above average, with boosts between 6 percent and 9 percent. The majority of those who know Customer Service also know People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Pay by Experience for a Service Desk Manager has a positive trend. An entry-level Service Desk Manager with less than 5 years of experience can expect to earn an average total compensation of $61,000 based on 78 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Desk Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $78,000 based on 72 salaries. An experienced Service Desk Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $86,000 based on 106 salaries. A Service Desk Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $84,000 based on 39 salaries.

Pay Difference by Location

National Average: $76,184

Larger city markers indicate a job is popular in that location.

For Service Desk Managers, Washington provides a pay rate that is 31 percent greater than the national average. Service Desk Managers can also look forward to large paychecks in cities like San Francisco (+29 percent), Miami (+26 percent), New York (+23 percent), and Houston (+12 percent). Falling short of the national average by 9 percent, the area with the worst salaries is Dallas. Two other places where employers offer below-median salaries are Charlotte (9 percent less) and Los Angeles (8 percent less).

Related Job Salaries

Key Stats for Service Desk Manager

Gender

Female
20 %
Male
80 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.
Less than 1 year
0%
1-4 years
21%
5-9 years
24%
10-19 years
37%
20 years or more
18%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Desk Manager Salaries

▲13%

▲11%

▲3%

National Average
$76,000

▼19%

Skills That Affect Service Desk Manager Salaries




Systems Help Desk Management
▲1%

National Average
$76,000


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
0%
1-4 years
21%
5-9 years
24%
10-19 years
37%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 81%
vision benefits
Vision: 75%
no benefits
None: 7%
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