Service Desk Manager Salary (United States)

A Service Desk Manager earns an average salary of $68,068 per year. Most people with this job move on to other positions after 20 years in this career. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job.
Service Desk Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$43,889 - $95,472
(Median)
44K
57K
68K
80K
95K
MEDIAN: $68,067
10%
25%
50%
75%
90%
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Service Desk Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.62 - $28.25
(Median)
8
12
16
20
28
MEDIAN: $16.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$43,889 - $95,472  
   
Bonus
$0.00 - $12,000  
Profit Sharing
$394.53 - $14,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,235 - $100,504  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 226
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$8.62 - $28.25  
   
Overtime
$0.00 - $41.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $12,000  
   
Profit Sharing
$394.53 - $14,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,235 - $100,504  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 226
Is Service Desk Manager your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:
Job Description for Service Desk Manager
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

Service Desk Manager Job Listings

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Popular Skills for Service Desk Manager
Pay by Experience Level for Service Desk Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Chicago
up arrow 52%
Washington
up arrow 25%
Houston
up arrow 3%
National Average
$68,000
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Service Desk Manager Salaries

Late-Career
up arrow 5%
National Average
$68,000
Entry-Level
up arrow 13%

Skills That Affect Service Desk Manager Salaries

Information Technology Infrastructure Library (ITIL)
up arrow 18%
People Management
up arrow 8%
Information Technology (IT) Support
up arrow 6%
Systems Help Desk Management
up arrow 4%
Customer Service
up arrow 2%
National Average
$68,000
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 57 votes.
Gender
Female
34%
female alumni
 
Male
66%
male alumni
Years of Experience
1-4 years
20%
5-9 years
31%
10-19 years
40%
20 years or more
8%
Common Health Benefits
medical benefits Medical: 90% dental benefits Dental: 82%
vision benefits Vision: 64% employee benefits None: 8%
Find Out Exactly What You Should Be Paid
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Years in Field/Career:
Location:
United States (change)
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