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Service Desk Manager Salary

Service Desk Managers in the United States take home an average $70K annually. Final cash compensation to Service Desk Managers varies from around $40K to approximately $103K; choice pay grades include potential for bonuses and profit sharing as high as $13K and $15K, respectively. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Job satisfaction for Service Desk Managers is high. Most Service Desk Managers survey respondents are men (73 percent). Most enjoy medical while a large number get dental coverage. Vision coverage is also available to the larger part. The numbers in this rundown were provided by PayScale's salary survey participants.

$44,660 - $98,022
(Median)
$45K
$70K
$98K
MEDIAN: $70,362
10%
50%
90%

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$9.62 - $27.95
(Median)
$9
$17
$28
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$44,660 - $98,022  
   
Bonus
$0.00 - $12,913  
Profit Sharing
$204.26 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,065 - $103,137  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 250
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.62 - $27.95  
   
Overtime
$0.00 - $37.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $12,913  
   
Profit Sharing
$204.26 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,065 - $103,137  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 27

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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

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Popular Skills for Service Desk Manager


Service Desk Managers report using a pretty varied skill set on the job. Most notably, skills in Information Technology Infrastructure Library, Systems Help Desk Management, People Management, and Information Technology Support are correlated to pay that is above average, with boosts between 10 percent and 15 percent. Those proficient in Customer Service are, more often than not, also skilled in People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $58K, but people who have been around for five to 10 years earn a noticeably bigger sum of $69K. The average pay reported by folks with 10 to 20 years of experience is around $78K. Service Desk Managers who claim more than two decades of experience actually make somewhat smaller average paychecks of $74K.

Related Job Salaries

United States (change)

Experience Affects Service Desk Manager Salaries


Late-Career
up arrow 6%

National Average
$70,000



Skills That Affect Service Desk Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 64 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

1-4 years
21%
5-9 years
29%
10-19 years
42%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 64% employee benefits None: 10%