Service Desk Manager Salary

Service Desk Managers in the United States take home approximately $71K annually on average. Including potential bonuses and profit sharing proceeds (more than $14K for each in exceptional cases) overall income bottoms out near $39K and hits $104K on the high end. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Job satisfaction is reported as high by the vast majority of workers. Generally, women make up less than a third of all Service Desk Managers who answered the questionnnaire. Medical benefits are awarded to most, and a large number earn dental coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$44,465 - $97,971
(Median)
$44K
$71K
$98K
MEDIAN: $70,989
10%
50%
90%

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$8.82 - $27.74
(Median)
$8
$16
$28
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$44,465 - $97,971  
   
Bonus
$0.00 - $14,448  
Profit Sharing
$206.08 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,670 - $103,551  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 251
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$8.82 - $27.74  
   
Overtime
$0.00 - $37.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,448  
   
Profit Sharing
$206.08 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,670 - $103,551  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 29
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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

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Popular Skills for Service Desk Manager


Survey results show that Service Desk Managers use a fair number of skills. Most notably, skills in Information Technology Infrastructure Library, People Management, Systems Help Desk Management, and Information Technology Support are correlated to pay that is above average, with boosts between 9 percent and 14 percent. Those familiar with Customer Service also tend to know People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $58K on average, but those with five to 10 years of experience enjoy a much bigger median of $70K. On average, Service Desk Managers make $80K following one to two decades on the job. For some reason, Service Desk Managers with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $77K.

Related Job Salaries

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Experience Affects Service Desk Manager Salaries


Late-Career
up arrow 9%

National Average
$70,000



Skills That Affect Service Desk Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

1-4 years
23%
5-9 years
29%
10-19 years
40%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 64% employee benefits None: 10%
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