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Service Desk Manager Salary

Service Desk Managers in the United States can expect to earn an average of $69K annually. Overall incomes of Service Desk Managers generally bottom out at around $39K and peak near $104K; the final number can, in exceptional cases, include upwards of $13K each for bonuses and profit sharing proceeds. Geography is the biggest factor affecting pay for this group, followed by years of experience. The majority of workers are highly satisfied with their job. Medical benefits are awarded to most, and a large number earn dental coverage. Male Service Desk Managers are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. The figures in this rundown are based on the results of PayScale's salary questionnaire.
$44,188 - $98,384
(Median)
44K
57K
69K
82K
98K
MEDIAN: $68,995
10%
25%
50%
75%
90%

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$9.60 - $27.95
(Median)
9
12
17
20
28
MEDIAN: $16.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$44,188 - $98,384  
   
Bonus
$0.00 - $13,000  
Profit Sharing
$300.00 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,162 - $103,740  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 242
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.60 - $27.95  
   
Overtime
$0.00 - $38.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $13,000  
   
Profit Sharing
$300.00 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,162 - $103,740  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 27
United States (change)

Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

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Popular Skills for Service Desk Manager


Service Desk Managers note just a narrow range of job skills. Most notably, skills in Information Technology Infrastructure Library, People Management, Systems Help Desk Management, and Information Technology Support are correlated to pay that is above average, with boosts between 7 percent and 20 percent. Those proficient in Customer Service are, more often than not, also skilled in Information Technology (IT) Support and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $56K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $69K. People with 10 to 20 years of experience make an average of about $77K in this role. Service Desk Managers who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $73K.

Related Job Salaries

Experience Affects Service Desk Manager Salaries


Late-Career
up arrow 7%


National Average
$69,000


Skills That Affect Service Desk Manager Salaries

Information Technology Infrastructure Library (ITIL)
up arrow 20%




Customer Service
up arrow 2%

National Average
$69,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 66 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

1-4 years
21%
5-9 years
29%
10-19 years
42%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 81%
vision benefits Vision: 64% employee benefits None: 9%