Service Desk Manager Salary

Average Service Desk Managers in the United States make around $71K annually. The range in cash compensation to Service Desk Managers ($38K to $104K) includes potential earnings of $14K each from bonuses and profit sharing in exceptional cases. Residence is the biggest factor affecting pay for this group, followed by tenure. Most Service Desk Managers survey respondents are men (72 percent). Medical benefits are awarded to most, and a strong majority earn dental coverage. Most Service Desk Managers like their work and job satisfaction is high. Participants in PayScale's salary questionnaire provided the particulars of this report.

$43,765 - $98,656

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$8.82 - $27.74

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,765 - $98,656  
   
Bonus
$0.00 - $14,286  
Profit Sharing
$206.08 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,106 - $103,876  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 257
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$8.82 - $27.74  
   
Overtime
$0.00 - $37.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,286  
   
Profit Sharing
$206.08 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,106 - $103,876  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 29
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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

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Popular Skills for Service Desk Manager


Service Desk Managers report a narrow range of specific skills. Most notably, skills in Information Technology Infrastructure Library, People Management, Systems Help Desk Management, and Information Technology Support are correlated to pay that is above average, with boosts between 9 percent and 15 percent. Most people familiar with Customer Service also know People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $57K, but folks who have racked up five to 10 years see a notably higher median of $70K. People with 10 to 20 years of experience make an average of about $82K in this role. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $79K.

Related Job Salaries

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Experience Affects Service Desk Manager Salaries



National Average
$71,000



Skills That Affect Service Desk Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 61 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

1-4 years
23%
5-9 years
28%
10-19 years
41%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 80%
vision benefits Vision: 63% employee benefits None: 11%
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