Service Desk Manager Salary

Service Desk Managers in the United States take home an average $71K annually. Total cash compensation to Service Desk Managers varies from $38K to $104K; higher pay grades include potential for bonuses and profit sharing as high as $14K each. Geographic location is the biggest factor affecting pay for this group, followed by experience level. Making up 72 percent of those who took the survey, male Service Desk Managers greatly outnumber their female counterparts. Medical benefits are awarded to most, and a strong majority earn dental coverage. Job satisfaction is reported as high by the vast majority of workers.

$43,935 - $98,243
(Median)
$44K
$71K
$98K
MEDIAN: $70,989
10%
50%
90%

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$8.82 - $27.74
(Median)
$8
$16
$28
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$43,935 - $98,243  
   
Bonus
$0.00 - $14,286  
Profit Sharing
$206.08 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,412 - $103,857  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 256
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$8.82 - $27.74  
   
Overtime
$0.00 - $37.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,286  
   
Profit Sharing
$206.08 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,412 - $103,857  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 29
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Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

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Popular Skills for Service Desk Manager


Survey results suggest that Service Desk Managers use a fairly large toolkit of professional skills. Most notably, skills in Information Technology Infrastructure Library, People Management, Systems Help Desk Management, and Information Technology Support are correlated to pay that is above average, with boosts between 9 percent and 15 percent. The majority of those who know Customer Service also know People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $57K, but people who have been around for five to 10 years earn a noticeably bigger sum of $70K. Service Desk Managers with one to two decades of relevant experience report an average salary of approximately $81K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $79K on average.

Related Job Salaries

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Experience Affects Service Desk Manager Salaries



National Average
$70,000



Skills That Affect Service Desk Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 61 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

1-4 years
23%
5-9 years
28%
10-19 years
40%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 80%
vision benefits Vision: 63% employee benefits None: 11%
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