Service Desk Manager Salary (United States)

A Service Desk Manager earns an average salary of $68,445 per year. Most people with this job move on to other positions after 20 years in this career. The skills that increase pay for this job the most are Information Technology Infrastructure Library (ITIL) and People Management.
Service Desk Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$43,968 - $95,920
(Median)
44K
57K
68K
81K
96K
MEDIAN: $68,445
10%
25%
50%
75%
90%
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Service Desk Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.65 - $28.15
(Median)
8
12
16
22
28
MEDIAN: $16.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$43,968 - $95,920  
   
Bonus
$0.00 - $10,926  
Profit Sharing
$394.53 - $14,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,175 - $101,696  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 239
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$8.65 - $28.15  
   
Overtime
$0.00 - $41.43  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,926  
   
Profit Sharing
$394.53 - $14,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,175 - $101,696  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 239
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Location:
United States (change)
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Job Description for Service Desk Manager

  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.

Service Desk Manager Job Listings

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Popular Skills for Service Desk Manager

Pay by Experience Level for Service Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Washington
up arrow 25%
Houston
up arrow 3%
National Average
$68,000
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Service Desk Manager Salaries

Late-Career
up arrow 6%
National Average
$68,000
Entry-Level
up arrow 14%

Skills That Affect Service Desk Manager Salaries

Information Technology Infrastructure Library (ITIL)
up arrow 23%
People Management
up arrow 10%
Information Technology (IT) Support
up arrow 7%
Customer Service
up arrow 2%
Systems Help Desk Management
up arrow 2%
National Average
$68,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 59 votes.

Gender

Female
34%
female alumni
 
Male
66%
male alumni

Years of Experience

1-4 years
20%
5-9 years
31%
10-19 years
41%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 82%
vision benefits Vision: 64% employee benefits None: 9%
Find Out Exactly What You Should Be Paid
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