Service managers are responsible for the day-to-day operation of their company’s service operations. They must create repair estimates and turnaround times. They must schedule their servicepersons effectively and efficiently. They must complete all necessary documentation relevant to service completion and labor expenses. They follow up with customers as necessary.
Together with human resources, they select, interview, and hire staff at their department. They must make sure that all employees comply with environmental laws and regulations. They must adhere to Occupational Safety and Health administration (OSHA) rules and regulations. They must follow their company’s guidelines, policies, and procedures related to safety, customer service, and work quality. They must be knowledgeable in the services that their company offers. They must be proficient in employee performance analysis. They must have leadership and interpersonal skills. They must have excellent customer service skills. They must be able to build strong teamwork.
Most employers require that service managers have a bachelor’s degree in marketing, finance, business administration, or other relevant fields. However, some companies may accept candidates with significant years of experience in lieu of a bachelor's degree requirement. They may be required to be proficient in the use of Microsoft Office and their company’s software. They must conduct job performance reviews in accordance with their company’s guidelines, policies, and procedures. They must keep themselves up to date with relevant product trends are relevant to their industry.