Service Manager (General) Salary

Median pay for Service Managers in the United States comes out to approximately $55K annually, but employers in San Diego pay the most, the average compensation in that city is around $84K. Service Managers can also look forward to large paychecks in cities like Columbus (+30 percent), Atlanta (+25 percent), Chicago (+24 percent), and Boston (+17 percent). The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$39,164 - $84,583
$39K
$55K
$85K
MEDIAN: $55,189
10%
50%
90%

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$12.65 - $28.19
$13
$19
$28
MEDIAN: $19.29
10%
50%
90%

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$0$86K
Salary $39,164 - $84,583
Bonus $242.40 - $11,980
Profit Sharing $0.00 - $7,946
Commission $301.00 - $41,217
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,782 - $86,372
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 395
Hourly Data $0$45
Hourly Rate $12.65 - $28.19
Hourly Tips $0.05
Overtime $17.84 - $45.60
Annual Data $0$86K
Bonus $242.40 - $11,980
Commission $301.00 - $41,217
Profit Sharing $0.00 - $7,946
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,782 - $86,372
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 135

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Service Manager (General)

Many different industries use the title of service manager or service manager (general). While this is a job title seen sometimes in the restaurant and hospitality industry, most often these managers are also known as front of house or dining room managers. Generally, most employers of service managers are in the field of repair work, specifically involving cars or equipment. A service manager works to ensure the team under their responsibility performs services to the standards of the organization. The service manager interacts with the customer as well, determining that the services performed met or exceeded expectations.

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Service Manager (General) Tasks

  • Develop sales and customer loyalty by fostering a culture of customer service excellence
  • Maintain safety standards for workplace environments.
  • Cultivate a positive and responsive work culture through clear communication, organization, and performance reviews.

Common Career Paths for Service Manager (General)


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For Service Managers, career advancements do not tend to correlate with a rise in salary. On average, lower-level Service Managers earn similar salaries to those in higher-end positions like Automotive Service Manager.

Service Manager (General) Job Listings

Popular Employer Salaries for Service Manager (General)


Popular Skills for Service Manager (General)


Survey participants wield an impressively varied skill set on the job. Most notably, facility with Sales Management, Electronic Troubleshooting, and Training are correlated to pay that is significantly above average, leading to increases of 30 percent, 23 percent, and 15 percent, respectively. Skills that seem to negatively impact pay include Inventory Management and Oral / Verbal Communication. Customer Service and Operations Management are correlating skills — those who know the former usually know the latter.

Pay by Experience Level for Service Manager (General)

Pay by Experience for a Service Manager (General) has a positive trend. An entry-level Service Manager (General) with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 166 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Manager (General) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $54,000 based on 158 salaries. An experienced Service Manager (General) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $58,000 based on 211 salaries. A Service Manager (General) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $61,000 based on 110 salaries.

Pay Difference by Location

National Average: $54,211

Larger city markers indicate a job is popular in that location.

Service Manager (General) Reviews

Q: What is it like working as a Service Manager (General)?

Service Manager (General) in New York:
"Fast paced, ease of commute, city culture."
Pros: Ease of travel, the fast-pace.
Cons: Cost of Living.

Service Manager (General) in Thornton:
"It's good."
Pros: Financial industry and a lot of promotion In the years in there.
Cons: Low pay.

Service Manager (General) in Providence:
Pros: I learn valuable management and leadership skills and tactics that will benefit me on any future career path.
Cons: The demands far outweigh the pay, and the standard for success is very high. There is not a clear path for future raises or positions.

Service Manager (General) in Ephrata:
"A very busy environment with lots of decisions."
Pros: Talking to the customer and feeling him out so I can help him decide how to move forward with a repair decision. Answering a tech's questions. Reveiwing and invoice.
Cons: Three calls at one time that or one call and two techs waiting for an answer.

Related Job Salaries

Key Stats for Service Manager (General)

Gender

Female
15 %
Male
85 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 102 votes.
Less than 1 year
1%
1-4 years
27%
5-9 years
18%
10-19 years
33%
20 years or more
21%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Manager (General) Salaries

▲13%

▲7%

National Average
$54,000

▼1%

▼16%

Skills That Affect Service Manager (General) Salaries

Sales Management
▲30%

Electronic Troubleshooting
▲23%

Training
▲15%




People Management
▲7%

Job Scheduling
▲6%


National Average
$54,000

Customer Relations
▼1%


Oral / Verbal Communication
▼13%

Inventory Management
▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 102 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
1%
1-4 years
27%
5-9 years
18%
10-19 years
33%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 60%
vision benefits
Vision: 52%
no benefits
None: 24%
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