Service Manager (General) Salary

Median pay for Service Managers in the United States is around $54K annually, but employers in San Diego offer the biggest paychecks; average compensation in that city is approximately $84K. Service Managers can also look forward to large paychecks in cities like Columbus (+30 percent), Atlanta (+26 percent), Chicago (+24 percent), and Boston (+17 percent). Participants in PayScale's salary questionnaire provided the particulars of this report.
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$38,255 - $81,680
$38K
$54K
$82K
MEDIAN: $54,423
10%
50%
90%

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$12.37 - $28.69
$12
$19
$29
MEDIAN: $19.28
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$38,255 - $81,680  
   
Bonus
$193.92 - $10,220  
Profit Sharing
$0.00 - $7,891  
Commission
$297.99 - $58,723  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,163 - $83,911  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 409
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$12.37 - $28.69  
   
Hourly Tips
$0.05  
Overtime
$16.64 - $45.16  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$193.92 - $10,220  
   
Commission
$297.99 - $58,723  
Profit Sharing
$0.00 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,163 - $83,911  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 111

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Job Description for Service Manager (General)

Many different industries use the title of service manager or service manager (general). While this is a job title seen sometimes in the restaurant and hospitality industry, most often these managers are also known as front of house or dining room managers. Generally, most employers of service managers are in the field of repair work, specifically involving cars or equipment. A service manager works to ensure the team under their responsibility performs services to the standards of the organization. The service manager interacts with the customer as well, determining that the services performed met or exceeded expectations.

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Service Manager (General) Tasks

  • Develop sales and customer loyalty by fostering a culture of customer service excellence
  • Maintain safety standards for workplace environments.
  • Cultivate a positive and responsive work culture through clear communication, organization, and performance reviews.

Common Career Paths for Service Manager (General)


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Service Managers' salary tends to stay somewhat level for those who assume higher-end positions like Automotive Service Manager. Median pay for Automotive Service Managers is $53K.

Service Manager (General) Job Listings

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Popular Employer Salaries for Service Manager (General)


Popular Skills for Service Manager (General)


Service Managers seem to require a rather large skill set. Most notably, facility with Sales Management, Electronic Troubleshooting, and Training are correlated to pay that is significantly above average, leading to increases of 30 percent, 23 percent, and 15 percent, respectively. Skills that pay less than market rate include Inventory Management and Oral / Verbal Communication. Customer Service and Operations Management are also commonly seen together.

Pay by Experience Level for Service Manager (General)

Pay by Experience for a Service Manager (General) has a positive trend. An entry-level Service Manager (General) with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 166 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Manager (General) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $54,000 based on 158 salaries. An experienced Service Manager (General) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $58,000 based on 211 salaries. A Service Manager (General) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $61,000 based on 110 salaries.

Pay Difference by Location

National Average: $54,104

Larger city markers indicate a job is popular in that location.

Service Manager (General) Reviews

Q: What is it like working as a Service Manager (General)?

Service Manager (General) in Providence:
Pros: I learn valuable management and leadership skills and tactics that will benefit me on any future career path.
Cons: The demands far outweigh the pay, and the standard for success is very high. There is not a clear path for future raises or positions.

Related Job Salaries

Key Stats for Service Manager (General)

Gender

Female
14 %
Male
86 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 81 votes.
Less than 1 year
1%
1-4 years
26%
5-9 years
18%
10-19 years
33%
20 years or more
21%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Manager (General) Salaries

▲13%

▲7%

▼0%

National Average
$54,000

▼15%

Skills That Affect Service Manager (General) Salaries

Sales Management
▲30%

Electronic Troubleshooting
▲23%

Training
▲15%




People Management
▲7%

Job Scheduling
▲6%


National Average
$54,000

Customer Relations
▼1%


Oral / Verbal Communication
▼13%

Inventory Management
▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 81 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
1%
1-4 years
26%
5-9 years
18%
10-19 years
33%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 59%
vision benefits
Vision: 48%
no benefits
None: 24%