Service Operations Director Salary

Service Operations Directors who are practiced in their profession and carry more than 10 years of experience make up about four in five of Service Operations Directors. Pay fluctuates from $53K to $156K per year, but expected earnings average $86K per year. In the world of Service Operations Directors, total cash compensation ranges from $53K on the lower end to $156K on the higher end; this includes bonuses that reach $49K and profit sharing that approaches $16K in rare cases, with some high rollers snagging commissions as high as $127K. Work is enjoyable for Service Operations Directors, who typically claim high levels of job satisfaction. The vast majority (82 percent) of Service Operations Directors who answered the questionnaire are male. Medical benefits are awarded to a large number, and a majority earn dental coverage. This report is based on responses to the PayScale salary survey.

$45,993 - $141,067
(Median)
$46K
$86K
$140K
MEDIAN: $85,996
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$45,993 - $141,067  
   
Bonus
$1,021 - $49,335  
Profit Sharing
$0.00 - $15,781  
Commission
$-0.50 - $127,233  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$53,415 - $156,489  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 228
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Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.

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Service Operations Director Tasks

  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.
  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.

Common Career Paths for Service Operations Director


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As Service Operations Directors transition into upper-level roles like Automotive Service Manager, they may see a sharp decline in salary. Automotive Service Managers will usually earn $53K.

Service Operations Director Job Listings

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Service Operations Directors only report a few specific skills. Those who have experience with Leadership, Operations Management, and Customer Service can expect to be compensated well for these skills. Skills that are correlated to lower pay, on the other hand, include Customer Service. Aptitude in Leadership tends to also indicate an understanding of Operations Management.

Pay by Experience Level for Service Operations Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Service Operations Directors. Folks with fewer than five years of experience take home $69K on average, and those who have worked for five to 10 years see a bigger median salary of $79K. For Service Operations Directors, 10 to 20 years of experience on the job amounts to an average salary of $96K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $108K.

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Experience Affects Service Operations Director Salaries

Late-Career
up arrow 10%

National Average
$99,000

Experienced
up arrow 3%

Mid-Career
up arrow 20%

Entry-Level
up arrow 30%

Skills That Affect Service Operations Director Salaries

Leadership
up arrow 17%

Operations Management
up arrow 1%

National Average
$99,000

Customer Service
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 56 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

1-4 years
9%
5-9 years
10%
10-19 years
27%
20 years or more
53%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 69%
medical benefits
Vision: 51%
dental benefits
None: 14%
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