Total annual pay for Service Operations Directors is approximately $106K, and commissions account for a significant portion of this final number — about one-half on average. Work is enjoyable for Service Operations Directors, who typically claim high levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. Men make up the vast majority of Service Operations Directors (87 percent) who took the survey. The data for this synopsis comes from respondents who took the PayScale salary survey.

$48,645 - $140,738
(Median)
$49K
$98K
$140K
MEDIAN: $98,046
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$48,645 - $140,738  
   
Bonus
$2,315 - $35,234  
Profit Sharing
$1,349  
Commission
$53,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$57,971 - $156,137  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 78
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Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.

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Service Operations Director Tasks

  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.
  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.

Common Career Paths for Service Operations Director


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Service Operations Directors who move into an Automotive Service Manager role may often bring in a much lower salary. On average, Automotive Service Managers earn $53K.

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Pay by Experience Level for Service Operations Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $72K, but folks who have racked up five to 10 years see a notably higher median of $90K. Six-figure salaries surface after one to two decades on the job — experienced professionals in this group reap a six-figure median of $112K. Service Operations Directors who claim more than two decades of experience actually make somewhat smaller average paychecks of $108K.

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Experience Affects Service Operations Director Salaries

Experienced
up arrow 5%

Late-Career
up arrow 2%

National Average
$106,000

Mid-Career
up arrow 15%

Entry-Level
up arrow 32%

Skills That Affect Service Operations Director Salaries

Leadership
up arrow 13%


National Average
$106,000

Customer Service
up arrow 15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

1-4 years
6%
5-9 years
11%
10-19 years
33%
20 years or more
50%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 73%
medical benefits
Vision: 56%
dental benefits
None: 15%
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