Service Operations Director Salary

Around four in five of Service Operations Directors in the United States have been in the field for more than 10 years. Pay can fall anywhere from $52K to $154K per year, but median earnings come to around $84K per year. The range in cash compensation to Service Operations Directors (largely between $52K and $154K) includes potential earnings of $49K from bonuses, $16K from profit sharing, and commissions of $128K in exceptional cases. Job satisfaction for Service Operations Directors is high. Generally, women make up less than a third of all Service Operations Directors who answered the questionnnaire. A large number report receiving medical coverage from their employers and more than half collect dental insurance. The data for this synopsis comes from respondents who took the PayScale salary survey.

$45,764 - $138,369
MEDIAN: $83,593

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
$45,764 - $138,369  
$996 - $48,883  
Profit Sharing
$0.00 - $15,893  
$-0.50 - $128,222  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$52,325 - $154,449  
Country: United States | Currency: USD | Updated: 20 Sep 2015 | Individuals Reporting: 236
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Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.


Service Operations Director Tasks

  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.
  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.

Common Career Paths for

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Service Operations Directors' salaries may sharply decline when they move into higher-end positions like Automotive Service Manager. The typical income for an Automotive Service Manager is $53K.

Service Operations Director Job Listings

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Service Operations Directors typically list a handful of skills they use on the job. Operations Management and Customer Service are considered valuable skills and can increase employee pay. Skills that are correlated to lower pay, on the other hand, include Customer Service.

Pay by Experience Level for

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Service Operations Directors with a rich background of experience are typically rewarded with larger paychecks. Average salaries for inexperienced employees average out to around $67K, but folks who have five to 10 years of experience earn a higher median of $77K. Service Operations Directors bring in $95K after working for 10 to 20 years. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $107K.

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Experience Affects Salaries

up arrow 10%

National Average

up arrow 2%

up arrow 20%

up arrow 30%

Skills That Affect Salaries

Operations Management
up arrow 2%

National Average

Customer Service
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 60 votes.


21 %
79 %

Years of Experience

1-4 years
5-9 years
10-19 years
20 years or more

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 70%
vision benefits Vision: 52% employee benefits None: 13%