Service Operations Director Salary
Total annual pay for Service Operations Directors is approximately $106K, and commissions account for a significant portion of this final number — about one-half on average. Work is enjoyable for Service Operations Directors, who typically claim high levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. Men make up the vast majority of Service Operations Directors (87 percent) who took the survey. The data for this synopsis comes from respondents who took the PayScale salary survey.
Job Description for Service Operations Director
A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.Read More...
Often, the service operations director is given a budget to distribute to various projects across a company and he/she may predict through analyses which new proposals will be the most profitable. Another aspect to be analyzed is the feasibility of implementation and whether the project can be carried out in an efficient manner; from here, the director will allocate and distribute funds accordingly. Those in this position usually have a group of people to manage in carrying out these tasks, and the job may involve reaching minimum profitability goals.
These directors should stay up-to-date with new developments in the market and keep a close eye on competition to devise new plans. They will also oversee various aspects of other operations and perform analyses of their effectiveness. When problems are discovered within operations, the director is responsible for solutions to make them more effective and profitable.
Because this is a senior management position, many years of leadership experience are often required. A Bachelor's degree is typically required, and some employers may require a Master’s degree.
Service Operations Director Tasks
- Guide the development of technical services strategies, goals, and efficiency.
- Act as the contact point for technical services requests and the liaison between customers and technicians.
- Encourage and coach team members to perform at optimal levels and provide feedback.
- Support business plan development, and compile and analyze financial results.
Service Operations Director Job Listings
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Pay by Experience Level for Service Operations Director
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries of relatively inexperienced workers fall in the neighborhood of $72K, but folks who have racked up five to 10 years see a notably higher median of $90K. Six-figure salaries surface after one to two decades on the job — experienced professionals in this group reap a six-figure median of $112K. Service Operations Directors who claim more than two decades of experience actually make somewhat smaller average paychecks of $108K.