Service Operations Director Salary

Median pay for Service Operations Directors in the United States lies in the neighborhood of $99K per year. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The majority of Service Operations Directors claim high levels of job satisfaction. There are far more male Service Operations Directors survey respondents than women, making up 81 percent. This report is based on responses to the PayScale salary survey.

$52,711 - $136,136
$53K
$99K
$140K
MEDIAN: $98,549
10%
50%
90%

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$0$149K
Salary $52,711 - $136,136
Bonus $720 - $36,492
Profit Sharing $2,099
Commission $13,239
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$65,281 - $149,699
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 41

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.

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Service Operations Director Tasks

  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.
  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.

Common Career Paths for Service Operations Director


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Service Operations Directors' salaries may sharply decline when they move into higher-end positions like Automotive Service Manager. The typical income for an Automotive Service Manager is $53K.

Service Operations Director Job Listings

Pay by Experience Level for Service Operations Director

Pay by Experience for a Service Operations Director has a positive trend. An entry-level Service Operations Director with less than 5 years of experience can expect to earn an average total compensation of $69,000 based on 11 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Operations Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $91,000 based on 14 salaries. An experienced Service Operations Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $110,000 based on 23 salaries. A Service Operations Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $111,000 based on 25 salaries.

Related Job Salaries

Key Stats for Service Operations Director

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
1-4 years
2%
5-9 years
17%
10-19 years
29%
20 years or more
52%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Operations Director Salaries

Late-Career
▲4%

Experienced
▲3%

National Average
$107,000

Mid-Career
▼15%

Entry-Level
▼35%

Skills That Affect Service Operations Director Salaries

Leadership
▲37%

National Average
$107,000


Customer Service
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

1-4 years
2%
5-9 years
17%
10-19 years
29%
20 years or more
52%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 72%
vision benefits
Vision: 68%
no benefits
None: 16%
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