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Service Operations Director Salary

Service Operations Directors in the United States with more than 10 years of experience in their profession represent around four-fifths of Service Operations Directors. Salaries average out to around $82K per year and spread from $50K to $158K per year. In the world of Service Operations Directors, overall cash allowance can occasionally include more than $49K from bonuses and, in some exceptional cases, $27K from profit sharing, causing incomes to vary widely between $50K and $158K. The majority of workers are highly satisfied with their job. A large number report receiving medical coverage from their employers and the larger part collect dental insurance. Most Service Operations Directors survey respondents are men (78 percent). The data for this synopsis comes from respondents who took the PayScale salary survey.

$40,901 - $140,067
MEDIAN: $82,196

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
$40,901 - $140,067  
$970 - $49,458  
Profit Sharing
$0.00 - $26,819  
$0.00 - $87,586  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$49,824 - $157,505  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 233

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United States (change)

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Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.


Service Operations Director Tasks

  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.
  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.

Service Operations Director Job Listings

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Survey takers who work as Service Operations Directors typically report just a few professional skills. Operations Management and Customer Service are considered valuable skills and can increase employee pay. Skills that seem to negatively impact pay include Customer Service.

Pay by Experience Level for Service Operations Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Salaries of relatively inexperienced workers fall in the neighborhood of $63K, but folks who have racked up five to 10 years see a notably higher median of $78K. Service Operations Directors with one to two decades of relevant experience report an average salary of approximately $94K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $106K.

Related Job Salaries

United States (change)

Experience Affects Service Operations Director Salaries

up arrow 13%

up arrow 1%

National Average

up arrow 17%

up arrow 33%

Skills That Affect Service Operations Director Salaries

National Average

Customer Service
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 60 votes.


22 %
78 %

Years of Experience

1-4 years
5-9 years
10-19 years
20 years or more

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 70%
vision benefits Vision: 51% employee benefits None: 13%