Service Operations Director Salary

Service Operations Directors in the United States tend to be well-versed in their field, and nearly four-fifths have more than 10 years of experience. Average salary is expected to be around $86K annually, but may range from $53K to $156K per year. Including potential for bonuses and profit sharing — peaking near $49K and $16K, respectively — total cash payment to Service Operations Directors can bottom out near $53K or peak near $156K depending on individual performance. Most report receiving medical coverage from their employers and a majority collect dental insurance. Male Service Operations Directors far outnumber their female contemporaries among those who completed the questionnaire. Most Service Operations Directors like their work and job satisfaction is high. The data for this synopsis comes from respondents who took the PayScale salary survey.

$45,993 - $141,067
(Median)
$46K
$86K
$140K
MEDIAN: $85,996
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$45,993 - $141,067  
   
Bonus
$1,021 - $49,335  
Profit Sharing
$0.00 - $15,781  
Commission
$-0.50 - $127,233  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$53,415 - $156,489  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 228
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Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.

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Service Operations Director Tasks

  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.
  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.

Common Career Paths for Service Operations Director


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Service Operations Directors who take an Automotive Service Manager role, an upper-level role, may see a decrease in pay. Pay for Automotive Service Managers is usually $53K.

Service Operations Director Job Listings

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Service Operations Directors note just a narrow range of job skills. Those who have experience with Leadership, Operations Management, and Customer Service can expect to be compensated well for these skills. At the other end of the pay range are skills like Customer Service. It is not unusual for someone who knows Leadership to be familiar with Operations Management as well.

Pay by Experience Level for Service Operations Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Service Operations Directors who reported more years of relevant experience also reported higher earnings. The average inexperienced worker's salary is approximately $69K, and people with five to 10 years of experience bring in more at around $79K on average. For Service Operations Directors, 10 to 20 years of experience on the job amounts to an average salary of $96K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $108K.

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Experience Affects Service Operations Director Salaries

Late-Career
up arrow 10%

National Average
$99,000

Experienced
up arrow 3%

Mid-Career
up arrow 20%

Entry-Level
up arrow 30%

Skills That Affect Service Operations Director Salaries

Leadership
up arrow 17%

Operations Management
up arrow 1%

National Average
$99,000

Customer Service
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 56 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

1-4 years
9%
5-9 years
10%
10-19 years
27%
20 years or more
53%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 69%
medical benefits
Vision: 51%
dental benefits
None: 14%
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