Service Operations Director Salary

The majority of Service Operations Directors in the United States — around four-fifths — boast more than 10 years of experience in their profession. Salaries stretch from $52K to $155K per year, and the median is $82K annually. The final incomes of Service Operations Directors generally vary between $52K and $155K; higher pay grades include potential for bonuses, profit sharing, and commissions as high as $49K, $16K, and $126K, respectively. Job satisfaction is high and work is enjoyable for most Service Operations Directors. Most enjoy medical while the greater part get dental coverage. Vision coverage is also available to nearly one-half. Making up 79 percent of those who took the survey, male Service Operations Directors greatly outnumber their female counterparts.

$42,278 - $138,411

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$42,278 - $138,411  
   
Bonus
$979 - $48,521  
Profit Sharing
$0.00 - $15,893  
Commission
$-0.50 - $126,045  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$52,322 - $155,274  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 226
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Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.

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Service Operations Director Tasks

  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.
  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.

Common Career Paths for Service Operations Director


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Compensation may take a strong hit for Service Operations Directors who move to positions like Automotive Service Manager. Automotive Service Managers usually make $53K.

Service Operations Director Job Listings

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Service Operations Directors usually report a few specific skills. Operations Management and Customer Service are considered valuable skills and can increase employee pay. At the other end of the pay range are skills like Customer Service.

Pay by Experience Level for Service Operations Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Service Operations Directors with a rich background of experience are typically rewarded with larger paychecks. Those who have worked for fewer than five years take home a median salary of $67K, and workers with five to 10 years of experience earn a higher $77K on average. Service Operations Directors who work for 10 to 20 years in their occupation tend to earn about $94K. Service Operations Directors with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $106K.

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Experience Affects Service Operations Director Salaries

Late-Career
up arrow 12%

Experienced
0%

National Average
$94,000

Mid-Career
up arrow 18%

Entry-Level
up arrow 29%

Skills That Affect Service Operations Director Salaries

Operations Management
up arrow 3%

National Average
$94,000

Customer Service
up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

1-4 years
10%
5-9 years
11%
10-19 years
28%
20 years or more
52%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 70%
vision benefits Vision: 50% employee benefits None: 13%
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