Service Operations Director Salary
Service Operations Directors in the United States can look forward to a sizeable six-figure salary — around $98K per year on average. Most Service Operations Directors survey respondents are men (79 percent). Most workers in this position report high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Job Description for Service Operations Director
A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.Read More...
Often, the service operations director is given a budget to distribute to various projects across a company and he/she may predict through analyses which new proposals will be the most profitable. Another aspect to be analyzed is the feasibility of implementation and whether the project can be carried out in an efficient manner; from here, the director will allocate and distribute funds accordingly. Those in this position usually have a group of people to manage in carrying out these tasks, and the job may involve reaching minimum profitability goals.
These directors should stay up-to-date with new developments in the market and keep a close eye on competition to devise new plans. They will also oversee various aspects of other operations and perform analyses of their effectiveness. When problems are discovered within operations, the director is responsible for solutions to make them more effective and profitable.
Because this is a senior management position, many years of leadership experience are often required. A Bachelor's degree is typically required, and some employers may require a Master’s degree.
Service Operations Director Tasks
- Guide the development of technical services strategies, goals, and efficiency.
- Act as the contact point for technical services requests and the liaison between customers and technicians.
- Encourage and coach team members to perform at optimal levels and provide feedback.
- Support business plan development, and compile and analyze financial results.
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Pay by Experience Level for Service Operations Director
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Survey participants with less than five years' experience pocket $69K on average, but those with five to 10 years of experience enjoy a much bigger median of $89K. Experienced professionals who have spent one to two decades on the job can score lucrative paychecks that average out to $111K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $109K by contrast.
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Key Stats for Service Operations Director
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