Service Operations Director Salary

Commissions constitute a big slice (close to a fourth on average) of overall compensation for Service Operations Directors, and the median take-home for this group lies near $94K. In the world of Service Operations Directors, total cash compensation can vary between $52K and $155K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $49K and $16K, respectively. Job satisfaction is reported as high by the vast majority of workers. Medical benefits are awarded to most, and the greater part earn dental coverage. Making up 78 percent of those who took the survey, male Service Operations Directors greatly outnumber their female counterparts.

$41,728 - $138,411
MEDIAN: $82,323

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
$41,728 - $138,411  
$979 - $48,521  
Profit Sharing
$0.00 - $15,893  
$1,500 - $107,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$52,322 - $155,274  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 226
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Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.


Service Operations Director Tasks

  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.
  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.

Common Career Paths for Service Operations Director

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Service Operations Directors who take an Automotive Service Manager role, an upper-level role, may see a decrease in pay. Pay for Automotive Service Managers is usually $53K.

Service Operations Director Job Listings

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Job skills reported by Service Operations Directors are limited. Operations Management and Customer Service are considered valuable skills and can increase employee pay. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Service Operations Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.

For many Service Operations Directors, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Relatively untried employees who have fewer than five years of experience earn around $66K on average. People who have worked for five to 10 years can expect a higher median salary of $77K. After working for 10 to 20 years, Service Operations Directors make a median salary of $93K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $105K on average.

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Experience Affects Service Operations Director Salaries

up arrow 12%


National Average

up arrow 18%

up arrow 30%

Skills That Affect Service Operations Director Salaries

Operations Management
up arrow 4%

National Average

Customer Service
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.


22 %
78 %

Years of Experience

1-4 years
5-9 years
10-19 years
20 years or more

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 70%
vision benefits Vision: 50% employee benefits None: 13%