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Service Operations Director Salary

Commissions form a big slice (just under one in three) of total compensation for Service Operations Directors. The median income in this area hovers around $92K. Making up 77 percent of those who took the survey, male Service Operations Directors greatly outnumber their female counterparts. Medical benefits are awarded to most, and more than half earn dental coverage. The majority of Service Operations Directors claim high levels of job satisfaction.
$40,794 - $135,975
MEDIAN: $81,040

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
$40,794 - $135,975  
$496.65 - $48,954  
Profit Sharing
$1,500 - $13,000  
$0.00 - $60,820  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$47,663 - $153,556  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 223
United States (change)

Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.


Service Operations Director Tasks

  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.
  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.

Service Operations Director Job Listings

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Survey takers who work as Service Operations Directors report a focused set of job skills. Operations Management and Customer Service are considered valuable skills and can increase employee pay.

Pay by Experience Level for Service Operations Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Service Operations Directors who reported more years of relevant experience also reported higher earnings. Salaries of relatively inexperienced workers fall in the neighborhood of $60K, but folks who have racked up five to 10 years see a notably higher median of $79K. On average, Service Operations Directors make $94K following one to two decades on the job. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $105K.

Related Job Salaries

Experience Affects Service Operations Director Salaries

up arrow 15%

up arrow 2%

National Average

up arrow 14%

up arrow 34%

Skills That Affect Service Operations Director Salaries

National Average

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 56 votes.


23 %
77 %

Years of Experience

1-4 years
5-9 years
10-19 years
20 years or more

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 67%
vision benefits Vision: 50% employee benefits None: 14%