Service Operations Director Salary

Nearly four in five of Service Operations Directors in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $52K to $157K per year, and the average comes out to $82K per year. A large number report receiving medical coverage from their employers and the greater part collect dental insurance. Making up 78 percent of those who took the survey, male Service Operations Directors greatly outnumber their female counterparts. The majority of Service Operations Directors claim high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$41,485 - $140,248
(Median)
$41K
$82K
$140K
MEDIAN: $82,323
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Salary
$41,485 - $140,248  
   
Bonus
$967 - $49,520  
Profit Sharing
$0.00 - $5,238  
Commission
$0.00 - $87,586  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,757 - $156,880  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 230
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Job Description for Service Operations Director

A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.

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Service Operations Director Tasks

  • Encourage and coach team members to perform at optimal levels and provide feedback.
  • Support business plan development, and compile and analyze financial results.
  • Guide the development of technical services strategies, goals, and efficiency.
  • Act as the contact point for technical services requests and the liaison between customers and technicians.

Common Career Paths for Service Operations Director


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As Service Operations Directors transition into upper-level roles like Automotive Service Manager, they may see a sharp decline in salary. Automotive Service Managers will usually earn $53K.

Service Operations Director Job Listings

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Survey takers who work as Service Operations Directors report a focused set of job skills. Operations Management and Customer Service are considered valuable skills and can increase employee pay. At the other end of the pay range are skills like Customer Service.

Pay by Experience Level for Service Operations Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. The median compensation for relatively untried workers is $66K; in the five-to-10 year group, it's higher at around $77K. People with 10 to 20 years of experience make an average of about $94K in this role. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $106K.

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Experience Affects Service Operations Director Salaries

Late-Career
up arrow 12%

Experienced
up arrow 1%

National Average
$94,000

Mid-Career
up arrow 18%

Entry-Level
up arrow 30%

Skills That Affect Service Operations Director Salaries

Operations Management
up arrow 4%

National Average
$94,000

Customer Service
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

1-4 years
9%
5-9 years
11%
10-19 years
28%
20 years or more
52%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 70%
vision benefits Vision: 51% employee benefits None: 13%
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