Service Order Dispatcher, Automotive Salary
Total annual pay for Automotive Service Order Dispatchers is approximately $32K, and commissions account for a significant portion of this final number — nearly two in three on average. Health benefits are not claimed by all — about one-half lack any form of coverage — but one-half have medical insurance, and more than two-fifths have dental, too. Male Automotive Service Order Dispatchers are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 54 percent of the field. The majority of Automotive Service Order Dispatchers claim high levels of job satisfaction.
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|Salary||$24,730 - $63,099|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$22,645 - $52,976|
© PayScale, Inc. @ www.payscale.com
|Hourly Rate||$10.33 - $17.35|
|Overtime||$16.29 - $29.36|
|Total Pay (||$22,645 - $52,976|
Job Description for Service Order Dispatcher, Automotive
Automotive service order dispatchers are responsible for dispatching technicians as they receive service calls and maintaining daily schedules for these technicians. They also spend a great deal of time speaking to customers, so friendliness and a professional demeanor are important in this position, and they typically report to a supervising service manager.Read More...
Service order dispatchers work primarily indoors with other technicians and should have multitasking skills, customer service skills, and geographic knowledge of the service area. A high school diploma and at least two years of relevant experience may be minimum requirements for this position, and they are also expected to be highly organized to handle filing and paperwork on a regular basis. Computer skills are also helpful for organizing information.
The daily duties of a service order dispatcher include answering customer service calls, scheduling service tickets for technicians, ordering parts for special orders, typing contract proposals for new customers, and updating customers' files as necessary.
There are many indicators of the effectiveness of a service order dispatcher's performance, including how much time is lost or saved on jobs, the number of complaints filed by customers, on-time arrival to work, and accuracy of filing. Automotive service order dispatchers typically work during regular weekly business hours, and some weekend work may occasionally be necessary depending on the employer. Overtime is also available in this position.
Service Order Dispatcher, Automotive Tasks
- Prioritize time sensitive cargo.
- Notify drivers of pick-up and delivery assignments.
- Dispatch drivers for shipment pick-ups and deliveries.
- Update shipment tracking system and maintain timely data integrity.
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Pay by Experience Level for Service Order Dispatcher, Automotive
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Automotive Service Order Dispatchers, experience does not seem to be a major factor in determining pay. Although individuals who have less than five years' experience earn $29K on average, people with five to 10 years benefit from a notably larger average of $35K. After working for 10 to 20 years, Automotive Service Order Dispatchers make a median salary of $39K. Automotive Service Order Dispatchers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $40K.
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Key Stats for Service Order Dispatcher, Automotive
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