Service Order Dispatcher, Automotive Salary
Commissions form a big slice (nearly two in three) of total compensation for Automotive Service Order Dispatchers. The median income in this area hovers around $32K. While more than two-fifths report receiving no health benefits, a little over a half do receive medical coverage, and two in five have dental, as well. Male Automotive Service Order Dispatchers are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 53 percent of the field. Job satisfaction is high and work is enjoyable for most Automotive Service Order Dispatchers.
|Salary||$24,903 - $62,239|
|Total Pay (||$22,832 - $52,267|
|Hourly Rate||$10.23 - $17.45|
|Overtime||$16.33 - $28.50|
|Total Pay (||$22,832 - $52,267|
Job Description for Service Order Dispatcher, Automotive
Automotive service order dispatchers are responsible for dispatching technicians as they receive service calls and maintaining daily schedules for these technicians. They also spend a great deal of time speaking to customers, so friendliness and a professional demeanor are important in this position, and they typically report to a supervising service manager.Read More...
Service order dispatchers work primarily indoors with other technicians and should have multitasking skills, customer service skills, and geographic knowledge of the service area. A high school diploma and at least two years of relevant experience may be minimum requirements for this position, and they are also expected to be highly organized to handle filing and paperwork on a regular basis. Computer skills are also helpful for organizing information.
The daily duties of a service order dispatcher include answering customer service calls, scheduling service tickets for technicians, ordering parts for special orders, typing contract proposals for new customers, and updating customers' files as necessary.
There are many indicators of the effectiveness of a service order dispatcher's performance, including how much time is lost or saved on jobs, the number of complaints filed by customers, on-time arrival to work, and accuracy of filing. Automotive service order dispatchers typically work during regular weekly business hours, and some weekend work may occasionally be necessary depending on the employer. Overtime is also available in this position.
Service Order Dispatcher, Automotive Tasks
- Dispatch drivers for shipment pick-ups and deliveries.
- Update shipment tracking system and maintain timely data integrity.
- Prioritize time sensitive cargo.
- Notify drivers of pick-up and delivery assignments.
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Pay by Experience Level for Service Order Dispatcher, Automotive
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Automotive Service Order Dispatchers — those with more experience do not necessarily bring in higher earnings. Respondents with less than five years' experience take home $29K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $35K. Automotive Service Order Dispatchers with one to two decades of relevant experience report an average salary of approximately $41K. Automotive Service Order Dispatchers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $42K.
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Key Stats for Service Order Dispatcher, Automotive
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