Service Order Dispatcher, Automotive Salary
The median total income of Automotive Service Order Dispatchers is around $32K, and for the average worker in this area, a good chunk of that (nearly two in three, in fact) comes from commissions. Most Automotive Service Order Dispatchers like their work and job satisfaction is high. While some workers in this profession — approximately half — do not have any health coverage, approximately one-half do receive medical benefits and roughly two-fifths have dental insurance. This snapshot results from replies to PayScale's salary survey.
|Salary||$25,437 - $62,424|
|Total Pay (||$22,538 - $51,156|
|Hourly Rate||$10.22 - $17.50|
|Overtime||$16.12 - $27.82|
|Total Pay (||$22,538 - $51,156|
Job Description for Service Order Dispatcher, Automotive
Automotive service order dispatchers are responsible for dispatching technicians as they receive service calls and maintaining daily schedules for these technicians. They also spend a great deal of time speaking to customers, so friendliness and a professional demeanor are important in this position, and they typically report to a supervising service manager.Read More...
Service order dispatchers work primarily indoors with other technicians and should have multitasking skills, customer service skills, and geographic knowledge of the service area. A high school diploma and at least two years of relevant experience may be minimum requirements for this position, and they are also expected to be highly organized to handle filing and paperwork on a regular basis. Computer skills are also helpful for organizing information.
The daily duties of a service order dispatcher include answering customer service calls, scheduling service tickets for technicians, ordering parts for special orders, typing contract proposals for new customers, and updating customers' files as necessary.
There are many indicators of the effectiveness of a service order dispatcher's performance, including how much time is lost or saved on jobs, the number of complaints filed by customers, on-time arrival to work, and accuracy of filing. Automotive service order dispatchers typically work during regular weekly business hours, and some weekend work may occasionally be necessary depending on the employer. Overtime is also available in this position.
Service Order Dispatcher, Automotive Tasks
- Dispatch drivers for shipment pick-ups and deliveries.
- Update shipment tracking system and maintain timely data integrity.
- Prioritize time sensitive cargo.
- Notify drivers of pick-up and delivery assignments.
Dispatcher (but not Police, Fire, or Ambulance) Job Listings
Pay by Experience Level for Service Order Dispatcher, Automotive
Pay by Experience for a Service Order Dispatcher, Automotive has a positive trend. An entry-level Service Order Dispatcher, Automotive with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 67 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Order Dispatcher, Automotive with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 18 salaries. An experienced Service Order Dispatcher, Automotive which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 14 salaries. A Service Order Dispatcher, Automotive with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $40,000 based on 12 salaries.
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Key Stats for Service Order Dispatcher, Automotive
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