The average rate for a Service Order Dispatcher, Heating/Cooling Installation or Repair is $15.00 per hour. The skills that increase pay for this job the most are Logistics and Oral / Verbal Communication. Most people move on to other jobs if they have more than 20 years' experience in this career. Experience has a moderate effect on salary for this job.

$26,655 - $60,664
(Median)
$27K
$39K
$61K
MEDIAN: $39,274
10%
50%
90%

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$11.02 - $20.14
(Median)
$11
$15
$20
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$26,655 - $60,664  
   
Bonus
$123.65 - $2,909  
Profit Sharing
$3,339  
Commission
$304.10 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,181 - $48,745  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 62
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$11.02 - $20.14  
   
Hourly Tips
$0.12  
Overtime
$16.68 - $30.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$123.65 - $2,909  
   
Commission
$304.10 - $9,863  
Profit Sharing
$3,339  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,181 - $48,745  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 364
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Job Description for Service Order Dispatcher, Heating/Cooling Installation or Repair

A service order dispatcher is one of the primary support staff for a heating and cooling service organization. They are responsible for scheduling technicians to handle customer calls for service. This position involves a number of administrative tasks, including answering phones, maintaining both technician schedules and client records, and dispatching employees to service calls as needed. In some cases, a service order dispatcher may also be responsible for handling billing and account management, depending on the position. It is important for individuals in this position to be skilled at multitasking and communication, because a service dispatcher must often handle multiple demands at the same time, particularly from customers who may be upset or frustrated; dispatchers must remain calm and patient at all times.

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Service Order Dispatcher, Heating/Cooling Installation or Repair Tasks

  • Prioritize time sensitive cargo.
  • Notify drivers of pick-up and delivery assignments.
  • Dispatch drivers for shipment pick-ups and deliveries.
  • Update shipment tracking system and maintain timely data integrity.

Common Career Paths for Service Order Dispatcher, Heating/Cooling Installation or Repair


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Popular Skills for Service Order Dispatcher, Heating/Cooling Installation or Repair

Pay by Experience Level for Service Order Dispatcher, Heating/Cooling Installation or Repair

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $33,281

Larger city markers indicate a job is popular in that location.

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Experience Affects Service Order Dispatcher, Heating/Cooling Installation or Repair Salaries




National Average
$33,000


Skills That Affect Service Order Dispatcher, Heating/Cooling Installation or Repair Salaries

Logistics
up arrow 43%

Oral / Verbal Communication
up arrow 36%



up arrow 5%

Microsoft Office
0%

National Average
$33,000

Customer Service
up arrow 1%

Data Entry
up arrow 1%

Order Inventory
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 69 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
22%
10-19 years
22%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 53%
medical benefits
Vision: 42%
dental benefits
None: 32%
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