Service Order Dispatcher, Heating/Cooling Installation or Repair Salary

A Service Order Dispatcher, Heating/Cooling Installation or Repair earns an average wage of $14.44 per hour. People in this job generally don't have more than 20 years' experience.

$27,201 - $51,622
(Median)
$27K
$38K
$52K
MEDIAN: $38,034
10%
50%
90%

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$10.77 - $19.48
(Median)
$11
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,201 - $51,622  
   
Bonus
$0.00 - $1,531  
Profit Sharing
$500 - $2,500  
Commission
$202.50 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,949 - $45,417  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 123
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$10.77 - $19.48  
   
Overtime
$15.23 - $28.69  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $1,531  
   
Commission
$202.50 - $1,500  
Profit Sharing
$500 - $2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,949 - $45,417  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 463
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Job Description for Service Order Dispatcher, Heating/Cooling Installation or Repair

A service order dispatcher is one of the primary support staff for a heating and cooling service organization. They are responsible for scheduling technicians to handle customer calls for service. This position involves a number of administrative tasks, including answering phones, maintaining both technician schedules and client records, and dispatching employees to service calls as needed. In some cases, a service order dispatcher may also be responsible for handling billing and account management, depending on the position. It is important for individuals in this position to be skilled at multitasking and communication, because a service dispatcher must often handle multiple demands at the same time, particularly from customers who may be upset or frustrated; dispatchers must remain calm and patient at all times.

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Service Order Dispatcher, Heating/Cooling Installation or Repair Tasks

  • Prioritize time sensitive cargo.
  • Notify drivers of pick-up and delivery assignments.
  • Dispatch drivers for shipment pick-ups and deliveries.
  • Update shipment tracking system and maintain timely data integrity.

Common Career Paths for Service Order Dispatcher, Heating/Cooling Installation or Repair


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Popular Skills for Service Order Dispatcher, Heating/Cooling Installation or Repair

Pay by Experience Level for Service Order Dispatcher, Heating/Cooling Installation or Repair

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Service Order Dispatcher, Heating/Cooling Installation or Repair Salaries

Late-Career
up arrow 18%

Experienced
up arrow 13%

Mid-Career
up arrow 6%

National Average
$32,000

Entry-Level
up arrow 6%

Skills That Affect Service Order Dispatcher, Heating/Cooling Installation or Repair Salaries

Data Entry
up arrow 3%

Billing
up arrow 1%

National Average
$32,000

Customer Service
up arrow 1%

Job Scheduling
up arrow 1%

Office Administration
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 105 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
4%
1-4 years
42%
5-9 years
26%
10-19 years
19%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 66% dental benefits Dental: 48%
vision benefits Vision: 34% employee benefits None: 32%
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