Service Team Leader Salary

The average rate for a Service Team Leader is $14.30 per hour. A skill in Technical Services is associated with high pay for this job. Experience has a moderate effect on salary for this job.

$33,789 - $103,809
(Median)
$34K
$54K
$100K
MEDIAN: $53,760
10%
50%
90%

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$8.90 - $27.16
(Median)
$8
$14
$27
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$33,789 - $103,809  
   
Bonus
$0.00 - $11,635  
Profit Sharing
$4,800  
Commission
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,432 - $92,347  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 138
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$8.90 - $27.16  
   
Hourly Tips
$0.50  
Overtime
$12.44 - $33.30  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $11,635  
   
Commission
$1,250  
Profit Sharing
$4,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,432 - $92,347  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 139
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Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks

  • Investigate and resolve problems.
  • Coach and train staff.
  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.

Service Team Leader Job Listings

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Pay by Experience Level for Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Service Team Leader Reviews

What is it like working as a Service Team Leader?

Service Team Leader in Williamsport:
"It Is A Dual Responsibility Job."
Pros: I have to opportunity to employ and develop employees on a day-to-day. Occasionally I am assigned projects and am given full control on how to acclimate the project to my department and it's overall benefits. I am responsible for evaluating employees' job performance and have discussion on the matter in the form of performance conversations and annual job performance reviews. Another facet of the job is being a night manager, where I am responsible for the store performance in the evening and night hours of the store. I love my team, my peers and my bosses, which allows for a very welcoming culture and they generally invested in me as an employee and as a person.
Cons: The hours are erratic, you can work 8 am to 4:30 pm one day and then 4 pm to 12:30 am the next day, and vice-versa. In my opinion, my pay does not match the responsibilities of my position. Occasionally I have to manage an upset or irate customer or employee. My accomplishments are not always celebrated. Opportunity for advancement is not high.

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Experience Affects Service Team Leader Salaries

Late-Career
up arrow 33%

Experienced
up arrow 15%

Mid-Career
up arrow 2%

National Average
$45,000

Entry-Level
up arrow 29%

Skills That Affect Service Team Leader Salaries

Technical Services
up arrow 22%

People Management
up arrow 3%

National Average
$45,000

Oral / Verbal Communication
up arrow 5%


Team Leadership
up arrow 30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 46 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
1%
1-4 years
29%
5-9 years
28%
10-19 years
29%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 69%
medical benefits
Vision: 54%
dental benefits
None: 24%
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