A Service Team Leader earns an average wage of $14.79 per hour. The highest paying skills associated with this job are Technical Services and People Management. Most people move on to other jobs if they have more than 20 years' experience in this field.

$36,766 - $97,871
$37K
$56K
$98K
MEDIAN: $55,929
10%
50%
90%

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$8.70 - $27.00
$8
$15
$27
MEDIAN: $14.79
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33K$66K$99K
Salary
$36,766 - $97,871  
   
Bonus
$800 - $15,000  
Profit Sharing
$3,900  
Commission
$1,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,196 - $89,175  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 62
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$8.70 - $27.00  
   
Hourly Tips
$3.15  
Overtime
$12.50 - $35.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$800 - $15,000  
   
Commission
$1,300  
Profit Sharing
$3,900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,196 - $89,175  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 83

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Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks

  • Investigate and resolve problems.
  • Coach and train staff.
  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.

Service Team Leader Job Listings

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Pay by Experience Level for Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Service Team Leader Reviews

Q: What is it like working as a Service Team Leader?

Service Team Leader in Williamsport:
"It Is A Dual Responsibility Job."
Pros: I have to opportunity to employ and develop employees on a day-to-day. Occasionally I am assigned projects and am given full control on how to acclimate the project to my department and it's overall benefits. I am responsible for evaluating employees' job performance and have discussion on the matter in the form of performance conversations and annual job performance reviews. Another facet of the job is being a night manager, where I am responsible for the store performance in the evening and night hours of the store. I love my team, my peers and my bosses, which allows for a very welcoming culture and they generally invested in me as an employee and as a person.
Cons: The hours are erratic, you can work 8 am to 4:30 pm one day and then 4 pm to 12:30 am the next day, and vice-versa. In my opinion, my pay does not match the responsibilities of my position. Occasionally I have to manage an upset or irate customer or employee. My accomplishments are not always celebrated. Opportunity for advancement is not high.

Related Job Salaries

Key Stats for Service Team Leader

Gender

Female
48 %
Male
52 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
031
Less than 1 year
2%
1-4 years
32%
5-9 years
27%
10-19 years
30%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Team Leader Salaries

Late-Career
up arrow 26%

Experienced
up arrow 18%

National Average
$44,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 22%

Skills That Affect Service Team Leader Salaries

Technical Services
up arrow 25%

People Management
up arrow 12%

National Average
$44,000

Oral / Verbal Communication
up arrow 3%


Team Leadership
up arrow 37%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
48 %
Male
52 %

Years of Experience

Less than 1 year
2%
1-4 years
32%
5-9 years
27%
10-19 years
30%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 63%
vision benefits
Vision: 51%
dental benefits
None: 28%
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