A service worker is an occupation that can be used by many different employers. Car dealerships and large automotive repair operations may hire service workers to assist mechanics in detailed repair work and to perform routine maintenance tasks. Hotels and banquet centers may hire service workers to assist banquet servers or captains in delivering food, detailing guest tables, and refilling drinks. In general, a person employed as a service worker engages in light manual labor related to a customer-based service.
In automotive service centers, a service worker may assist a customer in assessing a vehicle. The service worker may also fill out the original work order, including the customer's description of any problems. The service worker then drives the car to a waiting or staging area. He or she may be the person who performs routine repairs or maintenance work on the vehicle, such as tune-ups and oil and filter changes. The service worker may also assist a licensed mechanic in other tasks.
A service worker is typically an entry-level position. It is fairly common for a person to hold this job while continuing educational pursuits or starting a career within that job sector. Service workers should be organized and able to think quickly. They normally need to work well as part of a team and have strong customer service skills.