Service writers work with customers to document vehicle problems and schedule automotive repair services with the service team. The service writer is generally the first person to greet the customers when they arrive and the final point of contact after services are rendered. Service writers generally work in the automobile repair industry as part of the service department. Daily responsibilities include greeting customers, documenting any vehicle issues, preparing cost estimates, part sourcing and purchasing, and finalizing customer transactions.
Service Writer Tasks
Provide customer service and schedule service appointments.
Ask owners questions and perform visual inspections of cars to determine the cause of problems.
Explain to customers what kinds of repairs or servicing their car needs, and make cost estimates for the work.
Track repair status and fill out reports detailing the time spent on repairs and expenses for parts.