Hotel front desk shift managers oversee the workers and functioning of their hotel's front desk. They welcome guests, help them check in, and provide any necessary information, as well as assign accommodations to guests. Shift managers also perform billing services, open and close accounts, coordinate events, and make sure that necessary rooms and facilities are available for these events. Often, the hotel front desk shift manager takes reservations over the phone and in person. If the guests have any issues during the stay, they must work with the appropriate parties to correct the problem as well. They might also have to carry out promotions online, through mail, and through events.
Some positions may require a minimum of a bachelor’s degree for this position, though other positions may accept lower-level degrees. Previous experience is generally required, and basic computer skills are necessary as well. The majority of the hotel front desk shift manager's job is carried out indoors, and their hours may vary depending on their organization's needs; shift managers may work day, evening, and overnight hours. Hotel front desk shift managers must have good interpersonal and communication skills, as well as stay up to date with the services and amenities offered by their hotel.
Shift Manager, Hotel Front Desk Tasks
Supervise front desk staff and uphold standards of customer service.
Enforce compliance with all health, safety, and security regulations.
Provide customer service, accommodate special requests from guests, answer questions, and resolve problems.
Ensure guests receive prompt and high quality service, and facilitate communication between hotel service departments.