The average pay for a Shift Manager, Hotel Front Desk is $9.98 per hour. People in this job generally don't have more than 20 years' experience.

$20,555 - $51,906
(Median)
$21K
$33K
$52K
MEDIAN: $33,231
10%
50%
90%

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$8.33 - $13.14
(Median)
$8
$10
$13
MEDIAN: $9.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$20,555 - $51,906  
   
Bonus
$0.00 - $2,027  
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,886 - $32,866  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 39
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$8.33 - $13.14  
   
Hourly Tips
$0.67  
Overtime
$11.14 - $19.03  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Bonus
$0.00 - $2,027  
   
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,886 - $32,866  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 237
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Job Description for Shift Manager, Hotel Front Desk

Hotel front desk shift managers oversee the workers and functioning of their hotel's front desk. They welcome guests, help them check in, and provide any necessary information, as well as assign accommodations to guests. Shift managers also perform billing services, open and close accounts, coordinate events, and make sure that necessary rooms and facilities are available for these events. Often, the hotel front desk shift manager takes reservations over the phone and in person. If the guests have any issues during the stay, they must work with the appropriate parties to correct the problem as well. They might also have to carry out promotions online, through mail, and through events.

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Shift Manager, Hotel Front Desk Tasks

  • Provide customer service, accommodate special requests from guests, answer questions, and resolve problems.
  • Ensure guests receive prompt and high quality service, and facilitate communication between hotel service departments.
  • Supervise front desk staff and uphold standards of customer service.
  • Enforce compliance with all health, safety, and security regulations.

Common Career Paths for Shift Manager, Hotel Front Desk


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Shift Manager, Hotel Front Desk Job Listings

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Pay by Experience Level for Shift Manager, Hotel Front Desk

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Shift Manager, Hotel Front Desk Salaries

Experienced
up arrow 15%

Late-Career
up arrow 14%

Mid-Career
up arrow 4%

National Average
$22,000

Entry-Level
up arrow 2%

Skills That Affect Shift Manager, Hotel Front Desk Salaries

Microsoft Office
up arrow 4%

Customer Service
0%

National Average
$22,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
8%
1-4 years
57%
5-9 years
20%
10-19 years
14%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 33%
dental benefits
Dental: 29%
medical benefits
Vision: 27%
dental benefits
None: 64%
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