Shop assistants are responsible for a variety of duties. They must maintain a clean, organized work environment, as well as respond in a quick and effective manner to vendor and customer inquiries. They must be able to multitask and maintain focus on the task at hand.
Often times, shop assistants are on their feet for extended periods of time, so they must be comfortable standing for all or most of the day. They also should maintain a professional demeanor and exude a confident and calm manner to customers and suppliers. Shop assistants should feel comfortable speaking on the phone and handling customer service tasks. They may also be responsible for running a variety of machines, depending on their organization. They should be able to lift anywhere from 25 to 50 pounds as a job requirement, as they may need to unload trucks or move packages or machines around their office.
Usually a shop assistant position does not require a college degree; however, a high school degree may be required. Often, shop assistants are entry level jobs and they may work up to a higher position after having been employed for an extended period. A shop assistant must be reliable and punctual, as they may be required to open and close their shop. They need to be able to learn new tasks and products easily.
Shop Assistant Tasks
- Greet, assist and guide clients towards salespeople, answering questions.
- Keep inventory and documentation up to date, including accepting deliveries.
- Maintain facility, including cleanliness and accuracy of pricing lists, sales and special offers.
- Collect payments, wrap purchases and/or place orders in online system.