Social service managers are responsible for planning, directing, and coordinating various social service/community outreach programs for their organizations, and those who work for government agencies may need to supervise social workers, probation officers, and/or counselors.
Social services managers must ensure that all staff members adhere to the organization's policies, procedures, and guidelines and should be knowledgeable of specific governmental rules, laws, and regulations related to their social service programs. These managers may be involved in establishing and overseeing budgets for their departments and attending community events to represent the organization, and as managers they must conduct employee-evaluation reviews in accordance with their organization’s guidelines, procedures, and policies.
Social services managers may interview, hire, and terminate employees, and computer skills and proficiency in Microsoft Office programs are highly beneficial in this position. They should have strong communication skills to ensure that all documentation is up-to-date and complies with state and federal requirements, and some may also maintain communication with family members or guardians of those who are receiving social services.
A bachelor's degree or higher in a relevant field is generally required for this position, and some states also require social service managers to be Licensed Clinical Social Workers (LCSW) in their states of employment.
Social Services Manager Tasks
Follow-up with cases to reassess needs, ensure compliance, and look for abuse, neglect, or the need for protective services.
Enable clients to get access to food, shelter, cash, or other services.
Interview and evaluate candidates for social services in order to analyze their needs and abilities.
Establish relationships with other agencies, school, monitors, and service providers.