Software Support Engineer Salary

Earnings for Software Support Engineers in the United States come in at around $62K per year on average. Final cash compensation to Software Support Engineers varies from around $40K to approximately $92K; choice pay grades include potential for bonuses and profit sharing as high as $10K and $22K, respectively. Career length and the particular city each impact pay for this group, with the former having the largest influence. Men account for the majority of Software Support Engineers who responded to the questionnaire — 88 percent to be exact. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. This report is based on answers to PayScale's salary questionnaire.

$41,009 - $92,773
(Median)
$41K
$62K
$93K
MEDIAN: $61,788
10%
50%
90%

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$15.78 - $33.94
(Median)
$16
$20
$34
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$41,009 - $92,773  
   
Bonus
$0.00 - $9,940  
Profit Sharing
$61.83 - $22,300  
Commission
$50.00 - $8,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,582 - $92,452  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 281
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$15.78 - $33.94  
   
Overtime
$23.38 - $56.16  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,940  
   
Commission
$50.00 - $8,200  
Profit Sharing
$61.83 - $22,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,582 - $92,452  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 33
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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer


Survey results imply that Software Support Engineers put a diverse skill set to use. Most notably, facility with UNIX, C#, and SQL are correlated to pay that is significantly above average, leading to increases of 28 percent, 19 percent, and 4 percent, respectively. At the other end of the pay range are skills like Java and Microsoft SQL Server. The majority of those who know Technical Analysis also know SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. The average worker who claims fewer than five years of experience earns around $53K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $66K. Software Support Engineers claiming one to two decades of experience make an estimated median of $78K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $82K on average.

Related Job Salaries

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Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 35%



National Average
$61,000


Skills That Affect Software Support Engineer Salaries

UNIX
up arrow 28%

C#
up arrow 19%

SQL
up arrow 4%

Troubleshooting
up arrow 3%

Technical Analysis
up arrow 3%

Windows 2003 Server
0%

National Average
$61,000

Microsoft SQL Server
up arrow 4%

Java
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 73 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
24%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 82%
vision benefits Vision: 69% employee benefits None: 8%
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