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Software Support Engineer Salary

Software Support Engineers in the United States can expect wages of $61K per year on average. Total cash compensation to Software Support Engineers bottoms out near $39K and approaches $93K on the high end; the biggest paychecks include approximately $10K from bonuses and almost $17K from profit sharing. Experience level and the particular city each impact pay for this group, with the former having the largest influence. There are far more male Software Support Engineers survey respondents than women, making up 89 percent. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Though the majority of Software Support Engineers do not report high levels of job satisfaction, most are moderately content with their role. The numbers in this rundown were provided by PayScale's salary survey participants.

$40,072 - $92,225
(Median)
$40K
$61K
$92K
MEDIAN: $61,118
10%
50%
90%

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$15.89 - $30.66
(Median)
$16
$19
$31
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$40,072 - $92,225  
   
Bonus
$0.00 - $9,940  
Profit Sharing
$430.00 - $16,500  
Commission
$50.00 - $8,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,181 - $92,532  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 288
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$15.89 - $30.66  
   
Overtime
$23.48 - $55.27  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,940  
   
Commission
$50.00 - $8,200  
Profit Sharing
$430.00 - $16,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,181 - $92,532  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 36
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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer


Survey results show that Software Support Engineers use a fair number of skills. Most notably, facility with UNIX, C#, and Technical Analysis are correlated to pay that is significantly above average, leading to increases of 30 percent, 21 percent, and 4 percent, respectively. Skills that seem to negatively impact pay include Java and Microsoft SQL Server. Most people experienced in Technical Analysis also know SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Software Support Engineers who reported more years of relevant experience also reported higher earnings. Salaries of relatively inexperienced workers fall in the neighborhood of $53K, but folks who have racked up five to 10 years see a notably higher median of $65K. On average, Software Support Engineers make $78K following one to two decades on the job. Software Support Engineers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $82K.

Related Job Salaries

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Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 36%



National Average
$60,000


Skills That Affect Software Support Engineer Salaries

UNIX
up arrow 30%

C#
up arrow 21%

Troubleshooting
up arrow 4%

Technical Analysis
up arrow 4%

SQL
up arrow 3%

Windows 2003 Server
0%

National Average
$60,000

Microsoft SQL Server
up arrow 3%

Java
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 78 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
24%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 92% dental benefits Dental: 82%
vision benefits Vision: 68% employee benefits None: 8%
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