Software Support Engineer Salary

Median pay for Software Support Engineers in the United States is around $62K per year. Total cash compensation to Software Support Engineers ranges from $40K on the lower end to $92K on the higher end; the final number includes potential for approximately $10K each from bonuses and profit sharing in exceptional cases. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Men make up the vast majority of Software Support Engineers (88 percent) who took the survey. Most people on this career path report moderate levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$41,315 - $91,912

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$15.78 - $35.12

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$41,315 - $91,912  
   
Bonus
$0.00 - $9,945  
Profit Sharing
$60.82 - $9,863  
Commission
$50.00 - $8,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,779 - $91,773  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 282
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20$40$60
Hourly Rate
$15.78 - $35.12  
   
Overtime
$23.48 - $58.03  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,945  
   
Commission
$50.00 - $8,200  
Profit Sharing
$60.82 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,779 - $91,773  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 33
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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer


Survey results suggest that Software Support Engineers put a wide range of professional skills to use. Most notably, skills in UNIX, C#, SQL, and Technical Analysis are correlated to pay that is above average, with boosts between 5 percent and 17 percent. Skills that are correlated to lower pay, on the other hand, include Java and Microsoft SQL Server. For most people, competency in Technical Analysis indicates knowledge of SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Software Support Engineers generally obtain higher compensation for more plentiful past experience. The average worker who claims fewer than five years of experience earns around $54K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $66K. The average pay reported by folks with 10 to 20 years of experience is around $78K. Software Support Engineers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $82K on average.

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Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 34%



National Average
$62,000


Skills That Affect Software Support Engineer Salaries

UNIX
up arrow 17%

C#
up arrow 6%

SQL
up arrow 5%

Troubleshooting
up arrow 3%

Technical Analysis
up arrow 3%

National Average
$62,000

Windows 2003 Server
up arrow 1%

Microsoft SQL Server
up arrow 4%

Java
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 71 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
6%
1-4 years
39%
5-9 years
24%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 92% dental benefits Dental: 82%
vision benefits Vision: 70% employee benefits None: 8%
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