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Software Support Engineer Salary

The average Software Support Engineer in the United States can expect to rake in roughly $61K per year. With some bonuses approaching $10K and certain profit sharing proceeds approaching $17K, overall incomes of Software Support Engineers spread between $39K and $93K depending on individual performance. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. The vast majority of Software Support Engineers (89 percent) who took the survey are men. Most workers in this position report moderate levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$40,185 - $92,382
(Median)
$40K
$61K
$92K
MEDIAN: $61,243
10%
50%
90%

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$15.89 - $30.66
(Median)
$16
$19
$31
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$40,185 - $92,382  
   
Bonus
$0.00 - $9,940  
Profit Sharing
$430.00 - $16,500  
Commission
$50.00 - $8,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,233 - $92,659  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 286
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$15.89 - $30.66  
   
Overtime
$23.48 - $55.27  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,940  
   
Commission
$50.00 - $8,200  
Profit Sharing
$430.00 - $16,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,233 - $92,659  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 36

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United States (change)


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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer


Software Support Engineers seem to require a number of specific skills. Most notably, facility with UNIX, C#, and Technical Analysis are correlated to pay that is significantly above average, leading to increases of 30 percent, 21 percent, and 4 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Java and Microsoft SQL Server. Most people familiar with Technical Analysis also know SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Software Support Engineers. The average beginner in this position makes around $53K, but folks who have been around for five to 10 years see a markedly higher median salary of $65K. The average pay reported by folks with 10 to 20 years of experience is around $79K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $83K.

Related Job Salaries

United States (change)

Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 38%



National Average
$60,000


Skills That Affect Software Support Engineer Salaries

UNIX
up arrow 30%

C#
up arrow 21%

Technical Analysis
up arrow 4%

Troubleshooting
up arrow 3%

SQL
up arrow 2%

Windows 2003 Server
0%

National Average
$60,000

Microsoft SQL Server
up arrow 4%

Java
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 78 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
24%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 92% dental benefits Dental: 82%
vision benefits Vision: 68% employee benefits None: 8%
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