Software Support Engineer Salary

For Software Support Engineers, yearly average wages total $61K annually. Career duration is the biggest factor affecting pay for this group, followed by geography. The majority of individuals in this role claim moderate levels of job satisfaction. Nearly all enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a fair number. The vast majority (86 percent) of Software Support Engineers who answered the questionnaire are male. This report is based on answers to PayScale's salary questionnaire.

$41,923 - $85,030
$42K
$61K
$85K
MEDIAN: $60,851
10%
50%
90%

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$17.56 - $39.00
$18
$24
$39
MEDIAN: $23.89
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$41,923 - $85,030  
   
Bonus
$100.00 - $13,500  
Profit Sharing
$1,280  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,591 - $89,730  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 121
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26$52$78
Hourly Rate
$17.56 - $39.00  
   
Overtime
$25.39 - $76.60  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$100.00 - $13,500  
   
Profit Sharing
$1,280  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,591 - $89,730  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 14

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United States (change)

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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.
  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer


Software Support Engineers report using a deep pool of skills on the job. Most notably, facility with Linux, JavaScript, and Windows Server 2012 R2 are correlated to pay that is significantly above average, leading to increases of 25 percent, 15 percent, and 8 percent, respectively. Skills that seem to negatively impact pay include C# Programming Language. Those proficient in Technical Analysis are, more often than not, also skilled in SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Pay by Experience for a Software Support Engineer has a positive trend. An entry-level Software Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $54,000 based on 86 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Software Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $64,000 based on 36 salaries. An experienced Software Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $74,000 based on 28 salaries. A Software Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $85,000 based on 7 salaries.

Related Job Salaries

Key Stats for Software Support Engineer

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
11%
1-4 years
44%
5-9 years
22%
10-19 years
17%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Software Support Engineer Salaries

Late-Career
▲40%

▲21%

▲6%

National Average
$61,000

▼11%

Skills That Affect Software Support Engineer Salaries

Linux
▲25%

JavaScript
▲15%

Windows Server 2012 R2
▲8%



SQL
▲3%

Java
▲3%

UNIX
▲3%



National Average
$61,000

C#
▼1%

C# Programming Language
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
11%
1-4 years
44%
5-9 years
22%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 78%
vision benefits
Vision: 71%
no benefits
None: 5%
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