Software Support Engineer Salary
Earnings for Software Support Engineers in the United States come in at around $61K annually on average. Career duration is the biggest factor affecting pay for this group, followed by geography. Medical benefits are awarded to nearly all, and a strong majority earn dental coverage. The vast majority of Software Support Engineers (87 percent) who took the survey are men. Though the majority of Software Support Engineers do not report high levels of job satisfaction, most are moderately content with their role. This overview is based on answers to PayScale's salary questionnaire.
Job Description for Software Support Engineer
A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.Read More...
Engineers tend to work as part of a support team within a business and are usually under the supervision of a department or team head, and they spend most of their time in an indoor office environment working on computers and with other software-related technology and tools.
Software support engineers are usually required to have at least a bachelor's degree in engineering, computer science, or a related technological field; however, some candidates may be considered based on extensive experience within the field in lieu of education. Most organizations require technical staff, including software support engineers, to go through yearly on-the-job training or education. They may also send staff to technical conferences to develop additional technical skills. Software support engineers should also have excellent communication skills and able to work well individually and as part of a team.
Software Support Engineer Tasks
- Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
- Review problem logs and test programming solutions.
- Manage source code repositories and configuration of software.
- Provide customer support and assistance when required, interacting with third-party software vendors as needed.
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Pay by Experience Level for Software Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Software Support Engineers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Those who have worked for fewer than five years take home a median salary of $54K, and workers with five to 10 years of experience earn a higher $64K on average. Software Support Engineers who work for 10 to 20 years in their occupation tend to earn about $79K. Software Support Engineers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $87K on average.
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