Earnings for Software Support Engineers in the United States come in at around $61K annually on average. Career duration is the biggest factor affecting pay for this group, followed by geography. Medical benefits are awarded to nearly all, and a strong majority earn dental coverage. The vast majority of Software Support Engineers (87 percent) who took the survey are men. Though the majority of Software Support Engineers do not report high levels of job satisfaction, most are moderately content with their role. This overview is based on answers to PayScale's salary questionnaire.

$42,105 - $87,730
$42K
$61K
$88K
MEDIAN: $61,425
10%
50%
90%

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$17.48 - $42.08
$17
$22
$42
MEDIAN: $21.50
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$42,105 - $87,730  
   
Bonus
$-0.49 - $11,635  
Profit Sharing
$61.04  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,474 - $91,645  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 125
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26$52$78
Hourly Rate
$17.48 - $42.08  
   
Overtime
$25.18 - $77.92  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$-0.49 - $11,635  
   
Profit Sharing
$61.04  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,474 - $91,645  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 12

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United States (change)

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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.
  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer


Survey results imply that Software Support Engineers deploy a substantial tool kit of skills at work. Most notably, facility with Linux, Windows 2003 Server, and JavaScript are correlated to pay that is significantly above average, leading to increases of 39 percent, 18 percent, and 14 percent, respectively. At the other end of the pay range are skills like C# Programming Language. Most people who know Technical Analysis also know SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Software Support Engineers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Those who have worked for fewer than five years take home a median salary of $54K, and workers with five to 10 years of experience earn a higher $64K on average. Software Support Engineers who work for 10 to 20 years in their occupation tend to earn about $79K. Software Support Engineers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $87K on average.

Related Job Salaries

Key Stats for Software Support Engineer

Gender

Female
13 %
Male
87 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
043
Less than 1 year
10%
1-4 years
44%
5-9 years
22%
10-19 years
17%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 41%



National Average
$61,000


Skills That Affect Software Support Engineer Salaries

Linux
up arrow 39%

Windows 2003 Server
up arrow 18%

JavaScript
up arrow 14%


SQL
up arrow 2%

Java
up arrow 2%

UNIX
up arrow 2%


Microsoft SQL Server
0%

National Average
$61,000

C#
up arrow 2%

C# Programming Language
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
10%
1-4 years
44%
5-9 years
22%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 76%
vision benefits
Vision: 70%
dental benefits
None: 5%
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