Software Support Engineer Salary

Median pay for Software Support Engineers in the United States is around $61K annually. Career length is the biggest factor affecting pay for this group, followed by geography. The majority of workers are highly satisfied with their job. Medical benefits are awarded to nearly all, and a strong majority earn dental coverage. Among survey respondents, men are more common than women; 86 percent of Software Support Engineers are male.

$41,970 - $86,722
$42K
$61K
$87K
MEDIAN: $61,065
10%
50%
90%

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$17.36 - $30.80
$17
$25
$31
MEDIAN: $24.78
10%
50%
90%

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$0$91K
Salary $41,970 - $86,722
Bonus $0.00 - $14,191
Profit Sharing $2,466
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,431 - $91,522
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 122
Hourly Data $0$62
Hourly Rate $17.36 - $30.80
Overtime $25.18 - $62.50
Annual Data $0$91K
Bonus $0.00 - $14,191
Profit Sharing $2,466
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,431 - $91,522
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 19

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United States (change)

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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.
  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.

Software Support Engineer Job Listings

Popular Skills for Software Support Engineer


Software Support Engineers report using a large range of skills on the job. Most notably, facility with Linux, JavaScript, and Windows Server 2012 R2 are correlated to pay that is significantly above average, leading to increases of 25 percent, 15 percent, and 8 percent, respectively. Skills that seem to negatively impact pay include C# Programming Language. It is often found that people who know Technical Analysis are also skilled in SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Pay by Experience for a Software Support Engineer has a positive trend. An entry-level Software Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $54,000 based on 86 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Software Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $64,000 based on 36 salaries. An experienced Software Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $74,000 based on 28 salaries. A Software Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $85,000 based on 7 salaries.

Software Support Engineer Reviews

Q: What is it like working as a Software Support Engineer?

Software Support Engineer in Waukesha:
"Sustaining."
Pros: Good coworkers and variety of problems.
Cons: Constant changes in priorities, lack of clear strategy from mgmt.

Related Job Salaries

Key Stats for Software Support Engineer

Gender

Female
14 %
Male
86 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.
Less than 1 year
9%
1-4 years
50%
5-9 years
21%
10-19 years
13%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Software Support Engineer Salaries

Late-Career
▲40%

▲21%

▲6%

National Average
$61,000

▼11%

Skills That Affect Software Support Engineer Salaries

Linux
▲25%

JavaScript
▲15%

Windows Server 2012 R2
▲8%



SQL
▲3%

Java
▲3%

UNIX
▲3%



National Average
$61,000

C#
▼1%

C# Programming Language
▼8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
9%
1-4 years
50%
5-9 years
21%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 80%
vision benefits
Vision: 72%
no benefits
None: 5%
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