Software Support Engineer Salary

Pay for Software Support Engineers in the United States sits in the ballpark of $61K per year. Final cash compensation to Software Support Engineers varies from around $40K to approximately $92K; choice pay grades include potential for bonuses and profit sharing as high as $10K and $22K, respectively. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Almost all enjoy medical while a large number get dental coverage. Vision coverage is also available to the larger part. Among survey respondents, men are more common than women; 88 percent of Software Support Engineers are male. Most people on this career path report moderate levels of job satisfaction. The data for this synopsis comes from respondents who took the PayScale salary survey.

$40,803 - $92,428
(Median)
$41K
$61K
$92K
MEDIAN: $61,474
10%
50%
90%

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$15.78 - $33.94
(Median)
$16
$20
$34
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$40,803 - $92,428  
   
Bonus
$0.00 - $9,940  
Profit Sharing
$61.83 - $22,300  
Commission
$50.00 - $8,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,525 - $92,153  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 278
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$15.78 - $33.94  
   
Overtime
$23.38 - $56.16  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,940  
   
Commission
$50.00 - $8,200  
Profit Sharing
$61.83 - $22,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,525 - $92,153  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 33
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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer


Software Support Engineers report using a diverse set of skills on the job. Most notably, facility with C#, UNIX, and Technical Analysis are correlated to pay that is significantly above average, leading to increases of 20 percent, 18 percent, and 3 percent, respectively. At the other end of the pay range are skills like Java and Microsoft SQL Server. Those familiar with Technical Analysis also tend to know SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Software Support Engineers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Salaries for the relatively untried average out to around $53K, but survey participants with five to 10 years of experience earn a significantly higher median of $66K. On average, Software Support Engineers make $78K following one to two decades on the job. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $82K.

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Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 35%



National Average
$61,000


Skills That Affect Software Support Engineer Salaries

C#
up arrow 20%

UNIX
up arrow 18%

Troubleshooting
up arrow 3%

Technical Analysis
up arrow 3%

SQL
up arrow 3%

Windows 2003 Server
0%

National Average
$61,000

Microsoft SQL Server
up arrow 4%

Java
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 73 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
24%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 82%
vision benefits Vision: 69% employee benefits None: 8%
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