Software Support Engineer Salary

Average Software Support Engineers in the United States make around $63K per year. Overall incomes of Software Support Engineers generally bottom out at around $40K and peak near $94K; the final number can, in exceptional cases, include upwards of $10K each for bonuses and profit sharing proceeds. Experience level and the particular city each impact pay for this group, with the former having the largest influence. The vast majority of Software Support Engineers (86 percent) survey respondents are men. Most Software Support Engineers are fairly content with their jobs, and work satisfaction falls in line with the national average. Medical benefits are awarded to almost all, and a large number earn dental coverage. The data in this summary comes from the PayScale salary survey.

$42,786 - $93,139
(Median)
$43K
$63K
$93K
MEDIAN: $63,261
10%
50%
90%

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$15.74 - $34.25
(Median)
$16
$20
$34
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$42,786 - $93,139  
   
Bonus
$0.00 - $9,956  
Profit Sharing
$59.18 - $9,933  
Commission
$50.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,103 - $94,085  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 276
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20$40$60
Hourly Rate
$15.74 - $34.25  
   
Overtime
$23.33 - $58.69  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,956  
   
Commission
$50.00  
Profit Sharing
$59.18 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,103 - $94,085  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 32
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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer


Software Support Engineers report using a wide range of professional skills. Most notably, skills in JavaScript, Technical Analysis, UNIX, and Windows 2003 Server are correlated to pay that is above average. Skills that seem to negatively impact pay include Java, Microsoft SQL Server, and C#. For most people, competency in Technical Analysis indicates knowledge of SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Software Support Engineers. Salaries of relatively inexperienced workers fall in the neighborhood of $55K, but folks who have racked up five to 10 years see a notably higher median of $66K. Software Support Engineers see a median salary of $78K after reaching one to two decades on the job. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $83K.

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Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 33%



National Average
$62,000


Skills That Affect Software Support Engineer Salaries

JavaScript
up arrow 12%

Technical Analysis
up arrow 3%

UNIX
up arrow 3%

Troubleshooting
up arrow 2%

SQL
up arrow 2%

Windows 2003 Server
up arrow 2%

National Average
$62,000

C#
up arrow 4%


Java
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
25%
10-19 years
24%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 82%
medical benefits
Vision: 71%
dental benefits
None: 8%
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