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Software Support Engineer Salary (United States)

Median pay for Software Support Engineers in the United States is around $61K per year. Incomes of Software Support Engineers vary widely depending on performance components; bonuses and profit sharing that can occasionally exceed $10K cause paychecks to spread between $39K on the low end and $93K on the high end. Career duration and the particular city each impact pay for this group, with the former having the largest influence. For the most part, people in this position report moderate levels of job satisfaction. The vast majority of Software Support Engineers (86 percent) who took the survey are men. Medical benefits are awarded to almost all, and a large number earn dental coverage. This snapshot results from replies to PayScale's salary survey.
Software Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$40,359 - $91,287
(Median)
40K
50K
61K
74K
91K
MEDIAN: $60,597
10%
25%
50%
75%
90%
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Software Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$15.35 - $30.21
(Median)
15
20
27
30
MEDIAN: $19.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$40,359 - $91,287  
   
Bonus
$0.00 - $9,992  
Profit Sharing
$783 - $10,213  
Commission
$50.00 - $8,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,047 - $92,522  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 307
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$15.35 - $30.21  
   
Overtime
$23.70 - $52.36  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,992  
   
Commission
$50.00 - $8,200  
Profit Sharing
$783 - $10,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,047 - $92,522  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 43
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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.
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Software Support Engineer Tasks
  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer

Survey results show that Software Support Engineers use a fair number of skills. Most notably, facility with UNIX, Technical Analysis, and Troubleshooting are correlated to pay that is significantly above average, leading to increases of 31 percent, 6 percent, and 5 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Java. A tool kit that includes Troubleshooting also typically contains SQL and Microsoft SQL Server. Most people skilled in Technical Analysis are similarly competent in Microsoft SQL Server and SQL.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Survey participants with less than five years' experience pocket $52K on average, but those with five to 10 years of experience enjoy a much bigger median of $63K. Software Support Engineers who work for 10 to 20 years in their occupation tend to earn about $75K. People who have worked for more than 20 years report a median income no higher than the median for folks with 10 to 20 years of experience.

Pay Difference By Location

Seattle
up arrow 32%
New York
up arrow 30%
San Jose
up arrow 23%
National Average
$60,000
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Software Support Engineers that is 32 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Software Support Engineers will also find cushy salaries in New York (+30 percent) and San Jose (+23 percent).

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Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 25%
National Average
$60,000

Skills That Affect Software Support Engineer Salaries

UNIX
up arrow 31%
SQL
up arrow 5%
Windows 2003 Server
up arrow 1%
National Average
$60,000
Microsoft SQL Server
up arrow 3%
Java
up arrow 11%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 95 votes.

Gender

Female
14%
female alumni
 
Male
86%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
26%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 93% dental benefits Dental: 83%
vision benefits Vision: 65% employee benefits None: 7%