Software Support Engineer Salary

Software Support Engineers in the United States can expect to earn an average of $63K annually. Overall incomes of Software Support Engineers generally bottom out at around $40K and peak near $94K; the final number can, in exceptional cases, include upwards of $10K each for bonuses and profit sharing proceeds. Career length is the biggest factor affecting pay for this group, followed by geography. Work is reasonably fulfilling for most Software Support Engineers — the majority report average levels of job satisfaction. Nearly all report receiving medical coverage from their employers and most collect dental insurance. The vast majority of Software Support Engineers (86 percent) who took the survey are men. Participants in PayScale's salary questionnaire provided the particulars of this report.

$42,786 - $93,139
(Median)
$43K
$63K
$93K
MEDIAN: $63,261
10%
50%
90%

Add this chart to your site: 640px    300px

$15.74 - $34.25
(Median)
$16
$20
$34
MEDIAN: $20
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$42,786 - $93,139  
   
Bonus
$0.00 - $9,956  
Profit Sharing
$59.18 - $9,933  
Commission
$50.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,103 - $94,085  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 276
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20$40$60
Hourly Rate
$15.74 - $34.25  
   
Overtime
$23.33 - $58.69  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,956  
   
Commission
$50.00  
Profit Sharing
$59.18 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,103 - $94,085  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 32
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

Read More...

Software Support Engineer Tasks

  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

Software Support Engineer Job Listings

Search for more jobs:

Popular Skills for Software Support Engineer


Survey results suggest that Software Support Engineers put a wide range of professional skills to use. Most notably, skills in JavaScript, Technical Analysis, UNIX, and Windows 2003 Server are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Java, Microsoft SQL Server, and C#. The majority of those who know Technical Analysis also know SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Salaries of relatively inexperienced workers fall in the neighborhood of $55K, but folks who have racked up five to 10 years see a notably higher median of $66K. Software Support Engineers with one to two decades of relevant experience report an average salary of approximately $78K. Software Support Engineers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $83K.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 33%



National Average
$62,000


Skills That Affect Software Support Engineer Salaries

JavaScript
up arrow 12%

Technical Analysis
up arrow 3%

UNIX
up arrow 3%

Troubleshooting
up arrow 2%

SQL
up arrow 2%

Windows 2003 Server
up arrow 2%

National Average
$62,000

C#
up arrow 4%


Java
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
25%
10-19 years
24%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 82%
medical benefits
Vision: 71%
dental benefits
None: 8%
ADVERTISEMENT