Software Support Engineer Salary

An average Software Support Engineer in the United States can expect to take home roughly $61K annually. Cash earnings for Software Support Engineers — including $10K in bonuses and $17K in profit sharing proceeds near the top of the pay scale — generally stretch from $39K to $93K depending on individual performance. Experience level is the biggest factor affecting pay for this group, followed by geography. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a majority. Most Software Support Engineers are fairly content with their jobs, and work satisfaction falls in line with the national average. The vast majority of Software Support Engineers (88 percent) survey respondents are men.

$40,449 - $92,773
(Median)
$40K
$61K
$93K
MEDIAN: $61,057
10%
50%
90%

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$15.96 - $30.34
(Median)
$16
$19
$30
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$40,449 - $92,773  
   
Bonus
$0.00 - $9,935  
Profit Sharing
$430.00 - $16,500  
Commission
$50.00 - $8,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,322 - $92,851  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 291
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$15.96 - $30.34  
   
Overtime
$23.48 - $55.27  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,935  
   
Commission
$50.00 - $8,200  
Profit Sharing
$430.00 - $16,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,322 - $92,851  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 38

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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

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Popular Skills for Software Support Engineer


Software Support Engineers generally report applying a varied skill set to their work. Most notably, facility with C#, UNIX, and Technical Analysis are correlated to pay that is significantly above average, leading to increases of 33 percent, 30 percent, and 4 percent, respectively. Skills that seem to negatively impact pay include Java and Microsoft SQL Server. The majority of those who know Technical Analysis also know SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Software Support Engineers who reported more years of relevant experience also reported higher earnings. Relatively untried employees who have fewer than five years of experience earn around $53K on average. People who have worked for five to 10 years can expect a higher median salary of $64K. Software Support Engineers claiming one to two decades of experience make an estimated median of $78K. More than 20 years of experience mean a somewhat bigger median paycheck of $85K, but it's not much more than what less experienced people make.

Related Job Salaries

United States (change)

Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 41%



National Average
$60,000


Skills That Affect Software Support Engineer Salaries

C#
up arrow 33%

UNIX
up arrow 30%

Troubleshooting
up arrow 4%

Technical Analysis
up arrow 4%

SQL
up arrow 2%

Windows 2003 Server
up arrow 1%

National Average
$60,000

Microsoft SQL Server
up arrow 3%

Java
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 82 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
25%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 92% dental benefits Dental: 83%
vision benefits Vision: 68% employee benefits None: 7%