Software Support Engineer Salary
Software Support Engineers in the United States can expect to earn an average of $61K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Almost all enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. There are far more male Software Support Engineers survey respondents than women, making up 86 percent. Most workers in this position report high levels of job satisfaction.
Job Description for Software Support Engineer
A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.Read More...
Engineers tend to work as part of a support team within a business and are usually under the supervision of a department or team head, and they spend most of their time in an indoor office environment working on computers and with other software-related technology and tools.
Software support engineers are usually required to have at least a bachelor's degree in engineering, computer science, or a related technological field; however, some candidates may be considered based on extensive experience within the field in lieu of education. Most organizations require technical staff, including software support engineers, to go through yearly on-the-job training or education. They may also send staff to technical conferences to develop additional technical skills. Software support engineers should also have excellent communication skills and able to work well individually and as part of a team.
Software Support Engineer Tasks
- Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
- Review problem logs and test programming solutions.
- Manage source code repositories and configuration of software.
- Provide customer support and assistance when required, interacting with third-party software vendors as needed.
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Pay by Experience Level for Software Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Workers with less than five years' experience earn around $55K on average, and those who have five to 10 years under their belts see a higher median salary of $64K. The average pay reported by folks with 10 to 20 years of experience is around $80K. More than 20 years of experience mean a somewhat bigger median paycheck of $87K, but it's not much more than what less experienced people make.