Software Support Engineers in the United States can expect to earn an average of $61K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Almost all enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. There are far more male Software Support Engineers survey respondents than women, making up 86 percent. Most workers in this position report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$43,443 - $88,506
(Median)
$43K
$61K
$89K
MEDIAN: $60,858
10%
50%
90%

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$17.52 - $41.69
(Median)
$18
$23
$42
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$43,443 - $88,506  
   
Bonus
$-0.49 - $12,164  
Profit Sharing
$61.04  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,776 - $92,105  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 122
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27$54$81
Hourly Rate
$17.52 - $41.69  
   
Overtime
$26.06 - $78.47  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$-0.49 - $12,164  
   
Profit Sharing
$61.04  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,776 - $92,105  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 13
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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

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Software Support Engineer Tasks

  • Manage source code repositories and configuration of software.
  • Provide customer support and assistance when required, interacting with third-party software vendors as needed.
  • Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.
  • Review problem logs and test programming solutions.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer


Software Support Engineers report using a deep pool of skills on the job. Most notably, facility with Linux, JavaScript, and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 40 percent, 15 percent, and 13 percent, respectively. Skills that seem to negatively impact pay include Java and C# Programming Language. Most people who know Technical Analysis also know SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Workers with less than five years' experience earn around $55K on average, and those who have five to 10 years under their belts see a higher median salary of $64K. The average pay reported by folks with 10 to 20 years of experience is around $80K. More than 20 years of experience mean a somewhat bigger median paycheck of $87K, but it's not much more than what less experienced people make.

Related Job Salaries

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Experience Affects Software Support Engineer Salaries

Late-Career
up arrow 43%



National Average
$61,000


Skills That Affect Software Support Engineer Salaries

Linux
up arrow 40%

JavaScript
up arrow 15%

Windows 2003 Server
up arrow 13%

Technical Analysis
up arrow 3%

SQL
up arrow 2%

Microsoft SQL Server
up arrow 2%

Troubleshooting
up arrow 1%

UNIX
up arrow 1%

National Average
$61,000

C#
up arrow 1%

Java
up arrow 4%

C# Programming Language
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
10%
1-4 years
46%
5-9 years
20%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 79%
medical benefits
Vision: 71%
dental benefits
None: 6%
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