Software Support Specialist Salary

A Software Support Specialist earns an average salary of $44,899 per year. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on income for this job. The highest paying skills associated with this job are Training and Software Training Materials.

$33,554 - $62,549
$34K
$45K
$63K
MEDIAN: $44,899
10%
50%
90%

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$12.03 - $27.04
$12
$17
$27
MEDIAN: $17.20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$33,554 - $62,549  
   
Bonus
$0.00 - $5,166  
Profit Sharing
$-0.50 - $5,872  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,315 - $62,412  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 213
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.03 - $27.04  
   
Overtime
$15.89 - $39.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,166  
   
Profit Sharing
$-0.50 - $5,872  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,315 - $62,412  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 103

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Job Description for Software Support Specialist

Software support specialists are in charge of providing excellent support efforts for their organization's software applications. They are responsible for completing training sessions for end users using specific software tools. Software support specialists incorporate technical information for specialized programs, educate users on a variety of topics, coordinate implementation processes for customers, and create detailed reports based on training performance and support activities. They actively participate in business meetings and suggest changes in software support processes based on observations. These specialists also assist with the testing of new software releases and report issues as needed, as well as provide support to internal and external constituents through phone and email communications. One of their main duties includes research tasks to provide sound solutions to customer requests. They also produce diagnostic tools and reference materials, as well as deliver technical instruction to other specialists and other teams within their organization.

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Software Support Specialist Tasks

  • Document and track issues in software and hardware operation.
  • Provide training and documentation for trending issues.
  • Coordinate efforts with other teams and teammates to resolve issues quickly.
  • Perform root cause analysis for each issue, escalating as necessary.

Software Support Specialist Job Listings

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Popular Skills for Software Support Specialist

Pay by Experience Level for Software Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $43,034

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Software Support Specialist

Gender

Female
40 %
Male
60 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 52 votes.
Less than 1 year
6%
1-4 years
52%
5-9 years
22%
10-19 years
15%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Software Support Specialist Salaries

▲39%

▲19%

▲8%

National Average
$43,000

▼9%

Skills That Affect Software Support Specialist Salaries

Training
▲32%

Software Training Materials
▲18%

Software Installation & Upgrade
▲7%

Microsoft SQL Server
▲3%

SQL
▲2%

National Average
$43,000




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 52 votes.

Gender

Female
40 %
Male
60 %

Years of Experience

Less than 1 year
6%
1-4 years
52%
5-9 years
22%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 61%
vision benefits
Vision: 54%
dental benefits
None: 18%
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