A software trainer is responsible for conducting training and support for specific software. Software trainers are usually hired by developers or companies to promote their software to outside agencies. These trainers can also act as a client contact and must provide excellent customer service; they can also act as consultants to market software when required.
A software trainer's primary responsibility is to train clients in person or via the Internet in a webinar or online chat. Other responsibilities can include creating presentations, going to the customer and providing site support, managing account lists, and assisting with software development and updates.
They work with the software team and sometimes assist developers, and as such should be able to work well with groups. Software trainers should be very versatile with respect to working hours; they may work typical business hours one week, then be expected to travel and make multiple presentations the next week.
Software trainers should have three or more years of experience in training, software, or telecommunications. Though no degree is usually required, most trainers have a high level of proficiency in many computer programs. They should also have excellent communication skills and be able to present information in an understandable and clear way. They should be able to answer software questions thoroughly and provide follow-up sessions or support when necessary. Most companies provide training on the specific software, but software trainers must be able to grasp material quickly and redeliver it in an engaging manner. They must also possess strong written and verbal communication skills.
Software Trainer Tasks
- Identify training needs that is aligned to company's vision.
- Develop training coursework including creation of technical classes.
- Conduct educational programs in information technology and systems.
- Observe and report employee progress and program effectiveness.