The spa manager oversees the day-to-day functions of their beauty establishment. They ensure that the customer receives a satisfactory experience by attending to their needs and addressing concerns as they arise, as well as supervise employees to ensure they have the skills and tools necessary to help clients. Additionally, the spa manager handles operational aspects of the business, from employee management tasks (such as hiring, firing, and scheduling) to ensuring that the business is operating within the parameters of state and local laws. The spa manager may also be directly tasked with business aspects, such as managing the store's finances through budgeting and bookkeeping to coordinating marketing and sales activities.
Spa Manager Tasks
Monitor customer service, inspecting rooms, and speaking with customers to ensure satisfaction.
Manage spa budget, accounting, inventory, and revenues, reducing costs, and increasing profit.
Oversee training, hiring, payroll, evaluation, and service standards for spa staff.
Implement marketing strategies like specials, customer recognition, and rewards.