The spa manager oversees the day-to-day functions of their beauty establishment. They ensure that the customer receives a satisfactory experience by attending to their needs and addressing concerns as they arise, as well as supervise employees to ensure they have the skills and tools necessary to help clients. Additionally, the spa manager handles operational aspects of the business, from employee management tasks (such as hiring, firing, and scheduling) to ensuring that the business is operating within the parameters of state and local laws. The spa manager may also be directly tasked with business aspects, such as managing the store's finances through budgeting and bookkeeping to coordinating marketing and sales activities.
Because of the broad responsibilities required for this job, spa managers must possess the ability to manage money, time, and people in an effective and even-handed fashion. This requires robust skills in communication, problem solving, and business, with an enthusiasm for working with people in a fast-paced environment. The spa manager may spend a substantial portion of their shift on their feet.
There are several approaches to become a spa manager. It has traditionally been common for employees to work their way up to a managerial position, although specialized educational courses are now offered tailoring to management in a beauty environment. A bachelor's degree in business management may be preferred, although experience in spa operation coupled with demonstrated management ability may be accepted.
Spa Manager Tasks
- Monitor customer service, inspecting rooms, and speaking with customers to ensure satisfaction.
- Manage spa budget, accounting, inventory, and revenues, reducing costs, and increasing profit.
- Oversee training, hiring, payroll, evaluation, and service standards for spa staff.
- Implement marketing strategies like specials, customer recognition, and rewards.